Marketplace Dental Group and Orthodontics

Staff is excellent very caring and accommodating. Billing and charging practices are questionable at best. Staff quotes a price prior to verifying information with insurance service always seems to exceed coverage. Had I not checked with my insurance prior to receiving service I would have paid for entire treatment even though my insurance covered treatment. I felt that all services were up sales with the glorious «state of the art» being the hook to sale. Dentist and Staff are extremely friendly and accommodating, and office/​sales staff work like a well oiled machine.

Let me preface this by saying I LOVE Dr Lynn. However, every other dentist I’ve ever seen in his office has been extremely condescending and rude. Additionally, it’s a constant sales pitch accompanied by shaming if you can’t afford it. Needless to say, I will be finding another Dentist.

I normally do not write bad reviews. But I went here for a tooth extraction and it turned into a Oral Surgery for one molar removal. According to them my insurance takes a long time for auths and it would be a few weeks. I was in extreme pain, I asked for better pain meds and all I got was 800 mg ibuprofen, I hate taking pain pills but nerve pain is the worst. I was told a person would call and explain the cost for oral surgery the next day after my appt. No Phone Call. A week later the pain was became even more unbearable, I called to check the status and they had scheduled a oral surgery, I was unaware and I asked for cost and they said to call next week due to the girl being gone. Do not tell someone your going to call and discuss cost and never do it and also tell the patient when the surgery is. I finally couldn’t handle the pain anymore and went to another dentist who took it out immediately and ended up paying privately for it. I think communication is lacking and also they want more money. I have had teeth pulled before I know it doesn’t take oral surgery to do what I needed. Never again will I go here.

Our family loves Marketplace.
Dr. Allred & his ortho team are wonderful. They are personable & willing to accommodate requests. Appointments are easy to make — Andrea, who works in the front desk, is flexible with changing appointments & getting you in whenever you need to be seen immediately.
And as for dental work, I actually went to another dentist in Murrieta & they said I had multiple cavities & needed a root canal — absolute craziness, since I really do brush my teeth & I had absolutely NO PAIN & they wanted me to pay over $ 2000 for the work. I went to Marketplace after for a second opinion & they didn’t find one cavity! Cleaning was thorough & pain-​free {hallelujah}!!

Left after our two kids kept getting cavities even though we took them in every six months for cleaning and we monitor their tooth brushing. Our kids are not allowed to have sugary foods often but it kept happening. We changed to My Kids Dentist in Murrieta and have not had one cavity since. The new dentist had to do two root canals on our 9 year old son because the «tooth cleaning» they did was not good at all.
Then we find out that the orthodontist at Marketplace Dental charged our insurance $ 2100 for an appliance that we have a written contract for $ 975. So they told us $ 975 and then went behind our backs and charged $ 2100, leaving us with only $ 912 to do full braces in our insurance coverage. We were never notified of the increase by Marketplace Dental at all. We have good insurance and they took full advantage of it, now leaving us with a major bill to take care of out of pocket. If they had done what they said they would do, our son’s braces would be almost covered.
These guys are crooks and don’t care about you as a patient or a customer. It is all about the «upsell» and swindling money from insurance. There are many great dentist offices in the area, this is not one of them.

Left this office after constantly getting the high pressure sales pitch every time I came in for a teeth cleaning. Also, after my son got his braces off, they «accidentally» forgot to turn off the auto pay for a couple months. What a surprise. Too bad, Dr Steve was always cool, but this place is purely profit driven. The office looks like a Ferrari, but runs like a Yugo.

I’ve been a long time client here but have recently decided to leave. As the others have mentioned, I feel that this dentist office is nothing but profits over people.
After being pushed to purchase a variety of services on every single visit, I’ve had enough. As one member of the staff said to me after rolling her eyes at the doc, «this is a business and she’s going to try and sell you everything». It’s been years since I came in for a cleaning and not walked out with a $ 500-​$ 1000 bill… Crowns, mouth guards, etc. Though I liked Dr. Scott when he was there, the new Asian lady doc (sorry I don’t know her name) pushes everything on you and will only give you bare minimum of her time if she can tell you’re not willing to spend $$$$.
The front desk staff is nice… But they’re forced to go along with the money drain on their clients.
All businesses have a right to make money… People of Elsinore… Just know that when walking in… That’s the type of service you’re going to get. No compassion. Just how big is your credit limit on your card.

This is the best dental office I have ever been to. After years of hopping from dentist to dentist for many reasons (one including being lied to and told I had a cavity when in fact I did not.) I was referred to Marketplace by my friend. I was seen by Dr. Scott for the past 3 years. I have never been so impressed by a dentist before. He was professional and very courteous. He always explained what he was doing and why. He has recently left to go back to school and I was assigned a new dentist. He has been nice as well. I am happy with the quality of care I receive here.

I stopped coming here with my family late last year. Just too many problems to continue seeing them any longer.
When I first discovered the place, I actually met with Dr. Lynn who was a total stand up guy… fell in love with the place and had my three daughters and wife switch over to this place.
Over time though the place seemed to turn into a facility that continued to push products on us that weren’t necessary, overbooked patients (so your appointment was no longer on time), and had some shady billing issues.
#1 — We discovered we overpaid $ 200-​plus for a service about 6 months after receiving it. We called our insurance company just to be safe and it was verified. I was shocked that they didn’t contact me to try to return my money. I made the phone call and it took about a month (laughing at that), but I the dental office did refund me the money, although they wanted to keep it and just give me a credit for future work.
#2 — I can’t tell you how many times we went in and waited 15 – 20 minutes (sometimes even longer) to be seen. Then even after you get put in chair in one of the back rooms, you wait another 15 – 20 minutes
#3 — One of my daughters had phase one braces done there. Well, guess what??? They didn’t do a good enough job and she needs phase one braces again, but insurance companies have a lifetime amount on braces and now I have to pay out of pocket for them. I was so against her having these at the time, but they were so pressuring about getting them done, I went against my better judgement and caved in.
#4 — I was having this oral surgery pushed on me, but payment plans weren’t working with this dental facility, so I started to look elsewhere. I found a really cool dentist who thoroughly looked over my mouth and says that the surgical procedure they wanted to do on me is not necessary. I was like OMG!!!
#5 — 3^rd party info (from my wife), but when she saw Dr. Lynn within the past year and made a comment to him about having to wait to see a dentist in his office now, he snapped back at her about not wanting to hire just any dentist… he was very selective of who worked in his office. Well that is cool, just don’t overbook… and make sure your dentists and you get to work on time.
Used to be a good dental office, but went totally downhill.

Are very nice, but will rip u off! Never use them. I got a quote from them and they even told me that I could call others dentists and wouldn’t get a better price, so I checked and being a women I checked, which I think I wouldn’t, I saved myself 1400 using a different dentist and I went back and asked for a refund, which I got back. They are pleasing to the eye and sly with words that’s it! Really 1400 they tried to take me for! Crooks!

Marketplace Dental is absolutely wonderful! I was referred by my parents who were referred by their neighbors. Since I don’t have insurance, it had been 7 years since I visited a dentist. My teeth were starting to hurt and I knew I had to go in but was afraid because of all the horror stories I’ve heard from friends about being ripped off with unnecessary procedures. My parents told me they specifically see Dr. Lynn because he is honest about treatment options. The office had a $ 60 new patient exam/​x-​ray/​cleaning deal so I figured I’d start there.
I was afraid that I would need dental work that’d make me broke. Amazingly I didn’t have any cavities (brush and floss, folks!) but my gums weren’t in the best shape. Dr. Lynn was understanding about my financial situation and worked with me to opt for a reasonably priced laser treatment rather than jumping into $ 700+ tooth scaling. The dental hygienist, Tiffany, took it from there and was so amazing. My gums were getting so sensitive that it was getting difficult to eat crunchy foods and now my mouth feels great! Overall everyone that I interacted with from the gals at the front desk to the doctor were super friendly and I had a great experience. I strongly recommend Marketplace Dental and — more specifically — Dr. Lynn.

Had a great experience at marketplace dental. Emma and Patty were fantastic and helped me through the whole process. I would love to use them again.

Very professional staff, have taken good care of my son’s braces.

Had a broken tooth. They fixed it ok and quit pressuring me into a root canal when I refused. Magically, the tooth could be fixed without it. I agreed to a deep cleaning. Which came with a «free» consult with a periodontist. The peri wanted to do several bone grafts a a cost of several thousand to me after insurance paid a small amount. Felt like I was in a car dealership getting the hard sell.

Dr. Scott was excellent. Staff was outstanding! They explained everything clearly and made my choices understood with no pressures. The exam, cleaning, and treatment were done in one day. It was very convenient. Technologically advanced office was outstanding. So happy to find this type of dentist so close to home.

Marketplace dental seems to be one of many of a chain of dental offices that seem to follow the same m. o…tell you you’re a preferred provider on your insurance and then bill you under an actual dentist that IS NOT preferred. I ended up paying a deductible for dental work that would have been free if they had actually scheduled me with the preferred dentist.
Dental care, like health care, shouldn’t be big business, unless you tell your patients this up front.

Dr. Mita adjusted my night guard and gave me great advice on how to relax my sore jaws. She is always very pleasant and asks about my family. She remembers us and really cares, which is an attribute that is hard to find nowadays. The staff are very pleasant and helpful every time we come in. I have never had a complaint or bad thing to say about this dental office. They have converted me from being a scared person that avoided the dentist and made me enjoy coming here and feeling safe and confident about their care. The only drawback I would say is that they are closed weekends. I have never felt pressured into buying anything or getting more services. The recommendations they have given to me have been what the other two dental offices told me previously. The only reason I got the services done here and not earlier, was my fear of dentists and the impending pain has not appeared here. Also, they have terrific financing and payment plan options. I was able to get my one cavity filled and my night guard and make payments.

Pressured me to do purchase many different things for my teeth that weren’t included in my insurance, same dentist also put a cap back on my tooth after coming off and he scraped his tool against my gums twice, making them bleed and the second time hurting way more, never been hurt like that at a dentist. Very irritated with this place, my two visits were awful and im getting my insurance to switch dentists will not ever be returning