Family owned company with the idea they can take advantage of anyone who needs their phone fixed. Example: myself. I gone in to purchase a new screen to replace the LCD screen on my iPhone 4 version. They sold me the wrong one after i mentioned i do not want the AT&T iPhone screen multiple times. I got home and did half the work. Wrong screen. Gone back. So i had limited time to wait for someone more experienced to come in 5 hours later to do a simple job. I had to go to work. So i had no choice to leave it with them cus they would not do a refund. I had to have my mom pick it up. They promised lower cost for the inconvenience. So after work, i go to pick it up. They had kept the case i had left with it, they over charged my mom for the pick up and service(at this point i have paid 125 $ for a job that costs 50 $) Im missing parts in my phone, my screw is rounded so i cannot take it apart with ease. I recommend going ANYWHEREELSE. Woodfield Mall i highly recommend. I have had great service and great deals from there.