Maui Jim Sunglasses

This company is the greatest! Their product is the best and customer service doesn’t get any better. Fast, efficient and more than fair with repair prices. My husband and I have been Maui Jim users for years and we will stick with them always!

I recently broke one of my lenses and they fixed it for just the $ 10 service/​mailing fee even though I was a few months over the warranty period.
Absolutely excellent customer service.
Pricey but great quality glasses and worth the money.

Yet again, my glasses met doom when they fell off my bald head and landed on the floor, lenses down. Maui Jim replaced the awesome lenses for $ 60, replaced the nose pieces and polished them up! Gotta love them for life! Customer service is excellent! They repaired them in under 10 minutes while I waited. Thanks again, Maui Jim!

They are so nice and helpful! Get your Maui Jim’s fixed in a jiffy.

I’ve been a Maui Jim customer for 30+ years — easily purchasing over a dozen pair. After two years of wear, a pair of VERY expensive prescription Maui Jim lenses deteriorated and so far, Maui Jim has been willing to do nothing to back up their product. Unlike the $ 60 replacement fee for their normal lenses, these come with no long term guarantee. Very disappointing. Hopefully they’ll revisit their position, or Kaenon here I come!

Walked into Maui Jims to buy my wife a pair of sunglasses for Christmas and the girl behind the counter was unfriendly, no smile, a look of irritation on her face. I asked a few questions which I got very short answers which led to more questions which led to more short and unhelpful answers. I couldn’t bring myself to give them any money so I left. Advise is if your going to buy Maui Jims buy them from a store on Front Street that will make you fell better about spending your money.

My first experience with Maui Jim sunglasses happened back in the 90’s, where I actually sold them as part of my former job. And from that experience alone, I can vouch that they’re totally worth the price. I currently have 3 pairs, and have owned a total of about 6.
Their headquarters are right in Lahaina town on Wainee St across from Maria Lanakila Church. Here, they do repairs and sales. You can also purchase them in most sunglass retail stores around the country, and they’re price controlled, so no matter where you buy them from, it’ll be the same price.
The polarized lenses are the main selling point. What they do is remove glare, which results in a totally clear, comfortable viewing environment. The best way to see its magic is to look at the ocean from shore or even while on a boat. You’ll be able to see the different hues of the ocean, reefs, and what ever else is under the water. Really amazing.
I recall that another selling point back in the day was that all their lenses were made of glass and not polycarbonate. The only downfall IMO was the weight. They have since ventured out and perfected the poly’s which are super lightweight, especially in the wire frames.
FRAMES:
They have a number of plastic frames in different colors, rimless and wire styles, the latter being my number one choice because they are so light, just float on your face, and is wearable all day long.
LENS COLORS:
When it comes to the lens type and color, my favorite is the Maui Rose, which gives everything a «rosey» hue, and even makes the world around you look «happier!» For me it does anyway. These work well in any lighting condition.
My second favorite is the HCL, or High Contrast Lenses. To me, these give off a «bronze» color to your surroundings, and is good for overcast days.
The third is a standard grey which is best for bright, sunny days, and provides a neutral shade to everything kind of like regular sunglasses.
They’ve added two new frame colors, Maui HT and Blue Hawaii, but I’ve yet to try them on.
SERVICE:
The HQ staff are great. I went in once or twice just to look around and received professional service. I have never sent in my glasses for repair as I take really good care of my things, so I can’t comment on repair work.
OVERALL:
Quality craftsmanship, durable, totally worth the entry fee.

After luau accident in Lahaina (if you have to scratch your Maui Jims this the place to do it) I found the home store and not only got my lenses replaced (at cost), but a whole new frame and new case. Great service. Bite me Ray Ban. Maui Jim is the best (quality and service)

Quality sunglasses with a lifetime warranty? Why wouldn’t you buy a pair of sunglasses here? True, they’re expensive, but they’re more of an investment than anything. My boyfriend has worn these sunglasses for years, and now I have my very own pair of Hang 10s. They’re a little heavy, but the heft will help me remember I’m wearing them even when they’re just on top of my head. Hopefully I’ll keep them in excellent shape for years. If not, I’ll get new lenses or have them repaired when we return to Maui.

These guys are rock stars. Brought two pairs of shades in one half chewed up by my pup and the fixed both pairs for nothing not a penny. I was ready to pay at least something for the pair my dog ate nope not a dime. Big thanks to Maui Jims for being the best. The ladies up front were kind and professional very nice welcome when we walked in. Not sure what all the other people are talking about but mine was a positive one.

I have purchased two pairs of Maui Jim Bayfront sunglasses. I only had the first pair for a couple of months before they took a swan dive into the lake so I had not had enough time to determine how they would perform.
I have now had the second pair for about 17 months. During this time I have taken them to an optical shop at least four times to have one or the other lense put back in the frame. This morning the lense has come out of the frame again. So I will be off to the optical store for the fifth time to get them put back together.
Along with the lenses not staying in the frame this model also has an issue with the tip of the bow rubbing on a lense and leaving a mark. I was instructed to fold the bows the opposite way to avoid this problem. So far all I have accomplished is making a mark on the other lense.
I am very careful with my sunglasses. I always keep them in the bag in the hard case when not in use. You would expect that a $ 600.00+ pair of prescription sunglasses could go more than a few months at a time before they need to go in for repair.
Maybe their other styles perform better but I would not recommend Bayfront. Disappointed is putting it mildly.

Product is great — place is crap! If your going to Lahaina for a pilgrimage to the birthplace of these great products… save your gas. I have been a fan of Maui Jims sunglasses for some time and own a few pair. I happened to be at a conference in Maui and thought it would be cool to buy a pair in Maui! I was wrong… it is a small, nondescript building with no parking and a shoddy small display of their product. I’ve seen better displays of their sunglasses in Columbus, Ohio! The receptionist/​sales people seemed to have other things on her mind than helping us poor devoted fans. No bumper stickers, t-​shirts, discounts, or anything besides my receipt to show I had even been there! I drove two hours just to see this place! I would have had better service and saved money ordering on line! The Corporate headquarters moved to Illinois 11 years ago and they seemed to have forgotten their roots and their fan base.
When Maui is in the name of your product you would think they would make a better effort on their original home turf and what many fans would consider Mecca!

This is my first pair of Maui Jims. I bought Maui Jim sunglasses because I heard of their high quality. I wore my glasses everywhere. On my vacation touring the national parks my glasses were «severely» damaged and unwearable. I followed the instructions on the Maui Jim website for sending in my glasses for repairs and a short time later I received the glasses back in «brand new» condition. I highly recommend Maui Jim the quality of their sunglasses, great customer service and repair.

I have loved Maui Jims since the 90’s, but lost the original sunglasses bought in Lahaina decades ago. I was in the market for a new pair, and bought a pair 2 years ago and have renewed my love of them. Great style, LOVE the Maui Rose lenses (I’m an avid golfer and play tee to green with them on) and their service is superb.
I had just gotten my glasses back from repair recently, and accidentally stepped on them 2 weeks later destroying the frame. I sent them in, and a week and a half later had them back, good as new, and to my surprise– at NO CHARGE! I’m not saying this is (or should be) their standard practice, but Dustin Swan’s decision in the service department to make my day, and my satisfaction with them that much of a priority has definitely made me a loyal Maui Jim wearer for life.
My highest praise to Dustin, and everyone at Maui Jim for such a high regard for their customers.

I love Maui Jim’s products, but their in store service was definitely not the greatest. I stood inside staring at the myriad of options and could have definitely used some help with model and pricing information, but out of all of the people in the store, the two women working only gravitated between two groups, both of which were the only tourists in the store. I don’t want to make assumptions but perhaps they think that tourists have deeper pockets and more to offer? I’m not sure, but I would hope that they would care about local people as well and at least offer a kama’aina discount. What I do know is that I walked in that day as a willing and paying customer, and walked out with a pair of sunglasses without $ 300 and unsatisfied.

There is a reason that there are so many 5 star reviews for MJ. Superb quality and comfort, and backed up with great service. We visit here whenever we make it to Maui; it’s the place all MJ fans must make a pilgrimage to.
I will confess that I have not bought a new pair in several years. When there is a problem I simply ship them in for repair, and for $ 60 get both lenses replaced. Last week I sent in four pairs of glasses; three sets for my wife and one for me. Within that week they were back and as brand new. They even replaced one pair of my wife’s with a new pair of a similar model since they were unable to repair that particular set. And they ship them back with a new case, no charge!
They have earned my loyalty time and time again. Mahalo.

I LOVE MY MAUI JIM’S! Worth every penny and the best sunglasses I own. I recently went to the shop in Maui to have my lenses replaced. I was expecting to pay for this service, but they did it for free. The lady said the coating was coming off due to a defect and they would replace my 3 year old lenses for no cost! Great service and a great product. Thanks Maui Jim!

Brought in DOA sunglasses, walked out with a replacement pair, brand new, at a great repair price. Definitely phenomenal customer service!!!

I love their sunglasses but it is their repair service that is awesome. I typically do not spend money on sunglasses because I always break them. I finally splurged and bought a pair of MJS about two years ago. Did I mention I am very hard on sunglasses!?! I have broken them three times. I mean really broke them good. This time snapped them completely in half!
I sent them to the company with a $ 10 check, get them back repaired in less then 8 days. Twice I could not even find my receipt but they did the work, replaced the nose pads and sent me a free case.
Nice to find a company with actual good customer service.

Six Stars…
Maui Jim has been my Sunglasses of choice since the early 80’s.
Just recently we stopped by the Corp Store in Lahaina for some repairs.
To say we had a great experience is an understatement.
The service was beyond expectations and our repairs were done in 15 mins.
Did I mention that they repaired my wife’s sunglasses under warranty.
Great experience…