Rene’s Custom Upholstery

Rene’s (owned by Jose) does not know what customer service is. The quality and customer service has gone to the point that I pulled our last job and would rather pay double to another shop that can do things right. Jose will do a job the wrong way without advising the customer it is not going to work with the sole idea that he can be paid again to repair it. His logic of «the customer is always right» does not make up for his experience that the customer does not have. So when fabric that is selected and purchased by Jose for a job and when the job is complete and looks like a blind man did it, using the line «you picked the fabric out and it was too think to work with» is the wrong thing to say. How about when selecting the fabric in the first place. Or when the foam stuffing is so thick that you feel like you are leaning out if a chair, well then an ethical person might have advised the customer on that first. After being a customer and referring people for years, I sadly say that I am posting my FIRST NEGATIVE Unilocal and will never do business with this shop or Jose again. He has got his last $ 700 out of me.