Bubba Gump Shrimp Co.

Love the out going and friendly waitresses and waiters. The scenery during dinner or lunch is the icing on the cake! You can’t go wrong here especially with the beach and sun set :) oh and the food is good as well!

Sooo disappointed… Usually go to the SF or Monterey Bubba and love the food and ambiance. But, this was a really bad experience. The fool was not well prepared and the service was not great either… too bad.

Fun theme, but EWWWWWWW!!! You’re in Hawaii eat more local! So many great choices, but the food at Bubba’s is just gross.

Decent food, good service. Caesar salad is not worth the price. Had the shrimp heaven, not a huge portion but fair. This is like a red robin but for shrimp. Fun place to visit every now and again.

It started to pour rain this afternoon and all the couples on the open roof seating got drenched along with all their food. Bubba Gumps sat them in a new area and replaced all their food… That’s service!!!

Jumbilia was so good and our server/​bartender Sarah was an absolute sweetheart.
Location is awesome.

We went for the «gump» experience. Our waitress’s English was not great, we got no gump trivia at all. When she finally came back to ask how our food was, we were finished BTW, we told her that there weren’t any nuts on the salad as per the menu, she gave us a sad face and then the bill. I guess we were not having dessert. Thats ok, we got great gelato down the street. There seemed to be many young women from other countries working that night. Food was just OK.

It took us forever to get the food. And the taste was just okay. If it’s not because of the wonderful location, I don’t think it’s worth to be a heat place.

Ordered 4 kinds of fried shrimp and strawberry Mango chiller. 3 dipping sauces wth French fries.
The shrimp where good. Loved the drink. Thanks
Nice atmosphere, on the water soft music and the sound of the surf. The service was good.

Our family went there four out of eight nights while on our vacation. Yes, a little overboard.
Their staff was kind and friendly all four times. The manager made sure when our order didn’t come out as planned on our final visit, that we were taken care of!
Thanks Bubba Gump team.

The location of this Bubba’s is just ideal. On the main street right on the waterfront. I’ve been to other Bubba Gump’s and really enjoy them so when we saw this one we had to stop. We had a great table and could see the beautiful water and watch the sunset which was gorgeous. needless to say we ordered shrimp, the Baja Shrimp Tacos. They were delicious. The service was very good and the views were unbeatable. if you want a great place to watch the sunset and have a good meal this is the place.

I’ll keep it short, it’s just like any other bubba gump restaurant.
However, what made this specific location so great is that it’s right by the beautiful beach of Lahaina.
The people that worked there are so in character and almost seem like they’re in the Forrest Gump movie. The service was great and the food is always on point.

So the movie came out in 1994 and other then feeling my age, T_​T, I’m stuffed with delicious tasty shrimp. We had the run across America sampler, the shrimp New Orleans, and the stuffed shrimp. Yes I went overboard because it’s my first time to bubba gumps, don’t judge me! Every thing tasted amazing and I’m so stuff I can’t really write a review.
I will say this, the server Calvin was great. One of the most laid back servers I’ve ever had. Two thumbs up to Calvin for the great service.
^_​^

Great service. Clean environment. Out sever, Joe, was polite, helpful and knowledgeable. Six of us are a variety of dishes and we could not finish any of them (serving size is ample) however a little in the pricey side. But that Maui for you.

I experienced horrible service from the greeters, the manager, and the kitchen staff last night– plus three other times at the Lahaina Maui Hawaii Bubba Gump.
I work nearby their restaurants and usually my shift ends at 10:00pm, so seeing as Bubba Gump says their kitchen doesn’t close until 10:30pm I always found it as a nice place to relax and unwind from the long day I’ve had at work to get drinks and dinner. However, recently (in a span of over 3 months or so things with their greeting service and kitchen staff have definitely changed for the worse). Whenever my partner and I would come into the restaurant and ask for a table they always seemed to turn us away or very reluctantly and rudely files us in to a server like they would rather have turned us away because they didn’t want another customer in their restaurant. This pisses me off because I usually make it a point to close the store that I work in on time at 10:00pm-10:10pm to make it in time so that I know I have enough time to get served, have my meal cooked, and eat before the kitchen to closes at the supposed 10:30 mark and before the doors close at 11:30 when drinks stop being served and they close their restaurant for the night.
Yes I do understand that everyone does like leaving early and loves to put things away for closing, however if a restaurant claims to close a kitchen at a marked time I would think they’d need to keep it open until it’s that time and follow and abide by those regulations.
I had many encounters with them being very wishy-​washy when I asked for a table when I would come in. Stating that (it’s almost closing time and they weren’t sure if they could seat us or not, but if we wanted to come in it would be okay… they guess…) This type of service is horrible. I don’t want a table after they claim to be closing, but they could seat us (if we wanted to eat) that kind of service leave a bitter taste in your mouth. Once that happens no matter how nice they seem afterwards it all seems fake and can’t be fixed.
One time when we did get seated around 10:10pm or so and I had order my food it came to me cold as ice. I don’t know how this could have happened because I ordered their Classic Dixie Style Baby Back Ribs so I’d thought they make it fresh like they normally do, however it came to me cold as ice with just BBQ slapped on it like they rushed the plate. It literally felt like a slap in the face by their kitchen staff. I got the impression like they didn’t even care to make my meal fresh or even microwave it before serving it to me… Just disgusting!
It seemed to me that at that night they just wanted to close and be done with their customers.
A horrible way to treat your customers!
We’ve talked to the manager every time after the second time that this had happened to us thinking that things would change and that maybe it was just a simple misunderstanding the first few times. Literally we’ve gave them the benefit of the doubt because we’ve had experienced better service from them. She’d always give the same excuse though, that the greeters and the kitchen staff knew when they closed the kitchen and that they were still open to serve dinner before 10:30, however after 4 or so time of having that bad service right at the door it became a classic case of the boy who cried wolf.
The reason why I’m so enraged with the service they give at night is because my partner and I do love their food and the atmosphere, so much so that we became card members of their restaurant, they never use to give problems with seating us before, and when we do come at earlier times they’ve always been so nice and gave legendary friendly service.
In my opinion the staff at Bubba Gumps has gotten lazy and downright sloppy!
If they feel like it’s okay to turn potential customers down just because they don’t want to put up with cooking another plate or serving another customer, I’d say why are the staff even involved with the food industry in the first place. The staff should know what their getting themselves into when it comes to huge popular chain restaurants like that. I’d really expect more out of a chain restaurant with that type of caliber.
The worse part of it is the manager took down our phone number in order to supposedly have this corporate offices call us about our horrible experience with them. It’s been almost a week now and we still haven’t gotten a call.
To anyone thinking about eating at Bubba Gump I warn you to never step your foot into their establishment! EVER! You will be greeted with horrible service right at the front door and you’ll leave with just a bad experience under your belts. Save yourself a trip and dine somewhere else who will treat you with the respect and give you the service you deserve as a customer coming into their restaurant.
Giving this restaurant one star is not even worth it.
Step up your service, greeters, management, and kitchen staff Bubba Gump because you may be losing a lot of customers because of it.

We stopped here late one night for dinner after our arrival from airport.
Open til midnight and had not only an awesome server, but an amazing meal and drinks.

I like Bubba Gump Shrimp Co. but I love the location in Lahina. The place can get slammed and the only complaint I’ve ever had about the place is sometimes the peel’em and eat’em shimp is a tad slimy. Other than that… no issues whatsoever. We usually go to Maui 2 – 3 times a year and always make a point of eating here and at Betty’s. (Not sure what has happened to the food at Betty’s lately but that’s another story.) A couple of days ago we walked in and were immediately recognized by our cute red-​headed server who’s name escapes me… but I think Robbie took over and then Raymond wrapped things up. I had misunderstood how much a side salad would cost and when I questioned it Raymond immediately bumped the cost down to $ 2.99 which is what I mistakenly thought it was. I told him that was unnecessary but he insisted because I had misunderstood. Totally my fault yet they bent over backwards to make our evening as enjoyable as all others there had been in the past. Bubba Gump in Lahaina is fantastic and a good time is always had by all of us. Situated right on the water… the best chain restaurant on the island.

So I’ve made it a habit of trying different Bubba Gump Shrimp Factories in different parts of the United States. Long Beach, CA, Manhattan, NY, Maui, Hawaii. What can I say. I loved the Forrest Gump movie! The major difference with this one is they are extra friendly. We were seated really quick and it was a Friday night! It’s located in downtown Kaanapali.
We literally had an ocean view seat. It was so awesome. The only reason I didn’t give it 5 stars is because there was a hole in the ground just large enough for the leg of my Wife’s chair to fall though. Her chair almost fell over. Apparently the waitress didn’t know about it, but the management did. They said it was going to be fixed next week. I think maybe you shouldn’t sit people there if there’s a chance the chair was going to fall through it. Also I really hated be fact that a waiter asked me, «Would you like some garlic bread to start with?» I said, «sure». We thought the garlic bread was complementary. You know… Like some restaurants give you free bread before your meal. We didn’t realize there was a charge for it until the end of the night when we got our bill. When our regular waitress came back around, I told her I think they should tell customers that this is actually an appetizer before getting charged $ 5.95. I wouldn’t have ordered it if I didn’t think it was free.
Other than those two issues everything was great. The meal was fantastic.

It’s too bad incredible ambiance and service doesn’t equate to good food.
Their mantra could be, «More money and less flavor.» But if you’re a visual person, you’ll be unlikely to even notice what you’re putting into your mouth, so it’s all good.
So. Much. Visual. Stimulation.
(P.S. Go just before sunset for a spectacular experience)

I would give the service and view 5 stars here. Though many people look to the reviews for food quality, and in that aspect this restaurant was lacking. We ordered the Cajun shrimp expecting it to look like the pictures– definitely not the case. The shrimp was a bit slimy and the seasoning was very bland. For 13 dollars, we were very disappointed. My boyfriend got the burger and could hardly finish it. And usually burgers are a sure bet. I got the broiled fish sandwich, which was actually pretty good. We ordered a margarita and a lemonade and both were over priced and the margarita was nothing special. Overall, don’t be fooled by the low prices compared to nearby restaurants. You will end up spending just as much money and leave feeling… Blah.
However, we did see a turtle right from our seats! And it seemed like a fun place for kids.

Da um 16 Uhr keines der anderen Restaurants in Lahaina ein Mittagsangebot hatte gingen wir zu Bubba Gump Shrimps.
Nach einiger Wartezeit wurden wir zu unserem Tisch gebracht. Draußen war schlechtes Wetter und es tropfte auf meinen Platz. Schnell bekamen wir einen anderen Tisch.
Wir bestellen Garlic Bread als Vorspeise und zum Hauptgang das «Accidental Fish and Shrimp» und das Jambalaya.
Nachdem wir lange Zeit mit unseren Getränken sitzen gelassen wurden bemerkte die Kellnerin, dass unsere Vorspeise fehlt. So bekamen wir sie fast zeitgleich mit den Hauptgerichten.
Die Accidental Fish and Shrimps waren angebrannt und schmecken eher nach Bratpfanne, als nach Fisch. Der dazu servierte Reis war trocken.
Das Jambalaya war gut. Hier nichts zu beanstanden.
Trotz des langsamen Services und verbrannten Essens wurde uns eine Rechnung von ca 50 Dollar vorgelegt.

Reinste Touristenfalle.
Ein Service unter aller Sau, der uns den ganzen Abend versaut hat!

Kultig. Nicht nur für Forrest Gump Movie Fans. Magaritas sind ein Must.