Yellow Cab

If you need to be somewhere at a certain time… do not use this company. They told me they were going to be here in 15 minutes. It’s been 45 minutes and they’re still not here!!! They just called me to confirm the address because the address that they had was incorrect. Unbelievable!
Usually I’d use Über but since I had to find a taxi for one of our consultants at work, I had to call a taxi.
Also, the service is probably the worst I’ve experienced. When I initially called, the man who answered the phone was very rude. He kept cutting me off when I was giving him the address… Maybe if he didn’t cut me off, they would’ve had the right address the first time! Super unprofessional. I felt like I was talking to a lazy man that was drinking bear and sitting in front of the TV. So irritated with this company. Unreliable and terrible customer service!

This is actually for the Yellow Cab Rancho Santa Margarita location. I couldn’t find it on the list.
Two weeks ago I was terribly ill with food poisoning and mid-​afternoon I was advised by the nurse in my doctor’s office to head to an urgent care. I’m a single mom so no husband to drive me and I was too sick to drive myself, so I called Yellow Cab taxi.
The man who drove the taxi was so very nice to me. I wasn’t able to make it to urgent care without throwing up several times, out the window, down the side of his taxi. When he got me to the urgent care he gave me his personal number and said, «When you get done make sure to call me and I will come quickly to take you home.»
When he picked me up the first thing he did was go to his trunk and grab me two bottles of water in case I needed something to drink. I was feeling a little better, so we chatted all the way home and when he dropped me off he told me he hoped I felt better soon.
This taxi driver made me feel so much better when I was in an unfortunate, and vulnerable state. I told him he deserved for others to know that if they need a taxi, he is the one to call.
His name is Abdul Khan. If you are calling Yellow Cab for a taxi, see if you can request him. Nice guy. I hope his supervisors see this.

I would like to talk about what a joke yellow cab is. I called and ordered a cab and said I needed it as soon as possible. After 40 min I called back asked what was going on I was still waiting they informed me they were still locating someone, that should of been my first clue. Over an hour after my call they called me to inform me that a taxi service could not pick up a customer. .REALLY isn’t that your job? You would think with Über competition they would be on of their buisness, but I guess not because they referred me to another company. So because of a pathetic joke of a company I must wait even longer to get home. What a joke yellow cab needs to get their crap together before Über takes all their business. Which I guess they deserve

Beyond rude customer service. Instead of assuming you have my correct phone number you should actually confirm it when I first booked my taxi. When I call up wanting to know the location of my taxi don’t give me attitude saying I gave you a out of service number. If I am calling you to get a cab does it make sense that I would do that! It not my fault you heard the wrong area code.
Oh and definitely don’t think after you start giving me a tirade about needing to speak up when you heard me fine before.
That equals a goodbye & me hanging up the phone. I don’t need to listen to someone going off on me thank you very much.

I used yellow cab twice this week and each time the driver arrived fairly quickly. The first time they arrived within 20 minutes and the second time within 25 minutes. Both times I called them it was around 4 p.m. which is during high traffic. I’m pleased with how quickly they arrived and I will absolutely call them again the next time I need taxi service.

Although it took over an hour for then to get a driver to me after the promised 15 minute arrival time (supposedly my driver went home and didn’t tell them), when the replacement taxi got there (I guess he had been waiting outside Patsy’s), he was fast, friendly and I would use him again.
I only have 3 stars because of the initial mess up with the taxi and having to wait over an hour for local service.

I had an unusual situation — I was walking in my Mission Viejo quiet homeowners association neighborhood at midnight, trying to catch up with my husband who was walking the dogs, and out of nowhere, I was approached by a older black woman who looked homeless (she had 2 tote bags and a back pack too). She started by asking me what I was doing out so late, and then she complimented me on looking so pretty (my husband and I just returned from an evening out). She then asked if I had a cup of coffee, and if I had a spare coat and pants? I had her follow me to my house (just a couple of blocks away). I had her wait on my porch (my husband sat with her), while I gathered up a coat, scarf, sweat pants and a blanket — she said she lived in Torrance/​Redondo Beach and wanted a cab (she had no money)… I have no idea how she to to Mission Viejo in the first place… I asked, but her answers made no sense.
I called Yellow Cab and explained the situation. The Dispatcher was great– he called around and found a driver willing to help driver her as far as the cash I had on hand (we agreed to a cash price.). It took about 45 min, but the driver who came was wonderful… He was a very compassionate caring person. He and I talked first, and then she got in the cab. He talked to her too, and together, we agreed on the best plan — he would take her to Santa Ana bus station where she could wait a few hours and then take a bus home.
I really appreciated Yellow Cab’s helping me to help this woman who was in need… the dispatcher and the driver were both very, very kind.

If I had the choice, I would not give this company one star. One star is compliment. The man on the phone was so rude from the beginning to the end of the call. He was so grouchy. You can tell he hate his job. I had called a taxi in my area but it didn’t come. I waited 1 hour for that taxi and I was told 15 mins. So called this company and I told them that I called another taxi but they never came. He denied service to me and told me to wait for the other taxi even though I waited 1 hour in the night. I guess he might be looking out for all his taxi men in California which I don’t get because I’m the one who was stood up. Don’t waste your time. Call other taxi company that appreciate the people who give them business.

Got a cab on El Toro in 15 minutes even though the operator said 20 minutes. Not only was the driver polite, but he knew the area and took me the most direct route. Also had a nice conversation with the driver about which bars to check out in the area. Over all better then most services I’ve used and Bonus STAR the driver says that he lives in the area and he would drive to North Orange County if I needed him. Keeping his business card for sure.

Not even worth one STAR!!!
Was waiting 30 min in the rain– no cab!
never again…

Waited 30 minutes for my cab after operator said 10 minutes, not a fan.