Mail Services Plus

Great customer service! The staff here helped me get my authorization notarized in the last 30 minutes the notary was available and helped me fax my form in time before Christmas holiday. Thank you SO MUCH!

I cannot express how happy I am with MSP. I moved to California from Maui after 27 years… I had to ship personal belongings from a storage unit in Honokowai. I had gotten quotes from $ 1900-​$ 5007 to ship. I decided to go to
Maui myself and ship my stuff. I called Mail Services Plus and spoke to Susan who told me about a method of shipment available to me for large shipments to same address… But I needed to speak to Ovick, the owner. He provided me with a quote, some boxes, packing peanuts and offered to pick my boxes up free of charge. He made 3 boxes for me and packed some delicate item I hadn’t packed myself. The care taken on the boxes he made was unbelievable. There was an antique sewing cabinet, a huge painting framed in Koa measuring 4 ft x3 feet… He wrapped it so well it took me an hour to open it! Nothing was harmed… It was perfect! My stuff arrived in California in 3 days… it left Maui on Wednesday and was delivered on Friday to Ventura CA. My previous quotes were 3 – 6 weeks for delivery. Every step was painless, efficient and filled with Aloha! Mahalo Nui Loa Ovick … I cannot thank you nor recommend you enough

Would give it «more» than five stars.
Recently sold our condo in Maui. Have a beautiful set of Hawaiian dishes that is no longer
made. I needed to ship this set of dishes along with another set of glass dishes and a large
set of glassware/​stemware home to the mainland. Ovic was WONDERFUL in packing our
belongings. When the three large, heavy boxes arrived I held my breathe as I unpacked.
The packing job was so impressive. The inside of the large boxes were all well padded and
then my items were further protected in smaller boxes placed into the large ones. Such care was taken of my items. The Hawaiian dishes that are irreplaceable will now enjoy a new life
on the mainland. I highly recommend Mail Services Plus, especially for delicate objects.

This place stinks! They overcharge for everything. I had an older lady help me, I think her name was Susan. She was very cranky. I needed to drop off a return for UPS. The postage was already paid for. She told me that would be $ 6.00. She said tat is what UPS charges or pick ups. I couldn’t believe it! So, I drove over to the Post Office in Lahaina, and told them what they said. They told me that was ridiculous, and advised me to never go there again. So, I am taking their advise. This place is a rip off!

Was in Maui recently for daughter’s wedding. Had a couple of shipments to make. The first I used the UPS Store in Lahaina as I wanted what I thought to be improved service — I sure paid for it, way too much but some things have to be done. I came up with a second shipment and fortunately for me the UPS Stores was not open (Sunday). Closer to where I was staying, and open on Sunday was Mail Services Plus. I dropped my items off and providing my credit card number, I told them I was not in a hurry. A couple of days later, I called the owner, Ovik, we spoke of the items requiring more care, and I entrusted him to take care of me. I was not disappointed, the shipment arrived, I could tell a lot of care went into the packaging — nothing was damaged in any way. I was so pleased I called Ovik again and expressed my gratitude. He did a wonderful job at a reasonable price.

Very impressive customer service and new staff able to get my 2 boxes of delicate Hawaiian souvenirs back to the mainland. Susan helped us get our boxes shipped out and back to the states almost at the same time as we got home. Everything was done prompt at the store and all of our items came home safely.
One bit of advice, make sure you get the extra wrap inside your boxes to protect them. Mahalo for a job well done.

When looking for a place to ship FEDEX I didn’t want to drive all the way to Kahului to ship christmas presents and some items I gathered along the way on our trip. First off I understand the holidays are busy time of year but having one person running the store while people stand in line for a long time is just crazy.
Anyways I asked Susan to ship a package 2 DAY to Florida. What happened? I pull up the tracking number as the recipient said they didn’t receive it within the 2 days she told me. Pulled it up it was still in Honolulu and not scheduled to be delivered till ¹²⁄₂₆. Unacceptable but what can I do? I called and they attempted to get Fedex to deliver faster but they can’t and Fedex is deliverying it after Christmas. The person receiving the box won’t be back till the 26^th and the box was slated to get there before they left for the holiday on Friday. So I don’t know why I paid for 2 Day Fedex delivery to get a week delivery. I could have flown it home with me and drove it to the recipient faster.
Really poor company in that they charge 2 DAY prices and yet send it were it won’t arrive till a week later.

DO NOT USE THIS PLACE FOR SHIPPING OUT ANYTHING FRAGILE. They are a small mom and pop shop that does not have the proper packaging materials. I recently shipped out a bunch of pictures/​vases. I insured the items and to my surprise I got nothing back.
The vase and the picture that was shattered in a million pieces were not packed properly. It was barely covered with bubble wrap. Terrible job.
They are horrible at follow-​up. You have to chase them to find out what is going on with fedex. After fed ex denied my claim because I did not have any receipts, I asked, «Then why do you even ask if we want to insure our items?» Jenny — who works for them, stated, «Yes, there is no sense in insuring the items». H E L L O… then why the hell do you ask us to insure our items!!! You are a rip off.
Go to a reputable UPS or Fedex store. Stay away from this one, as you have no recourse, when anything breaks. This place is good for mailing envelopes and purchasing stamps. That’s it. STAY AWAY if you are mailing anything that can break. They are POOR.