Spring Lakes Apartment Homes

If I could rate this place lower I would! The apartment manager is the worst two faced bitch! The management company only cares about the rent! Repairs are done with tape and glue, they hire shady guys as maintenance workers! I had major leaks, was robbed by one of their workers, major water damaged carpets as a result of those leaks and I was billed for replacement of the carpet when I moved out! Do yourselves a favor, save more money and move to a better apartment!!! You deserve it!

Very disappointed with this complex. I have a list of issues that I’ve had with it. I stayed one year and I could not wait to leave.
1. First and foremost, the office and their communication is the worst I have ever experienced.
–There were a lot of things not mentioned upon signing our lease by the community manager. We had moved from Washington State and needed to find an apartment that day so we did not have the luxury of searching more apartments. We did not know about renter’s insurance which was an unexpected expense, this is a California thing I think, also we had to set up gas, set up electric, and also trash/​water/​sewage and our security deposit was equal our rent which we were told would be $ 400 turned out to be $ 1350, we had never had any issues with our credit or rental history and they claimed it was from my BF’s short sale on his condo from 8 years ago? Sure whatever. Our entire savings pretty much was gone to move into this place.
–There was an occasion where they had to turned off the electricity for unspecified reasons from early morning to 9pm. The first time, they gave us a letter informing us this would happen, so we prepared ahead of time. The second time, we received no notice and all power was turned off in the middle of us getting ready for work. We went to get our car out of the garage and of course, the garages don’t work with the electricity being off and were locked closed. We contacted maintenance to open it, and they had every key to unlock it except ours. Great. We both had to get to work and our car is stuck in the garage. The maintenance guys are very nice and do their best. It was eventually opened and we were on our way. Came home later and power was still off, our apartment was over 80 degrees and our food had started to go bad in the refrigerator. Still don’t know why it was turned off.
–Upon putting in my notice for us to move out, I had emailed the community manager who I had recently kept in contact with to see what our new rent would be. I had not heard from her and went into the office, turns out she left the company which was never put into a letter for the community to let us know. Here I am emailing someone with no response because she doesn’t even work there! Hello? Shouldn’t you have all her emails forwarded to someone or at least notify us? So I talk to the office staff and want to know when my lease is up, they go back into the cabinet and apparently my «file» is not there and they would have to look it up through the computer. I was going to wait for him to look it up but he said he would call me after he was done working on his project, gave him my phone number, email, everything. So I waited at home for a week. No call. I go back in later talked to the girl, told her the same thing, she couldn’t find our records and said she would give us a call. Still no call. Third time I go in and give my notice, I AM MOVING OUT, you have refused to give me any information for my move out date. They then tell me my lease is up the end of May, the day I came in was May 6^th, and that I would be required to pay the prorate amount for the 6 days in June, which is a portion of rent that has been increased by $ 200-​$ 300 because it’s considered the month-​to-​month rent. NICE, more money out of my pocket because of someone else’s lack of communication.
2. The other people in this community are people you need to watch closely. We had a middle aged couple living in their garage which was directly underneath our bedroom. I’m not really someone to make assumptions but I am fairly certain that they were drug addicts or recovering addicts. They would come in and out of their garage at 3am 4am 5am, smoking, screaming, cussing… I’d walk by from my garage and see their crack pipes laying around. Besides this going on, there was a guy who would wander around the complex with his small dog and stare. When I mean stare it was the creepy, even if you stare back i’m still watching you stare. He was in the laundry room one day and was pointing at my rear end, he couldn’t speak English so I couldn’t understand what he was trying to tell me. BUT then one day he FOLLOWED ME to my apartment. I got in and locked the door and a few minutes later I hear a knock on the door. At this point, I don’t feel safe, I go to the door and look through the peep hole and sure enough there he is standing outside my front door. I just look and wait for him to walk away. This is not okay. Please for the love of god, if you are a young woman or if you have a family, do not live here.
3. LAUNDRY IS THE WORST. On more than one occasion I have had items stolen from the facility. Maybe that’s my fault for not watching my laundry the whole time and trusting people not to dig through my dirty clothes. Wrong. The machines are very dirty, the complex doesn’t clean them regularly and some will occasionally smell like cigarette butts.
DO NOT MOVE HERE. PERIOD.

We are neighbors to this complex, and if I could give negative stars, I would. Calls to the courtesy staff to address nuisance barking of a dog have gone unreturned, for 5 days in a row now. I feel bad for the neighbors of the resident with the dog, if this is how the management treats residents, let alone how they treat those who live nearby. Even a phone call to let us know that they wouldn’t address the issue would be appreciated. We’ve even met with the assistant manager in person, to no avail. A dog barking on a patio incessantly, starting as early as 5:40 am, is not going to be conducive to peaceful living.
In the 3+ years we’ve lived next to this complex, we’ve remarked often on how quiet and peaceful it is. This dog barking is a new thing, and we are now captive in our house. Ugh.

My mother and I have lived here for about three years now, and I figured it was about time to write a review. I’ll separate it into pros and cons.
Pros:
–Maintenance is great. Very fast, very friendly. On some occasions, maintenance has come from their own home to help us fix an inconvenience, not an emergency, which is great service to me.
–Pretty clean, friendly complex.
–Relatively quiet, other than children making noise occasionally. Never really a disturbance.
Con (minor):
–Parking is impacted. If you get home past ~7 or 8pm, you’ll be lucky to find a spot near your apartment. The complex is built on a hill, we live on the «bottom» half of the complex, and sometimes have to park on the «top» half. There is a convenient pathway connecting the two, though, so it’s never more than a 3 or 4 minute walk back to your apartment. Mostly an inconvenience rather than a problem. We have two cars, one in the garage, one outside. Many people use their garages for storage, which seems to be the cause of the problem. The manager of the complex does routine check-​ups on garages to make sure every garage has space, which is nice, but the problem still exists.
We’re very happy here. Can’t say much about the «facilities», I’ve been in the pool once, the jacuzzi near my apartment a few times, and the leasing office a handful of times. Pool did seem kind of dirty, and the jacuzzi had a lot of debris from nearby trees.

Quiet, nice neighborhood, great, attentive staff. I’m enjoying my stay here. Perfect distance from stores, restaurants and pubs. Great for a single guy like myself.

i live in spring lakes apartment homes for two yrs havent been happy since. arent clean everything inside is outdated rent to high not worth the price .my mother in her late 80’s lives alone here also for two yrs she has been harassed by another resident who lives above her. management has done nothing but make phone calls to him and still it continues. police have been called report made and still nothing. this man pounds on the floor all day. middle of the night wakes my mother out of her sleep she’s frighted and scared .this person has arugued with her tells her to move cause he been here since 2008 really what give him the right to treat a elderly women like that. i have gotten into it with still nothing is being done. i will not have my mother live here to much longer she cant live here peaceful. not good management and eveything eles, not a good place to live my son’s car got egged the other night also. its time to move i dont recommend this a nice place to live.

I lived in this complex for 8 years and it was a great place to live. Very clean, green and safe.
The apartments are big and beautiful inside and outside.
The parking is great!
The pool and the Jacuzzi are always clean.
The gym is awesome!
The clubhouse is big and it has a lot of fun things to use. Computers, tv, pool table
The dog park is always clean and safe.
The neighbors are very nice and it is a family based complex.
Maintenance is done very fast.
The atmosphere is relaxing with all the tall trees surrounding it.
The manager-​Jennifer is a great, friendly, nice and very professional person.
I had to move because I got married and now I live in Sherman Oaks, but my parents still live in this apartment complex and I love to visit them and be able to know that it only gets better and better!!!
Good Job!

The management doesn’t deserves any star. Many times when we want to go to pool or jacuzzi, we can not go cause there is dirty or closed without previous warning. If you need that they fixed something in your apartment, forget! They take a really long time to do anything. If you come back to your house around 8pm, you need to have a big patience to find a vacancy to park. A lot of people that don’t have education and park where they couldn’t do. And the management don’t care about anything that.
So, Lake Forest is a really good city to live, but this place is not your best choice.