Silverado Lake Zurich Memory Care Community

Wow those reviews are the EXACT opposite of what our family observed. We were lied to and were given the bs story’s and we did place our mom in Silverado. This did not feel like memory care rather it felt like a psychiatric facility. My mom was scared to sleep at night as her roomate screamed for help constantly.
We then were sent to another house where we were told it would be a better fit, NOT…
Of course unless you like to watch the care givers get hit by residents. This place is absolutely not what it is described as when you sign on the dotted line. This place is under the guise of an assisted living community no way … The food is disgusting and the only option mom had was a dried up old sandwich for a snack. There were supposed to be engagement with the residents again NEVER did I see what the calendar had written actually going on. Everyday all the residents were sleeping in chairs when I arrived for a visit. The dining room at meal time was like a scene from one flew over the cuckoos nest. I would say for anyone who wants to place they’re loved one in a memory care facility to run the other way when the Silverado sales team try’s to sell you they’re lies. I have since been reading other stories on line about Silverado charging outrageous fees and being lied to in order to get you in the door. I am actually in touch with a few families there who are looking to get out.

The care that my father received was exceptional. He had Parkinson’s and the caregivers were always looking for ways to improve what he was capable of doing. Communications were excellent (they called me almost daily due to the challenges he was having). Dad’s time with Silverado was short but I will always look at the team in Lake Zurich as family.

Placing a loved one into permanent care is such a tough decision. The staff at Silverado in Lake Zurich patiently helped our family get through it. We started by occasionally using Silverado for «flex-​care», which is the equivilant to day care for seniors. Everyone at the site was so welcoming and really worked to make our family member comfortable. It was truly a relief to use this service.
When it came time to place our family member permanently, they really helped us through the process. We did an extensive questionnaire with the social worker, so they could learn everything about our senior and our family.
One of the best features is the presence of animals throughout the communities. Dogs and cats help provide a much more homelike and relaxing setting. The communities are quite comfortable and warm, and tons of activities are available for all levels of participation.
The dining program is exceptional! Both healthful and delicious, with family members encouraged to join the resident for meals as often as possible.
Lastly, while our family member can be quite spunky and spirited, we’ve been so impressed by the ability of the the staff to deal with her episodes and let her work through her difficult moments.
At Silverado in Lake Zurich, we know that our senior is getting top-​notch care, the staff pays attention to each residents needs and treats them as an individiual.

A representative came in to our medical office to discuss Silverado Senior Living center; not only was she so nice and informative but the food they serve was delicious! The representative informed our office that the food that was delievered today was made fresh today as well as how the seniors recieve it. (wow) I choose the salmon salad which was absolutely amazing. The portion size was just perfect and was healthy. They also had decorated cupcakes which was phenominal as well! (not so healthy– but delicious indeed) I give their food and service a double thumbs up. I have not visited the facility so I have no remarks since they visited our office to discuss. But thank you very much for the information and food it was a delight!