Firestone Complete Auto Care

Got a bad alignment, and balance when I bought my tires. Brought it back in for Firestone to fix. Made me wait nearly two hours. Manger old me an alignment takes 1.5 hours. Showed me the standard on the monitor. Every mechanic knows that a joke. Shouldn’t have to wait for hours for them to throw a couple of weights on the wheels and check alignment. Especially when Firestone screwed it up in the first place. Complaining about the time to the manager was like talking to the wall !!!

I went here to have some tires installed and balanced. I would NOT recommend this place.
I have the OEM wheels that aren’t low profile or large. I requested to have them use stick on weights instead of the crimp on. Crimp ons damage the coating on the wheels and with the salt here start oxidizing the wheels. Most newer cars on the road don’t use crimp ons from the manufacturer. Anyways, they said they could do that. I came to pick up the car and drove off. No problems until I hit 65 mph. That’s when the front of the car vibrated so severely I thought the wheels were going to fall off. So I return and the tech says that according to the machine the wheels are balanced. My thought is well that’s weird, the wheels shake like crazy like they aren’t balanced. His response is that the only option is to use the crimp ons. Rather than argue I’m just going to take my business elsewhere and have them rebalance with stick ons like most cars on the road. I definitely wasted my money here. Go elsewhere and pay the same $$ but get better service.

I brought my Bimmer here for new tires a few weeks ago. They seemed pretty knowledgeable about the tires I was interested in so I decided to give them a try and scheduled an appointment.
Shortly after dropping it off I received a call. I was told that I needed new arms installed for $ 438.00.
I immediately contacted my mechanic. He advised me to have them just put the tires on and he would look at it. I took it to my mechanic the next day to have it checked. The arms that were on we’re fine, nothing wrong with them. BEWARE!

I wasn’t expecting to see the number of poor reviews for service, staff demeanor, and accusations of dishonesty. I have not encountered an unfriendly or unwilling attitude; busy at times, but generally they’ve been decent to deal with. I just thought they were sloppy.
We brought a car in for a tire leak. They repaired the tire. Fine. They recommended new tires. Not unexpected; after all, that’s their main business. They also recommended some preventive maintenance (though they had no information on service history), and they noted a headlamp was out.
But here’s what was sloppy: when they called to say the car was ready, they neglected to mention the headlamp (Wouldn’t it just have made sense to say «By the way, one of your headlamps is out. Would you like us to replace it?»). When I picked up the car, there was no mention of the burned-​out light. Only later that evening, when I leafed through the 3 pages they gave me, did I find out.
I’ve had service done there in the past, and it was at best adequate, and sometimes less. I recall once they couldn’t align my wheels because they didn’t have the right equipment. Whups, no, now they could do it because the experienced mechanic was available.
Then there was the issue with the wheel lug locks, and the proposed charge for the TPMS sensors that didn’t exist.
I might get tires there in the future, but I’ll get my car serviced elsewhere.

I paid for coolant to be replaced and this place didn’t put ANY coolant in. Because I realized this past their 7 day window (when my light came on again) all I get is a sorry for the inconvenience and free oil change. Absolutely not. Do not trust these THIEVES.

Took a tire in to be repaired, and was pleased. I brought the wheel (off the car), and the repair was done within a couple hours. The repair was quick, and cheap (under $ 20). The guy I worked with was very helpful, and friendly! I would return here again.

Went in to have my front brakes done on my bmw. Got there at 10 am on a sunday and they got the parts and had it done by 11:30. I did not have a bad experience like some other reviewers. I would have liked to pay less but it’s a big company with a labor rate over $ 100 an hour. The only places under that are mom and pop shops which are never open on Sundays and rarely this fast. Will go back in the future!

My vehicle was brought in because of overheating, ac-​off, and power reduced reading on the display. I get it there it takes 3 days to diagnose and 4^th to fix. When I get it back the same errors are on the dash (overheating, ac-​off, and power reduced) and the tech said that was a different issue then the overheating issue. I was like the heck you say and went to talk to the manager. He treated me like an idiot, and tried to explain why those come on. I asked for my money back because you didn’t fix the issue and then he was like the issue was fixed. So they reset the computer and so far it is working.
In this conversation I was told they «test» drove the car which if they did they would have seen the error not been able to drive it. So that is one lie.
In this conversation I asked how do I know they replaced the water pump if I they are just resetting the computer and they said they would show me a pump in the back. (They could show me any pump what the heck will that do?)
Finally I did get him to write on the receipt that if it fails they will refund my money. But I am expecting the famous (They don’t work here anymore) when I need to get this fixed.
I feel very lucky I have enough auto experience to see this as a scam. This has made me leary on sending my wife in there for any services. Do they have a service book of ways to screw people over? At least they are pro scam artists.

I was price shopping for the best tires and Firestone gave me the best price quote. It is up to you if you want the hazard warranty or not. Tim and Larry were very friendly, courteous, and knowledgeable. I would recommend this place but I would encourage you to do your homework before asking around for tires.

I recently went to Firestone in Lake Zurich for an oil change. It’s not near my home but I was in the area, needed an oil change and needed to kill about 30 minutes. It was my first time at this location. Everything and anything that could go wrong, did go wrong. I should have been there twenty minutes but ended up being there with two fussy toddlers for almost two hours. Finally, they told us that they needed to replace something (still not sure if this was their fault or simply something that happened.) They got us a rental car and two days later we came back to pick up our car. We got home and realized that it was the newly repaired car was making a rattling noise so the next day I had to drive back thirty minutes to have the problem fixed. I can not express what a HUGE inconvenience this was for me. I had two fussy toddlers, a busy schedule and had to keep driving back and forth and then removing and re-​installing car seats. It was a HUGE pain and not anything that I had time for. However, I will say that despite all of the issues, the customer service was out of this world. They really did go above and beyond to keep me happy and to make this difficult situation as easy as possible.

This is the worst tire place I have ever dealt with. They don’t actually honor the appointments they make, the staff is rude and not helpful. They typically have one person working the front desk and a bunch if customers waiting. Nothing is done quickly or efficiently here. Go somewhere else. I was actually trying to buy some really expensive performance tires for my Porsche, which you would think they would want to sell?! Instead I will spend more to have them done at the dealership to avoid dealing with these people.

I had a really bad experience here a few years ago but I heard they changed management. I’m not saying don’t go there, because I believe in supporting local business. If you do though, and something seems really expensive, don’t be afraid to check part prices online and maybe get a second opinion. It’s always good to be safe.

Store fraudulently charged my Firestone card for someone else’s service. Firestone card says I have to hash it out with the store, and the store itself says they can’t do anything about. When you ask to speak to the manager, the manager doesn’t actually show up to work. Total scam Firestone!!! Some random person gets service and they bill me for it, and now I have to take them too court just because my name was in their computer.

My car suddenly started vibrating and making an extremely loud noise the other day. Having zero knowledge about cars I wanted to find the closest place as I wasn’t sure if it was even safe to drive although none of the dashboard lights were on. It was also two days before Christmas and I had a lot of driving to do so I went to the very first place I saw which was this Firestone. Wow. Courteous? That would have been a dream. Professional? Yep another dream. Instead the two buffoons that I talked to told me to get a ride home and they might have time to look at my car in a few hours. Merry Christmas to me. I rolled my eyes at the condescending twosome and left to find a shop that employs people who have a little courtesy and compassion for their customers who are in a bind. By the way, the problem was diagnosed in less than 5 minutes at the next place I went to who actually bothered to take a quick look rather than leave me stranded with no transportation during the holidays in zero degree weather. Absolutely DO NOT RECOMMEND, I have never had worse customer service. This happened on 12/​23/​2013 in case the owners care about the quality of their employees.
By the way, this is only my second ever ONE STAR review.

When I brought my wife’s van in for an oil change, the manager and the tech pointed out a damaged boot under the car. They said they could not repair just the boot. The had to replace the entire tire rod. The cost $ 1089.
I don’t know everything about cars, but I had a feeling this just didn’t seem right. I took the van to a couple different shops for another opinion. They both offered to replace the boot. The cost $ 70 including the part. Suburban Auto in Wheeling did a great job.
I saved myself over $ 1,000 by NOT using this shop.

Too bad I had to select one star for this place. I live in LZ and really try and support the local businesses, so it pains me to write this.
It’s a tire store — not too many people with time on their hands to go into a trire store without a reason;. I SERIOUSLY need tires for my SUV. I walked into this place with an older gentleman sitting at a computer, whispering profanities under his breath, so I figured he’s in the middle of a problem. In comes a young guy from the «shop» and doesn’t say a word. Basically, no one even acknowledged that I stepped into this place (BTW — I was the only one there).
I proceeded to «look around» figuring these guys were busy — next thing you know, I’m the only one in the room. WTF! As i proceeded to walk out, get into my truck, the old guy is standing in one of the bays (hands on his hips and certainly not helping anyone, and looking at me as if I were crazy.
I’m in sales and wish I had it this easy. THey had a qualified customer, with a legitimate need, cash, and ready to buy.
Needless to say, Discount Tire got my business (oh yeah — different city).
These guys are morons!

Thanks to a pothole, a tire off the rim, another flat, and a bent wheel, I found myself being towed to this Firestone. It was the close spot, and since they do Tire Rack installs, I figured this was the excuse I needed to finally replace my badly worn tires. They close at 7pm, but their lobby was open when I dropped my car off the truck, and they were able to get me set up and processed, and then let me wait in the warm lobby for my ride.
They do actually price match Tire Rack on tires — so rather than wait the couple days it would take to get them delivered, I just paid the slightly extra for a pair of Bridgestone Potenzas. That plus balancing, mounting, alignment, tax, etc, etc, came to about $ 810, which was more than I think it would have cost from Tire Rack, but probably saved me a couple days of rental.
Unfortunately, one of my wheels was bent, as I mentioned, which they noticed the day after I dropped it off (as they weren’t taking in anything new at the time I dropped it off) and it ended up being sent out to be «repaired.» I didn’t see damage to the wheels when I inspected them post-​pothole (which I did do, since I had to drive a short distance on the flattened tires) to check for pavement damage to the outside lip of the wheel. So, not sure where it was, but I can’t see it now that I’ve picked the thing up, soo… whatever. It’s obviously balanced now — I’m not getting the bad steering wheel vibration I had previously, which is really nice to finally be rid of.
One nice thing — I had the option to pre-​pay, have them lock the keys in the car, and pick up after hours, saving me from worrying about schedule. A nice touch, and probably something other places would do, but worth mentioning. I didn’t end up using this, given the particular way the stars aligned.
I hope to not be back — this place is a ways from my hood. But in a pinch, they did fine work.