Enterprise Rent-A-Car

Justin was so helpful and made our experience an easy one. In and out in 10 min and great prices too.

Great service. Car was ready for pickup at right time. It was clean and full of gas.

Came in to rent a car and there was a line of customers and only 1 girl working the desk. The customer in front of me was trying to use a fake ID and kept claiming he had a reservation when he did not. He was being extremely rude and difficult and yelling at the poor girl, all the while there were about 6 4 people behind me waiting also. Nicki Williams handled the situation like a BOSS! no matter how rude the customer was to her she kept a smile and was polite back to him. Then when the guy finally left, she was running back and forth, taking care of business and also mentioned to answer every call in the middle of it all. WOW … someone needs to promote her to manager or give her a raise. Very impressed.

Busy when I returned the car I had rented. Waited 20 minutes to be helped or even acknowledged. For me a little too long. Not apologetic at all nor courteous and she appeared to be the manager.

The place was OK and the people were OK, but this place is very pricey. I have actually never paid anything like I paid this time at this Enterprise. Ever.
My car was in the shop and nationwide Enterprise rents through shops at very reasonable prices. I’ve rented from them a number of times in various places in the country.
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Not in Havasu. Too high! The shop that was working on my vehicle was shocked when I told them what I paid.
Their competition has apparently all gone out of business and they are making as much as they can. I felt they could have gone much lower. I would imagine this location is highly profitable and anyone who would open a competing car rental operation in Havasu would find the pickings easy!
Competitors, take notice. We’re waiting for you! Welcome!
Edit: I got a request for information from Enterprise. They want to know more about my experience. I posted it all here, all I am willing to share. They are trying to do damage control, because the internet can be a harsh mistress.

Enterprise Rent A Car here in Lake Havasu City is absolutely fabulous. Natalie & Amy go above and beyond for our family and always manage to get us what we need. I’d be lost without them, thank you for your service!

The ladies here are excellent! I needed a car for a couple of days and it was a great experience. No trying to talk me into things I didn’t need. Pleasure to deal with them!

1^st off, Aimee saved this review.
We had a family emergency come up while on the lake on a Sunday & had to get mom a car to drive home right then. it was 1:30ish when we found out & we were still out on the water & a ways south of town. We looked online for rental car spots in town & found 2 (Avis & Enterprise) & both were open til 3 PM. Neither answered the phone on multiple call attempts each, so we couldn’t let them know we were coming, and we didn’t know if we’d make it there before they closed.
We got back to our car & headed/​rushed to town, heading toward Enterprise 1^st as they were the closest. Still trying to call a few times we got no answer at either company.
Walked in to Enterprise about 2:35 PM & had to wait a bit to get service as there was 1 person at the counter (Aimee) and 1 person handling the cars. We now know why they weren’t picking up the phone as they were pretty busy with drop offs & customers that had reserved ahead coming in.
When we finally got helped Aimee was great to deal with, apologizing for not being able to take calls, etc. She set Mom up in a brand new car (keep in mind this was a 1 way rental, so that location was losing a good car), giving her a discount for our troubles, and overall doing everything she could to help and comfort my mom & get her on the road safely & quickly. She then proceeded to give my mom her cell phone number in case anything happened. I also found out later that she had called my mom a couple hours later to see how the drive was going (5 or so hour drive from AZ to home in CA), and to make sure all was ok!
Aside from Aimee this would have been a 2, maybe 3 star review at most. This place seemed pretty under staffed for the time we were there, and it’s frustrating to not be able to get a hold of anyone when you NEED to get a car & get home. May have just been an odd day, but who knows.
Aimee herself was worth above & beyond a 5 star rating, but combining the overall and Aimee gets them 4 stars.

This is my first time to rent with Enterprise. I had to wait about ten minutes at the airport for someone to pick me up. It was no big deal to me. Aimee the customer service rep wanted to make me extra happy and gave me a nice little upgrade. Thank you Aimee… and Enterprise! I’ll be back soon.
Wade

I have rented a car from here about 4 times, and I must say that I have enjoyed each experience. The employees are very nice, and helpful to get me on my way.
When calling for a pick-​up, they are on time. While there, they efficiently handle and gather the paperwork needed for the rental. And when they bring me to the car, they take the time to show me all the functions. Upon my return, they are just as helpful and friendly. Also, they will give you a ride back home.
I will continue to rent from them :)

We reserved vehicle two weeks ahead of time. Vehicle was not ready when we showed up, had to wait twenty minutes while rep went out and did a quick wash on the car. Manager did give me «coupon» for 20 percent off my next rental, but I won’t be back. Other rental companies available in Lake Havasu.