Cosmopolitan Hair and Spa

Joy is absolutely amazing! I have been going to her for several years now and love her! She is very friendly, detailed and quite the perfectionist. She takes her time with you and makes sure you have the perfect cut each time. I’ve always had long hair and too scared to cut it short — I would normally get a trim or more layers. This time I came to see Joy, she convinced me to cut it all off. I decided to take the plunge and go for the sleep angle bob she suggested. She told me the cut would complement my face well. To my surprise, she was correct! I couldn’t be happier with my new look! My short hair makes me look and feel younger. I definitely recommend Joy for your hair service needs!

Maria did a great job with waxing and making me feel comfortable. The place is clean and quaint. Definitely going to keep going to her for my waxing needs.

Joy, the owner, is back in town and so is the great expertise and service she provides! She is a master of both color and cutting technique!

This is my first time to write a review on Unilocal,but I felt strongly about sharing my experience. I am new to the area and have been on the search for a new hair stylist. After a very poor color job Saturday morning with a stylist that did not listen to I wanted, I desperately walked into Cosmopolitan on Saturday around 3pm to see if there was any way somebody could fix my color. I knew it was a long shot as they would be closing soon and I was a walk-​in, but the staff was very friendly and understanding towards my situation.
Lynndee was the only available stylist and she was just about to head home for the day when I walked in. I had just explained that I only had the day to get my hair fixed before I flew home to visit family, which is why I was so desperate. Lynndee took a look at my hair and at the photo of what I wanted my hair to look like, and began telling me what her plan was to fix the color. Though I was insistent that she go home as planned, she told me she put herself in my shoes and that she wanted to help!
When I asked her if she had plans she told me not to worry and that she could simply be a little late. Despite this, she did not rush ONE bit. She took her time to give me the exact color I wanted and even gave me a protein treatment for my damaged hair. Nearly two hours later, I insisted that I could dry and style my hair so that she could go home, but she was kind enough to do that as well. The color looks WONDERFUL. I honestly thought there was no hope when I went in, but she was very experienced and knew exactly what to do. I will definitely be back and am so glad I found a stylist I can trust! Thanks, Lynndee :)

Joy did a fantastic job on my hair — she knew exactly what she was doing. I used to cut my hair for years and finally went in to have it done. I’ve been to many other places for the same thing, but she was the best hands down. My girlfriend also came in to get her hair done. She looks gorgeous with it and I’m really happy that Joy was able to get the haircut she wanted.
Thank you Joy, and I promise I won’t cut my own hair again!

This was my first time visiting the salon.
As I didn’t receive a confirmation call, I called the day of to make sure I had the appointment right and was informed by the owner, Joy, that her reception staff was out sick. I said no worries, that I just wanted to confirm the time of 2 pm. The owner wavered, and requested I come at 2:15, but I said I was sorry, but that I needed to keep my time of 2, as I had other evening responsibilities. She said no worries, that she would be ready at 2.
I arrived at 2 and the owner Joy, who was also doing my hair, was very polite and friendly, and told me that she was almost done with her previous client. I sat and waited, noticing that she had already finished but was just «chatting» with the client. I waited, and waited, and waited, while they chatted. At 2:25, I was seated, and Joy began to mix my color. Five minutes later the phone rang. Having no receptionist, Joy answered the phone and went back to mixing my color, only to find out it set up wrong, because she had not mixed it entirely before answering the phone. After several other phone calls, both business and personal, and two more «mix jobs», we started my color. The time read 2:50 pm.
Joy proceeded to give me a beautiful color job and hair cut. The Groupon I purchased also allowed for a deep conditioning, which Joy re-​read several times on my Groupon printout before believing me, telling me at one point during the service, «You know, what I am giving you is worth more than 300 dollars». It’s one thing to itemize the original price on a bill for your customer, it’s another to make them feel guilty for a deal they purchased, that YOU offered, on Groupon.
At 4:15, I was still in the chair, waiting for my deep conditioning treatment to set in (and for the water that Joy had offered me 30 minutes earlier), and so I decided to call my husband and tell him that I would be later than I had originally thought. The other hair stylist overheard me and only a minute later, Joy showed up, telling me, «You know, it is not a short treatment. I can’t just snap my fingers and make it happen.»
That’s when I started to get angry: 1) I did not say anything to you; I simply called my husband to inform him I would be late. 2) I didn’t expect a short treatment, but I certainly didn’t expect to be waiting for FIFTY MINUTES before starting, or wait while you answered a million phone calls (some personal), or sit and watch as you accept dinner salads from other clients who walk in off the street to chat for 10 minutes and describe in detail the recipe to their vinaigrettes, instead of you attending to me.
At 5:30, I walked out of the salon. Now, I will say this. Joy paid great attention to my hair, giving me a fabulous cut and color, very detail-​oriented, fantastic job overall. HOWEVER– when someone waits 50 minutes to even start, waits MANY times when the stylist answers calls on both her personal cell and business phone (if your receptionist is sick, you should hire a back up!), and is insulted by the stylist several times, both by inferring that I «owe her» for the expensive treatment she’s «practically giving to me» and that I shouldn’t expect her to «snap my fingers» and be done with the treatment, IT’S JUST TOO MUCH.
I wish Joy the best of luck with her business. She is a lovely woman and her hair cut was great. But she needs to learn how to cater to the American woman. Although she speaks proudly of her homeland of Greece, we are no longer in Greece, we run on tighter schedules, expect prompt service, and expect to not be insulted when we purchase a deal that YOU offered on Groupon.

I had highlights, hair cut and style yesterday at Cosmopolitan Hair Design in Lake Bluff IL, and WOW my girl friends all thought I looked great! Thank you, so much, I am a fan and will be back.

Joy is an artist, and very good friend! She always has a smile and a welcoming personality! I love all of the girls in the salon, but I absolutely love her cutting skills, I always look great when I leave, and that is really a talent!!! Thanks for all of the great haircuts Joy!