Jared

Nice clean store, friendly staff. I was just in with family. they seemed to get fast service and pleased results.

I hate this place. Came here for an engagement ring. Waited TWO HOURS. And no one acknowledged us. Truly ruined what should have been a wonderful experience. This is the only Unilocal review I have ever written and I’m glad I saved up for this.

Terrible! Scammers! Do not go here! Brought my 11 month old ring in for a clean up and was told that the prongs were worn down and needed to be reset for $ 2100 or I could pick out a new setting. MY RING IS ONLY 11 MONTHS OLD! Disgusting business practice. Will never go here again and I will spread this message to everyone to warn them.

Looking to buy a ring. Went to Jared. Big mistake. I was asked to sit in a room to wait for a diamond expert. After a ½ hour of being ignored, watching employees stand behind the counters I walked out. I wonder if I would have received the same treatment had I not been in my work clothes after working outside all day. They lost out on a big sale.

Shop elsewhere or become a victim of their marketing scam to collect your information in exchange for nothing. This unscrupulous company published an offer of $ 25 off your purchase of $ 99 or more available to customers who give up their email address, name, phone, street address. They mail you a coupon code. The coupon code arrives with a laundry list of products for which the coupon is void. Now they have your information and you don’t have a usable coupon as just about everything is excluded.
Their offer says nothing about restrictions, no fine print, no asterisk, no nothing. It was a simple and fair exchange — you give us your info and we’ll give you $ 25 off.
«Customer service chat» says I can «opt out» of the lists I’m now on. I shouldn’t have to opt out. I wouldn’t have OPTED IN if I knew beforehand that their offer was a SCAM or anything worth buying was excluded from the coupon.
Shame on you Jared and shame on you for your failure to recognize that you screwed up and your failure to gain a potential customer. Everyone else take heed lest ye be ravaged by this company. Read the other reviews here before you take the perilous journey into one of these stores.

The Gemologist that assisted me during this whole process was a complete professional. I went in with my future Fiancé in Feb of 2013, just to browse and for me to get an idea on price. Aseia was amazing. She taught me what to look for in a diamond, the 4-C’s and showing us the differences between diamonds. I left confident but without ring, letting her know my timeline of when I would be buying. I went to a few other places and immediately after I left they were calling me weekly to get me to come back and buy. Aseia never pressured me with calls but when I walked back in almost a year later she recognized me and remembered exactly the ring we picked out. Helped me with getting rewards for my purchase to use on wedding bands (that we just picked up from her). I couldn’t have been happier as this was my first foray in the jewelry area. I feel confident i made all the right decisions and my Fiancé is extremely happy with how easy this went and I will be recommending everyone who is looking for jewelry to Aseia.

Bought from them on-​line and even chatted with a representative while shopping on their site and that was great. I ordered the Friday before Christmas and received my package on time and it was wrapped perfectly. My family and I also celebrate «Three Kings» and I decided to go and purchase a charm for my mother at their store since everything went great on-​line and that was a big NEGATIVE! I walked in and every rep was helping out a customer, which is fine. What bothered me was that no one greeted me when I walked in. So I just stand in the front waiting for about 5 – 10 minutes. Afterwards, I just started walking around for another 5 – 10 minutes. During this whole time NO ONE greeted me nor did someone apologize for the wait and advise me that someone will be with me as soon as possible. There was actually some people that came in and walked out. After a while I just stood by the Pandora section. There was a rep in that area helping another customer and even after he saw me multiple times, he failed to once again apologize for the wait.
After another while, another customer walked in and was waiting for about 5 minutes before a rep asked him if he needed help and he said yes, he just wanted to pay a bill. As she was getting ready to assist him, he advised the rep that I have been waiting for awhile and that she should be assisting me first, but she decided that since I was purchasing something and that «would take awhile» she would instead take the guy paying the bill because it was «faster». I was so pissed! First, of all you don’t choose which customer you help based on how fast the transaction is going to be especially if there is an already pissed off customer there that has been waiting for a very long time for some help. The guy paying the bill apologized for the reps reaction, which was nice of him even though he shouldn’t have to.
Finally, about a couple of minutes after that situation someone came to help me. Mind you, I already knew what I wanted before I even walked in. My transaction literally took no more than 3 minutes (no exaggeration).
Therefore, I will NEVER be purchasing from this particular Jared location again. Now, this is just my opinion, I am pretty sure others have had better experiences there, but unfortunately I was not one of them.

As an out of town visitor with no Jared in the area I currently reside I am given the option of taking my engagement and wedding band into Kay for an inspection and then mailed off to be rhodium plated which would leave me without my rings for about a month and a nervous wreck with my rings in the mail. So when I came to NY to visit family, a trip to Jared was a must.
My journey to this store was a two hour drive, and the sales associate who assisted me was extremely helpful in looking up my ring information to include the specifications on my diamond to ensure my rings were properly inspected. Originally the ring would take over night to be rhodium plated, but they were able to offer me same day service so I could avoid having to make an additional trek back out to the store.
The extra focus to customer service is why most of my additional pieces of jewelry come from Jared and I’m glad to see that this customer care continues at other stores. I was not in there to make a purchase and good quality customer service appears to be the main focus of the store.
Thank you again for your helpful service and making me not have to worry about my rings in the mail! See you next time I’m in New York!

I really don’t understand why this store has such poor reviews. My wife and I along with our 5 month old son visited the store because we had to get our wedding rings (that we got online) replaced because we did not have the right measurements.
As we entered the store, we were warmly greeted by everyone. And the sales rep, Chris to immediate interest in helping us with our problem. We told him about the rings and before I could even finish my sentence, he already knew what to do. So he sat us down and asked us if a replacement was all we wanted as he was getting ready to punch in the return on his computer. But we had previously decided to browse for other, better rings particularly for the wife.
Long story short, Chris was able to effectively show us the difference between the different metals and also had my wife fit each ring to see which one she would be most comfortable in. Of course he shows us even the expensive ones but being non-​judgemental at the same time. We not there to drop over two grand for a ring. But it was fun trying out what could have been.
Finally we select the rings and also get help with two other gifts for mom and dad. Chris was able to help us find beautiful pieces for our price range. He made it so simple.
Chris is an awesome salesman and he shows warm interest with his customers. I am confident that all of Jared’s staff are as competent as he is.

I feel bad for the guy who wrote the first review. It definitely sounds like he had a bad experience.
I, however, had a better experience. We went there to «look» a few times. The staff is friendly and I agree, they are sometimes robotic, but aren’t all sales people? I have to say, that I was very lucky in dealing with one special sales woman. From my first purchase and still to this day, she has been attentive, warm and patient. We are not rich by any means and when making a decision about an expensive, important piece of jewelry such as an engagement ring, she was more like a friend, than a sales person. She was never pushy, very well spoken and obviously knew her stuff. It made the experience a wonderful one. We went back for our wedding rings and now I shop there for all of my jewelry. Most of my purchases that I’ve made come with the option for a service plan. I got it on every purchase that qualified and it was worth it. I’ve had repairs, re-​sizing, and cleanings done all at no cost to me. We also opened a credit account for the larger purchases and it helped to have no interest for the first 3 and/​or 6 months. We paid it off every time before the promotion ends, because the interest will be tacked on in the end if you don’t pay it off on time. But I find that to be normal in retail.
We get other coupons and promotions mailed to us. Sometimes we use them, other times not. I once got something in the mail that said if we buy this much of that, we get free tote bags. I bought an amazing, well priced ring for myself and got two beautiful pieces of what I call luggage for FREE. I get compliments on the ring all the time and use the bags often.
There were a few reasons I didn’t give 5 stars. The off-​site customer service is horrible and they do have small print written everywhere. But if you’re on top of your game like I am, when shopping, they can’t getcha. There is also this one short, older, unfriendly lady that works there. I can’t remember her name, but you’ll know if she’s helping you, or should I say, not helping. She’s rude on the phone and in person and very impatient.
I would also like to mention that they offer appraisals on site. I find that to be a bit biased and they will try to get you to have it done there. I took my jewelry to a third party for an appraisal and I’m glad I did. The appraiser made mention of how quality the stone was and that we did very well. He was not surprised to learn it came from Jared.
Basically, it’s nice to walk into a room full of diamonds, and have a staff recognize you and remember your name, when all you came there for that day, is to have your ring cleaned. I hope they continue to do good business so I can continue to dream about the jewels staring back at me when I visit. ahhhhh a girl can dream can’t she? :)

***AVOID AT ALL COSTS***
«he went to jared» = he got screwed
This is an overpriced, sterilized building full of robots who essentially tow the corporate line, talk to you as though reading from a script, charge entirely too much for their products with no negotiating whatsoever, and lie through their teeth, making promises that turn out to be completely false.
Purchased a wedding band for almost $ 1500 and was told this entitled me to $ 300 worth of credit towards another purchase… went back to put this towards a pair of diamond earrings for my fiancée & was told that my $ 300 credit was suddenly $ 100 because i wasn’t spending enough on this purchase to «qualify» for a $ 300 credit, that i’d have to spend in excess of $ 900 to get that — never once was this mentioned by the salespeople when they sold me the ring, just told that i had a $ 300 credit — obviously only interested in making the commission, customer service means squat in this place