Art Heads Custom Framing

I originally wanted to post a 2.5, but since it isn’t available, I’ll go with my original gut feeling about the place. Unilocal’s description of «Meh. I’ve experienced better» is very accurate. A google offer was available for Art Heads, $ 30 for $ 100 worth of framing. This seemed like a good deal and I purchased 3 of them since I had three small (pretty small, something like 5“x12″) paintings we wanted simple frames for. No need to mat, no need for any extra fancy glass, just one frame for each painting. The pricing was pretty crazy. On top of the «$ 300» value of the google offers I had, our total was another $ 175.00 out of pocket. $ 475 for three small wooden frames with regular glass. Of course we paid only $ 265.00 out of pocket, but it still seems like a bit of a rip off. Additionally, they had our artwork for a full month, and my receipt said that the framing would be done by a specific date. I called to make sure I could come by and pick it up, and after 5 minutes or more on hold, I was told that the molding was on backorder and should arrive in a couple of days. I was also told not to worry that my artwork was already matted and ready to go, however, we did not have any matting done. The framing job seems to be good, however, I have had better experiences at other frame shops.

Ultimately were not able to locate the specific frame style I was looking for, but they sure tried. Customer service was superb and the framing was completed in a short period of time. Very happy with the end result.

I wish I had a similar experience to the other reviewers. I fount this place to be ridiculously overpriced and it took forever. I decided to try this place based on a Groupon ad. I called to get a quote from framing a certificate, and I was quoted about $ 150 – 175. When I came into the store, the price ended up being over $ 300. I should have walked out right there, but I decided to support a local business — and sometimes you a pay a little more to «buy local.» I wish I would have listened to my gut, because after I paid for the service, I was told I would not be able to pick up my certificate for over three weeks! Really Art Heads, it takes you over three weeks to frame a simple certificate and its costs me over $ 300? I will be going to Beard’s Framing or the more DIY route at Michael’s in the future.

Being a fan of supporting local business, I decided to try out Art Heads when I needed to get a signed print framed. The woman who helped me pick out the frame and matting was very nice and very helpful. She pushed back when appropriate (no, you should not mount the print directly on a mat board, it will detract from the value) and had a lot of good suggestions about how to make the piece really pop. I had a 20% discount that was honored (and then some!) which made the framing job all the more affordable. The order was completed on time.
At the initial pick up, I was not happy with the way the top mat was cut and I noticed that some pencil marks were visible from under the print. The person working at the time, agreed with my assessment, apologized profusely and said it would be ready in 2 days. When I went to pick it up the second time, it was perfect and I was informed that the person who framed it totally agreed that it was not acceptable the first time and apologized again.
I was very pleased with the service I received and though I had to have some of the work redone, the folks at Art Heads were very nice about it and I ended up with a beautifully framed piece of art. I will come back again!

Amazing service and excellent communication. We had a large photograph and the gang at Art Heads were accommodating and helpful. They provided the appropriate mount for the piece and even delivered! Excellent service all around. Highly recommend.