Chase’n Rainbows

Chase n Rainbows has the best condo selection and exceptional customer service. I have worked with Linda as a repeat customer. She finds the best condo available in my budget. Is so friendly and great with follow up. We just love the Valley Isle unit 809. It was perfect. Thank you Linda and Chase n Rainbows.

This company is really a class act. As we arrived in our room their was no shampoo, no body wash, no laundry detergent, and a broken blow dryer. Although the room was clean, but we had to pay for a lot of the missing necessary items. After we confronted them they wouldn’t even bother accommodating us with any of our needs and told us they can bring it to us by the next day, which was actually the day of our checkout. I usually never leave reviews and not bad ones for that matter, but the staff was very rude and insulting.
Save yourself the the headache of booking through third party independent companies, because if anything ever goes wrong the hotel/​resort themselves can make sure to accommodate all your needs.

These folks were really helpful in finding the condo that we wanted. Easy to work with and great with their communication with us. Condo was just as they said it would be. I would book with them again. We stayed at Sands of Kahana #292… 3 bedroom open front condo… loved it! Their link to auto rental saved us $ 150.

Aloha, we booked a one bedroom condo at Honua Kai (Maui) through Chase ‘N Rainbows. Linda stated she had to contact the owner of the condo to make sure three people would be okay. It was my wife, 1 year old daughter and me. She stated the owner had a strict policy of two people only. I said, no problem, contact the owner and see if it’s okay. She calls back and states it’s approved and that I could book the property. They took my deposit and I had confirmation of our booking. Therefore, I booked our flights. Three hours later… I get a call back from the manager telling me the owner is now withdrawing his approval??? Obviously, I’m pretty heated since I booked our flights. In any case, she says there is nothing she could do, period. I incurred a flight cancellation fee and they would not reimburse me. They did return my deposit. I understand things happen and it is what is. In any case, the thing that turned me off aside from all that is that they tried to sell me in renting some of their other properties. Classic, «bait and switch». The nerve… why would I deal with you guys after all that? On a lighter note, Honua Kai is where we always stay and that place is great! Aloha!

Although my initial interaction went smooth, when we arrived at Honua Kai it is painfully obvious that the staff sees you in a different light when you book through Chasen’ Rainbows. The washing machine in our unit didn’t work and I was told to pretty much head to the nearest laundromat and Chasen’ Rainbows offered us $ 20 in quarters to take care of our dirty laundry.
NICE, hey that’s the aloha spirit! What about the fact that we paid almost $ 700 a night for the room we rented?
Save your money… book using VRBO!!!

I rented a condo through Chase N Rainbows this last week. The booking process was easy, and communication via email was good. We called to complain about the AC unit because after a couple of nights, we were sick of sleeping without the covers in our undies, sweating it out in the high 70s. To their credit, Chase N Rainbows sent out an AC guy right away. The AC guy said the unit was functioning fine, but the AC was based on a «chill water» line which limited how cool the unit could make the air. When I called to complain that the AC still wasn’t working, their response was to throw their hands up in the air and say they did their due diligence by sending out an AC guy. I asked if they could send another AC company out, they said no. I asked if they could send out the same company to check their work, they said no. I asked if we could get fans, they said no. They never even offered to send one of their office staff to check on the unit. In the end, they said, «I would probably just deal with it if I were you. No condo is perfect.» That is a direct quote. I will never book with Chase N Rainbows again.

I booked our Maui condo rental and some tours/​shows w/​Chasen Rainbows and thought their service was excellent. Very friendly, prompt and professional. There pre-​departure instructions and information was thorough and timely. They saved us a lot of money on booking the activities and were ready to help us with the smallest questions even while on our trip. The unit we rented was clean and I can highly recommend that as well (Aston Maui Kaanapali Villas Unit E 208 (studio)). They have a great selection of properties at very good prices.

We rented a condo (family of four) through Linda at Chase’n Rainbows at the Kaanapali Royal (P202) and were thrilled by the unit and location. It’s right on the Golf Course and only a short ¼ walk to the beach at Whaler’s Village. Linda was very patient in looking for locations that would fit our family, we wanted a spacious unit with a king and two twins and a 2 bedroom, 2 bath. This place was almost 1800 SQ Feet, 3 TV’s, Beach Toys and Chairs, AC, Granite Kitchen, very nice an well decorated. We had such a great time there and it was so relaxing and quite in the gated community. $ 200 per nite, this is fantastic. Linda knows these units very well, call and ask for her directly, she will walk you through several units in your price range. We will never stay at the hotel in Maui again, Condo’s, Town Homes and Houses are the way to go.

Rented our condo (valley isle –507). The property was as advertised, ocean front view, nice beach, clean condo, quiet neighbors
They promptly answered an email from me when I realized I had miss filed my re kept and sent me a new one.
Otherwise invisible– that’s what you want from a property management company!