Bluemercury

Went here a couple days ago for my first brazilian wax (ever) and was extremely disappointed. The lady tried to make it seem like she would be gentle since it was my first time, but she did not put anything on my skin once we were done, and I looked down to see several spots of blood and am still left with countless amounts of hairs. She was more focused on the amount of facial products she could sell me, even though I wasn’t there for that reason. Didn’t give me any advice on how to soothe redness or irritation, and now my entire area is covered in small red bumps. Horrible experience and will never go here again.

I love this place. Close to home, great selection, and a mostly awesome staff who go out of their way to accommodate me and find products that match my needs. Only reason I am not giving a higher rating is a woman who works there but can’t seem to be bothered unless I’m the only one in the store, and even then she ignores me until I ask her a question. I have seen her jump up when other, more Lake Forest looking clients have walked in and then give a half hearted apology for not helping me when I walked out. I go in fairly regularly and always get the same vibe from her, even though the only time I leave without buying something is when I can’t get help.

This place came with really high reviews, so I had high hopes as it is hard to find a new eyebrow waxer. I made an appointment for 11:30 when I arrived at 8 minutes to, the girl working at the front desk yelled at me for being early and told me I had to leave and come back. I took 2 laps around Market Square when I was planning on spending the 8 minutes shopping in their store. Then I had my eyebrow wax. I told her I didn’t want my eyebrows to be too thin, and I left with very straight eyebrows with no shape that looked like they hadn’t been waxed. When I made the appointment they didn’t tell me that they want tips to be cash only. I asked her to add a tip to my credit card and the same girl who yelled at me for being early yelled at me again, telling me that if I put the tip on my credit card my the woman who did my service will have to pay taxes on it and that doesn’t work well for anyone involved. If they had told me that tips had to be in cash when I scheduled my appointment as a new client I would have been prepared for it. The eyebrow wax cost $ 30 not including tip and I think it is down there as one of the worst I’ve ever had.

This place is the best!