Town Auto Wash On Baldwin

DO NOT USE THIS CAR WASH UNLESS YOU WANT DAMAGE TO YOUR CAR. This is the worst car wash in this area. Take the time to avoid for others around here. Apparently cars are regularly damaged there.
I was there recently twice and the machine damaged my car both times. The first time as I exited the wash I noticed a black strip from the roof was pulled off. Easily put back in place so I decided to try one more time.
The second time the machine completely broke my drivers side mirror. They push them in against the window as they are pre-​washing. This time as I exited the wash my mirror was all the way forward by the hood. The cover was off and the mirror smashed. Completely surprised me. The employee who was there to dry the car noticed and tried to put it back together. The cover went back into place fairly easily but is still broken. The mirror is still smashed.
I pulled around to file a complaint. The manager James was very helpful and helped fill out the damage report. He said he can’t do anything about it as the owners won’t let him because he have a sign that says they are not responsible for damage done by their machine. James said he would send the report to the owners but he doesn’t usually see them take responsibility.
I called back several times with no help and finally drove up there to see James. Again he was helpful and gave me the name of the owners Dale Mellerowicz and Mark and a number to call. I called and Mark called me back.
He started by completely denying that his machine broke my mirror. Why would I make that up? I explained two of his employees witnessed this happen. He continued to deny it could happen and said the machine is designed to was cars without damaging them. I asked why he has a sign stating they are not responsible for damage if the machine has never or will never damage a vehicle. His response was that the sign is there because they are not responsible for damage and you take the risk of damage if you choose to get your car washed there.
His remedy for the situation: He would buy the parts at cost and I would have to pay him for it. So his remedy was for me to pay for the parts at a discounted rate. I had to pay for the damage is his remedy.
He also told me that he checked with his «supplier» and they do not have the mirror for a 2015 Acadia. He said he usually uses this supplier for mirrors that get damaged. INTERESTING FACT MARK! I thought the machine didn’t damage vehicles???
The result is that he refused to for the broken mirror.
So I would not recommend this wash to anyone, in fact I’m telling everyone I know not to go there. They also own Town wash and Town oil change in Rochester. I would avoid those places as well since damage they do to your car will be your problem and cost to deal with.
I plan to discuss with my lawyer, file a BBB complaint and contact the local news stations to look for help to expose these fools.

For $ 5 I would expect a better car wash than what I got! My resolution for 2014 will be to avoid Town Car Wash. I have four cars that will not be back!