Best Western Plus Irvine Spectrum Hotel

The only bad thing I can say is it was hard to find a parking spot available. The room was pretty nice for the price. I didn’t hear anything during our stay. The breakfast is amazing. Cold and hot available along with pastries and juices. I don’t have anything bad to say. Loved the stay and the room. It was clean. I will definitely stay here again.

We were pleasantly surprised by the size of the rooms (two queens in one large room and a roll out couch/​chair/​desk in the other. Well maintained, covered parking and a nice little pool & hot tub. We paid between $ 89 — 101/​night for the four nights there. (I guess the rates change each day.) We would stay there again.

Overall experience was average but I do have one story to share.
So on my last night at Best Western, I return to my room and my key would not work so I go to reception to get it fixed. I asked them for a new key card, and the only information they asked of me was my room number. They didn’t care to see my ID, to know if that was even my room.
Besides that– rooms are alright, but bathroom could be better, furniture is dirty
Elevators are extremely slow, just take the stairs.
The staff is rather poor, especially reception. Besides the mentioned above, during check in, it seemed the receptionists were inexperienced. There were two receptionists at the counter, and since it was not a busy day and I was the only one there, they both came to help me. With both of their help and no one else in the lobby, it took 20 minutes to get me into my already booked, prepaid room. Also, it took 25 minutes for the receptionist to find me a do not disturb card.

Honestly not the greatest family hotel but if I were traveling for work I’d stay again.
The rooms are really big! Have a nice sitting area with a tv and almost feels like a living room once you walk into the bedroom. The down side to the rooms are how dirty they are. Seems like the rooms are too big for the housekeepers to clean them well. In the bathroom the tub was dirty my wife had to wash it before using it.
I didn’t feel good having my young kids here but for an overnight we made it work.
The staff was friendly but you could tell they were limited in training. The night previous to the night we stayed here we were at a Marriott which sets standards in staff. So we did notice a big difference. Not a big deal for me but I know people that would care.
One thing that bothered me the most was that we were level 2 the immediately after you get off the elevator you have to get through the maze of cleaning carts. All the maids start and store there carts in the small hallway outside the elevator. We had to move several of the carts out of the way to get through the doorway to our room. It looks like there supply room is right off the elevator but I’d suggest having the staff leave there carts outside so that guest can get through. Just a thought.
Overall the rooms were big and the staff were nice. Is stay again if it were just me but not sure I’ll take my family back.

I would have loved to give this hotel 5 stars and if I were just reviewing the rooms Or the free breakfast included I absolutely would be rating this location much higher. Unfortunately my experience with the staff is my sole reason for giving this Best Western Irvine spectrum location such a poor rating & review. This is hands down the worst hotel staff I have ever dealt with to date! Which says a lot considering I travel 9 months out of the year and stay at hundreds of hotels nationwide.
First off «managers» are neveilable and do not work weekends. Good luck trying to get any issues or concerns resolved with someone who has any authority or someone who you would typically consider a professional decision maker Friday — Sunday. The staff that IS ON SITE & available to assist are all unprofessional in their approach, attitude, tone, and demeanor. All unknowledgeable with regards to SOP & company policies & unwilling to take accountability for their mistakes let alone be genuinely honest when it comes to recounting facts. Not one person working here knows what’s really going on so they all will give you different information even though the same question is asked. When you try to discus an issue with the front desk click of young girls working they just raise their voice in an attempt to gang up or bully the Custimer and when the customer gets frustrated and fires back, rather than listen or take accountability for their errors, they threaten to call the police or check you out right now which is absurd considering their behavior is the only reason any rational adult would consider it necessary to rely on outside assistance from law enforcement. I can not imagine an establishment of this size or such a large well known hospitality establishment like BEST WESTERN would knowingly condone such behavior from their staff or towards their patrons. It is an embarrassment, bad business and is definitely not a contributing factor to the over all bottom line in a positive way. You can remodel and upgrade the hotel do all the facelifts to this property you want but if you do not follow through with providing the customer with a relaxing friendly professional environment to stay in then the cosmetics to the ex/​interiors fall short none the less. I have been in Customer Service & retail management now for 25+ years and if I ever heard one of my employees say to a customer «you can keep running your mouth and I’ll…» (I’ll spare those who read this from the jaw dropping obscenities that followed), I would fire them on the spot. I don’t care what a customer was saying or doing at that point, as a customer service oriented employee it is your job to maintain your composure, keep things professional at all times, provide a friendly environment and swallow your pride or temper as needed. If you are unable to do these things then you should not be working in the service industry.
I witnessed this staff, lie to customers, berate & bully them then laugh as the customer walked out, harass another patron, send housekeeping to bang on someone’s door for payment even though the person was not due to leave for another day. They will tell you they are booked even though you go online and there are a ton of rooms available, they will tell you it’s cash only then someone else will tell you no cash only credit. Makes you wonder if there is not something more than just unprofessional attitudes and behavior going on… May be worth upper management taking a closer look at the books or doing a more thorough audit when they return from their weekends off. Unfortunately it is just too much of a hassle on myself and family to find another hotel at this point ESP. for only another night or 2 or else I would be leaving this establishment immediately.
The WiFi was not working our entire stay and on a Sunday Morning at 11am they started drilling holes above each rooms front door without notifying the guests as to what was going on. It sounded like someone was using a jack hammer to breakdown your front door and since no one knew what was happening it was initially startling to say the least.
I am appalled & in disbelief that this type of behavior is condoned!!! I will be heading to BBB and any other customer review sites to report this inexcusable service displayed by front desk & housekeeping staff.
Customers beware– rooms rates & free breakfast are great but unless u enjoy abusive unprofessional and uncalled for behavior by hotel staff it may be worth the extra $$ to go elsewhere — there are WAY TOO MANY OTHER HOTEL, resorts in this area to put up with service like this!!!

Absolutely love this place! Friendly staff, super clean, and great breakfast !! Love love love this place and a very great price!!!

I’ve stayed at his hotel the past 3 visits to California. It’s a decent hotel. Nothing fancy, and definitely not a dump. But I’m not exactly clear where they get the plus from? Yes, the sofa beds mattress is superthin and uncomfortable. Yes your feet to turn black from walking on the carpet. And I’m not sure what hotel Victoria W stayed at, but it wasn’t this one. They don’t have room service with calzones, pasta, wings and pizza. But they do have a great breakfast. They do have a friendly staff. Except for the main maid. Asked for five shower towels. She said she didn’t have any towels and we have to bring some up to me in a couple minutes. I told her my family and I were on our way out to an amusement park. Went back upstairs and waited. She never showed. Called the front desk and ask for five towels. She showed up with one. Called the front desk again. She brought me two mini pool towels. Decided to leave and not count on her bringing me the shower towels I had requested five times. But the two guys that cook breakfast are pretty nice. And the maintenance guy I ran into a few times on the elevator was nice as well. Also saw them possibly kicking out a couple. Their belongings were on the lobby floor and they were screaming at the staff. But the staff seemed to remain courteous and levelheaded.
The prices are decent for the area. Unfortunately the Wi-​Fi is super slow!
I will probably be returning.

Decent motel. Very spacious room with sitting area so that’s nice. The bathroom does NOT have a sink, or a fan, in it. You have to open the window for ventilation. Plus, the «bathroom sink» is in the bedroom. (see photos)

I recently stayed at this best western and I had a wonderful time. The staff was very friendly and the General Manager even was there to great me. The room was nice and big with a downstairs and upstairs bedroom. My favorite part was the jacuzzi tub. I also ordered their room service and my calzone was really good. They also have pizza, pastas, and wings to choose from. My bed was so comfortable. I got the best sleep of my life. I wish I could take the bed home. I will definitely be recommending this hotel to family and friends and can not wait until my next stay.

Not the worst hotel I’ve stayed in, but pretty close. I’m not sure why this is a «Plus» other than having the hot breakfast, but I’m not sure why it’s a «Best» either for that matter.
I’ll start with the positives. Technically the rooms are suites and you probably won’t get a suite for the same price elsewhere. There is also hot water and a sliding door between the room and living room.
That’s. About. It.
Walking into the room, you’ll immediately notice the stained couch and filthy carpet. If you decide to walk barefoot on the carpet, you’ll most likely notice that your feet have turned black disturbingly quickly. Housekeeping vacuums but I don’t think the carpet has ever been shampooed since the hotel opened.
The hotel is touted as non-​smoking, which would be great if it were true. While they do not allow smoking inside the room, everyone stands right outside their rooms smoking, so it’s impossible to stay away from it.
Most likely because of the price, but a lot of people party and shout throughout the night. During my stay I saw police here on five separate occasions. They arrested someone at least two of those times but I never hung around to watch so I’m not sure about the other times.
The layout of the room is really odd and inconvenient if you’re staying with multiple people. The bathroom is through the bedroom, so people sleeping in the living room will have to walk through if they need to use it. Also, strangest of all is the sink is actually in the bedroom (not separated by a door) next to the television and dresser. I guess everyone is going to watch me shave and brush my teeth!
The sofa bed is nonexistent. While it technically is there, the mattress is anything but. There is absolutely no padding whatsoever; it’s basically just cloth wrapped around some springs. The blanket on my bed had a stain when I first arrived and the sheet and bedcover had holes.
Overall, I’d recommend looking elsewhere unless you absolutely have to stay here, but don’t expect too much.

My boyfriend and I booked a night here to be close to a company party this past weekend. We just wanted something cheap and basic to avoid driving back to San Diego after the party. We were very pleasantly surprised at what our «cheap and basic» hotel ended up being. First off, front desk girl was so nice and pleasant. Then we were surprised to get this big hotel room with separate living/​bedroom with a flat screen in each. Everything very clean. Comfy bed. In the morning when I was taking my shower, I again was impressed. Huge shower, hot water/​good pressure. Very clean! And then! We came downstairs to get the free «hot» breakfast. I was expecting standard continental with maybe oatmeal or something haha. But no! We gave our tickets to a cook who made us bacon, hash browns, and eggs! And we could make our own waffles in waffle irons. Plus a lot more stuff on top of that. It was such a great surprise! Though I wish we had cash to tip the people helping in the breakfast area (will remember for next time)
Anyways, totally recommend! BEST «cheap and basic» stay we could have had :)

Both my parents and i reserved 2 rooms during Cmas. The rooms were vry nice n clean. I didn’t reserve a suite but we seem to have gotten one unless all the rooms have separate living room areas. The beds were comfortable and I like having the vanity area outside of the bathroom. The water pressure was great and shower very clean. The only bad thing about the room is that the walls seem to be very thin so you kinda heard all the water pipes and feet walking around above you. It would also be good to have a full length mirror. i also heard from other guests that the tv reception was very spotty. Mine was fine but that complaint was definitely prevalant throughout the other guests. The breakfast bar was really nice! Lots of tables so we always had a seat and a good variety of food. The cook prepares all the hot dishes right on the spot and it was deslish! The batter for the waffle maker was almond flavor and it was yummy! Both the cook and attendant were very pleasant and worked very hard to make sure things were filled. Now on to the bad stuff. The front desk people were not very pleasant. Sure, they were not out and out rude, but when my parents came to check-​in the girl barely said two words to them and then didnt even bother to let them know the elevator wasn’t working. They had to carry all the luggage up to the third floor. These are 70 yr olds! She didn’t even try to see if someone could help them. Also when my parents told her it was hard to find the hotel cause there is no sign from the main road she just stared at them like they had five heads. Even if you think they are wrong, she should have just smiled and said «sorry about that,» so show some sympathy. And then when my friend came to check-​in to our room the front desk person said she couldnt find the keymaking machine so she couldnt check in. wht?! Even though it was Christmas Eve that particular time was not that busy. There was no one there checking in except her. So why dont you take the time to try and look for it. the front desk and back office were not that large and why wouldnt the key machine that you use on a daily basis be in a spot that was ready available? And the thing that was rude is that she didnt even seem to be apologetic about it. I can see if she was profusely sorry and was saying all this stuff to assure her that when it is found they will check her in immediately. But nope, just a shrug of her shoulders. I’m sorry, but that is very rude. And having workedi n the hospitality industry for 10 years I would never approach a guest like that. The girl found it about 20 min later but instead of letting my friend know «hey we can give you the key now» my friend ws hngn in the lobby and noticed people who were checking in were getting their keys n went up to the desk n asked if she cn get her key. the girl was like «yes» but acted like she hadnt told her 30min before they couldnt find the machine. I understand it is Christmas eve and no one wants to be working but the attitude of the person was simply uncalled for. Despite all this i would recommend the place only cause the rooms were great and the breakfast bar was definitely one of the better ones I’ve eaten at. But please train your workers to be pleasant and friendly all the time no matter what the situation is. We were never rude or yelling or anything to warrant a lackluster response from the front desk people. we were always nice and pleasant even when it wasn’t anything we were doing. We just want that same attitude given back to us.

Not sure negative reviews are accurate. The hotel staff is helpful, the rooms are clean and the big TV is nice. The place is quiet, bed is comfortable, hot tub is perfect and breakfast was delicious. Safe travels!

Why are the reviews so negative here? I stayed at this Best Western Plus for 11 days for work, and it was great! I mean, it’s not the Ritz, but I think if you go in with the right expectation, this hotel is pretty fantastic for the price.
The suites are spacious, when you’re staying at a hotel for more than a week, it’s important to have more than just a bed. The living room area was great, microwave and mini fridge came in handy, shaded parking, guest laundry ($ 4 per load wash & dry), decent pool and hot tub. I didn’t have breakfast there, but I saw plenty of people enjoying the free breakfast everyday (it is complementary continental breakfast, set your expectations right). The location is conveniently off of the 5, a few decent restaurants nearby (Thai, Phở, Italian, American). Check in and check out was hassle free, my room was properly cleaned everyday. It’s not a vacation hot spot, but I will definitely stay here again for business. My only complaint is that the TV reception had so much static, felt like the bunny-​ear antenna days.

Suite was spacious. I used the desk to do some writing and such. Living room area sofa was OK, not the most comfortable when just lounging and watching TV. The TV had some problems with changing channels. But everything on was on the World Cup. Kitchenette counter with sink, microwave, and small refrigerator was a nice. We would have used it if we stayed longer. Separate bedroom had a weird layout with spa tub in the bedroom. The king bed was comfortable king bed. The shower door didn’t seal right so the water leaked onto the floor, but it was spacious.
Complimentary continental breakfast is served from 6am to 9am in the Breakfast Room by the pool. Fresh made-​to-​order eggs your way, turkey bacon or sausage, and hash browns from the grill. I would have liked pork bacon and sausage. My favorite of them all is the make your own waffles. They are fluffy and had a crispy outside from the griddle. With some butter and syrup, they are so delicious!

I just returned home from a over night tournament after staying at the Best Western Plus in Lake Forest. The room was ok, large enough for 6 (2 per sleeping area) although I only had 3 kids with me. The upkeep of the establishment was also, OK. I had 2 problems with this hotel. First, the front desk guy CJ was very rude to my children. We needed more towels and after calling the front desk for towels to be brought to the room, we were told to come to the desk to get the towels. Ok, still not too bothered by the inconvenience. My children (aged 14 and 11) go to the front desk and CJ tells them NO, you can’t have any additional towels, he just gave them towels; the hotel is booked. My girls return to the room and after calling the desk and telling CJ I need towels he says bring the other towels down. The towels he gave my daughter previously were pool towels and we now needed bath towels. My daughter said CJ told them, DO NOT COME BACK HERE FOR TOWELS, THE HOTEL IS BOOKED AND HE WILL NOT GIVE THEM ANY MORE TOWELS. EVERYONE IS ASKING FOR TOWELS.
I spoke to the next front desk person, who told me the general manager was not there and asked for the corporate office number after I advised him of CJ rude comments to my children. He just looked at me.
My next issue was with the «FREE BREAKFAST». Hot Breakfast (2slices of bacon, eggs, hash browns) require a meal ticket and only 2 tickets are provided per room. If the rooms sleep up to 6 without a roll away bed, why only give 2 complimentary meal tickets and then charge for any additional tickets.
I would be hesitant to stay at this hotel again.

Good hotel rooms. U get 2 rooms for the price u pay with 2 tv sets. Breakfast was good. Made to order eggs, waffles. Oatmeal, cereals, juice, fruits, danish, muffins, sausages, bacon, tea and coffee. A good driving distance to disneyland.

I been here a few times this place use to be a great place when it was the Irvine Suits hotel. There old management was very nice helpful. They had a great staff. But Now the new management suck! DIRTY NASTY Roach infested hotel. A few of the front desk is very rude especially the Filipino girl named Kat. Her service is unprofessional. She is very disrespectful always on her phone ignoring the costumers. There room smell werid. The pool is green with algae sometimes. & at night its just so Loud! The maids are nosey ask for tips. Take them for ever to stop by to clean the rooms or bring towels. I will never come back to this piece of shit hell hole ever. Excuse my language.