Skalnek Ford

Skalnek Ford rock! Great deal, great service, and our salesman Marquez Hatcher worked with us tirelessly to come to a deal we could all live with. Thanks!

This place is awful. I called, talked to Mike and was told I could turn my lease in a month and a half early and my last 2 payments would be waived. Upon taking my car to turn it in, come to find out my latest two payments would be waived ONLY if I bought or leased a new car. The manager Rick was useless and they refuse to own the mistake made by their employee. Now I have payments to make on two cars for the next month and a half thanks to the useless and flat out wrong info given to me by their employee. Do yourself a favor and use literally ANY other Ford sealership, this place is shady.

Had an excellent experience when I traded in my 2009 Journey for a 2013 Edge. Did not need a car, was just looking, but I told my salesman, Doug, that if he could get me the monthly payment I needed, I’d buy. He worked hard and got me the payment, and I LOVE my new Edge! He replaced my license for me when my damaged one wouldn’t come off, called me two days after the sale to make sure I’d been able to Sync my phone to the car (we’d had trouble at the dealership)… just great service. Drove 45 minutes because I was drawn to the excellent prices, and I would do it again next time!

We were looking through
for a newer vehicle for my wife. Found this nice silver Ford Focus after going through countless Kia, Hyundai, Chevy Cruze etc. She needs a smaller car, great on gas and get rid of the headaches of repair and out of warranty issues.
Sent in the check availability email through
and the very next day, Ted called. I told him that we will be over to look at it on Thursday. When we got there, Ted personally came out to greet us, showed us the car, I took it for a test drive.
Couldn’t get on the highway, too far from the dealer, but back roads through all the pot holes and lights. All seemed OK. My wife loved the car. We decided to deal. Ted was very patient with the whole process, making us feel at home.
Finally the car was ours. He showed my wife every little gadget in the car before bidding us farewell. He even upgraded our CPO to the Premium A plan covering this Focus for the next 7 years or 100 000 miles bumper to bumper. Which other dealer would upgrade a CPO to the bumper to bumper backed warranty? We thanked him and left.
On the way home we decided, from now on any friend or family who is in need of a Ford vehicle, we will surely send them to Ted at Skalnek Ford of Lake Orion MI. We sincerely felt, excellent customer service with honesty built in. Thank you Ted at Skalnek Ford for folks like you make car buying from a dealer well worth the effort.

I have been buying vehicles for. over 10 years through Rick Brewer, he has been nothing but amazing helping me and treats me just like family. The staff has always been so kind and very helpful if Rick is not available. I will only buy a car through Skalnek Ford!

Today I took my car to get an oil change. I was taken at my appointed time. They covered the seat and floor with protective covering. They did an all points check of engine and tires. No pushy up selling. They did note my air cleaner should be replaced by next scheduled oil change. The charge was so reasonable only $ 19.00. The business is older, not all the bells and whistles as some but the service area was very clean. I will be back for the quick personal service I received.

Bought a used car and traded in a car at the same time. The dealership is old and run down. The purchasing process was slow and the sales rep constantly seemed confused. A lot of the computers didn’t work so we had to jump desks. The sales process was overall unpleasant.
Only giving two stars because the car is good, but you can get a car anywhere. I wouldn’t recommend here.

Awful customer service. Even when given a second chance to make it right, they still don’t care.

I’ve been buying/​leasing cars from Skalnek since 1994 and they’ve always treated me well. One of their sales reps (maybe others, too) will actually bring the vehicle of your choice to your home and complete the entire purchase process there too! The body shop has been great to work with and have repaired several of our vehicles, including a foreign car, beautifully.