I cant believe I’m the first to review this business. I have used them several time at this point but after yesterday’s experience I decided to get to the keyboard. In my experiences thus far, this is a company that works by their mission statement: Our mission is simple: We care. We provide good workmanship and quality materials for a reasonable price. We do the right thing by people — and they tell their friends! This is spot on. I was referred to them by a friend and wouldn’t hesitate to recommend them to anyone I know. In fact, I already did. They have done everything from help me over the phone(when they could’ve made a service call), fit me in last minute(like yesterday!) and everyone I have talked to from Dan himself to the scheduling admin have been awesome! They get customer service right. Because they fit me in last minute on a Friday afternoon, my house was 84*! now I’m sitting comfortably in my air conditioned home on a Saturday morning. They knew I was willing to buy a new unit if needed but were able to fix it and did. I will buy a new unit soon and I wouldn’t think of using anyone else. BTW– my friend that referred me would never Unilocal,LOL, but he would also say the same things and he doesn’t easily endorse people! If you’re in PBC, don’t hesitate to use these guys/gals!