MatterHackers

I recently attended a 3D printing class at Matter Hackers. It was great. I highly recommend checking it out.
The Scott the instructor and Mara the organizer are very knowledgeable and friendly. The class was both informative and interactive and Scott did a nice job of tailoring the material to the attendees needs. I/​m looking forward to attending more classes.
Thank you Matter Hackers!

Approximately one year ago, my 12 year-​old son purchased (with a little help from dad) a Printrbot Simple Metal directly from the factory… what a mistake that was… For the next year, we spent countless hours troubleshooting various problem via email with the Printrbot customer service department. Initially, they were relatively responsive… They had us re-​flash the firmware multiple times, sent us a new power supply, and even tested our board (and said it was o.k.). However, as the months passed, the printer continued to stop mid-​print. We had yet to complete an entire print. After many months, I politely requested that they replace the printer with one that actually worked properly. Printrbot then ceased all communication with me. My son now had a very expensive paperweight.
Recently, my son and I contacted Taylor at MatterHackers and that was when our luck began to change. Taylor helped us determine that the printer’s board was malfunctioning. With his guidance, we finally got the printer working. Not only is it working, but it is working flawlessly. Taylor also told us about MatterControl which we tried and absolutely love.
If you are considering purchasing a 3D Printer, BUY IT FROM MATTERHACKERS! Learn from our mistake… When you buy it from MatterHackers, you get real customer support. We are buying all of our future 3D Printer related supplies from MATTERHACKERS. Keep up the great work… You guys Rock!

Over the past month or so, my husband and I have ordered several hundred dollars worth of materials from MatterHackers. Rhonda (a customer care specialist) is always quick to email me the next business day to both confirm the order and to ask any questions that may come up about our order. For example: we accidentally ordered the wrong size nozzles in our last order. Before shipping it out, she sent us a quick email to confirm that we wanted the size we had ordered since all of our previous orders had been for a different size HotEnd.
She went out of her way to make sure that what she was shipping was actually what we needed. When we voiced our confusion at the difference (we’re still learning about the 3D printer and how it all works) she patiently explained that the difference was not just in the size of the output for the nozzle, but in the size of the barrel of said nozzle. (Something we would not have been able to tell right off the bat unless we were looking at the two different pieces side by side).
Whenever an item we’ve ordered is out of stock (temporarily) or on back order, she let’s us know and gives us several options for that order (refund, gift card, wait until it comes back in stock, etc).
Each and every single email conversation that we have had with Rhonda has been informative, polite and generously patient. (Even the ones where I was merely responding with whatever my husband said and it was quite clear that I was lost in translation between the two of them. She took the time to confirm what I was asking, and then help me to understand what it was we were actually looking for, instead of just skipping over my head and going straight to my husband each time — which I admit, we should have done ourselves, but hey, I learned a lot from her careful explanations!)
Her patience and care has made us life-​long customers. We appreciate the value MatterHackers clearly sees in their customers and the attention to detail that comes with shopping with them.
Thank you for all you all do! We look forward to more purchases and interactions with your company!

This place is really great. One of the workers, Mike, gave us lecture about other types of filament. Their store has a lot fantastic prints. I recommend it. If you are looking for a 3d printer, parts or the different types of filament.

To echo some of the other concerns regarding customer service and salesmanship. BEWARE. I recently spoke to a sales associate there (Taylor) and he said he would give me a quote for my order.
The first quote came through based on the specs in the .stl file. I asked him to help me resize the file and send another quote. He agreed to do this for me. I checked in with him about it 3 days later and he didn’t respond. I checked in again another 3 days later (6 days total now) and nothing…
3 Days later he opens my email (i track my email opens) and he doesn’t respond to the messages. it’s now been 11 days since our last discussion and he hasn’t replied.
Apparently their business is doing so well they don’t want to build relationships with local customers.
I won’t be doing business with you.

It’s not easy to find a local place that carries everything you could possibly need for 3D printing. Especially not one with a great staff who are absolute experts on the subject.
MatterHackers has a great selection of printers, numerous different kinds of filament, etc. and they’re always happy to make well-​educated recommendations and help you find exactly what you need. Definitely will be returning in the future when I need some more gear!

I buy all my 3D printer material here. Their material is good, even the standard stuff and their price is VERY competitive. I either buy online (shipping is free) or swing by when I need it same day. I have mostly dealt with John and he’s a nice guy that has been honest with me the 4 – 5 times I’ve stopped in.
Highly recommended.

BEWARE of certain employees (ESPECIALLY the Product Manager i believe the name was Matthew, as he had a very rude and incompetent attitude). These employees WILL try to rip you off and try to get you out of their shop if you’re not buying their printers. They have HORRIBLE customer service, as they don’t like dealing with customers after they bought a 3D printer from this store. I suggest going to a better store, Deezmaker 3D Printing Fun, as they will be HAPPY to assist you with minor situations like mine, regardless if you have a warranty or not, at NO cost.
A relative of mine bought a 3D printer here not too long ago from this store, and gave it to me as a birthday gift. There was a small error with my 3D printer that needed a little bit of adjusting (which was leveling the printer head). I called the store, and Rhonda told me that it shouldn’t be a problem, and to come on over to take a look and have it fixed. Upon arriving at the office complex, it was very difficult to find the store. I called again, and Matthew answered. He told me they are in Suite # 106. Eventually, he had to come outside and find me, because there were multiple suites that are numbered «106».
When i arrived at the store, i asked Matthew if he can help me bring my 3D printer inside from my car because it was very heavy for me to carry. He did not bother to reply, and simply waltzed inside the store as if i never spoke to him. When i brought the 3D printer inside, he told me to put my 3D printer down on the floor. I told him my small situation and that i came all the way from bakersfield, and then he said that anything over 20 minutes of repairing would cost me around $ 40 an hour, depending on the mechanic. I said okay, as the adjustment would only take a few minutes. Afterwards, he left the lobby of the store with my 3D printer, leaving me there hanging in the front. I followed him after, and found them at a room in the back. Then he told me that i wasn’t suppose to be in the back with him, as it was for employees only. Understandable, but next time, don’t leave a customer hanging alone in the lobby without any word of what’s going on then.
When i went back to the lobby, he appeared and asked me if i’m going to leave my machine with them and come back or wait in the lobby. Where am i suppose to go at 6PM at night? He never acknowledged that i came all the way from Bakersfield just to have a minor problem fixed. I didn’t plan on going anywhere except going home after my situation is resolved. Anyways, I told him that i’ll be waiting at the lobby. There was a lot of cool gadgets around the store, so i asked Eric, another representative of the store, if i can buy a 3D model from them. He told me that they don’t sell anything other than printers. Yet after a few short minutes, Matthew offered a small cog to me for $ 5 and a spaceship that was showcased in a shelf for around $ 45. Now, either Eric lied to me about the company policy, or Matthew was trying to make a quick buck off of me.
When Eric appeared in the lobby with me and Matthew, he told me that the warranty with my printer has expired by a few months (which i didn’t know because it was given to me by a relative). Matthew immediately wanted me out of the store, and threatened to charge me $ 70 every half hour or get out, right then and there. When I asked why he would charge me $ 70 instead of around $ 40, he said it was because i lied to him that i bought the 3D printer in September. I already told him that i received the printer from a relative in September. I never said that i BOUGHT it in September. Afterwards, He kept threatening to charge me $ 70, yet he wasn’t even the mechanic to repair my 3D printer to begin with. When the actual mechanic came out to the lobby where Matthew and i was, he kindly handed me my 3D printer with the printhead already adjusted and taught me how to adjust it next time, at NO cost.
I suggest avoiding this store altogether. I came all the way from Bakersfield just to have them adjust a printhead, and i was treated like a rat by Matthew, the product manager. Maybe it was because he didn’t want me to leave the store without being charged first, i don’t know. But charging me $ 70 for something that only took a couple minutes is INSANE, AND he wasn’t even the mechanic to repair my printer! Before they moved offices and changed faculty, they didn’t have a corporate attitude where they’d charge you $ 70 for a simple adjustment. Do NOT go to this store unless you want a rude a-​hole charge you $ 70 every half hour, when he’s not even the one fixing the printer to begin with. Apparently, Matthew had a very elitist attitude, and ONLY cares about selling expensive 3D printers. He needs to work on his personality, because it is HORRIBLE. I will give another star only because the mechanic solved my situation kindly at no cost.