Orange County Mattress

I bought a «Capistrano» pillow top less than 1 ½ years ago because this company had a high rating on Unilocal.The mattress is already so broken down that it causes back aches and stiff necks. No one in our house will sleep on it.
When I called about the warranty (good for 20 years — right??) they, of course accused us of not having the proper foundation even though we have a slotted bed as called for. Not worth the fight to have it replaced because we’ll just get another lousy mattress.
Mattress was no good and their warranty is no good. Don’t shop here.

I went into the store in Laguna Hills and purchased a mattress/​box springs/​frame. It was delivered last Friday. There is a problem; when a person sits on the end of the bed, lengthwise, the mattress completely lifts up from the frame! I called the Laguna Hills store where I bought the set. The phone just rang… and rang. and rang​.no option to leave a voice mail. A salesperson who said his name was Jason called me and was completely distracted and kept interrupting me. First, he wanted to set up a time to deliver the bed… uh…I already told you the bed was delivered last Friday… he then referred me to the «Customer Service» number, which I had went to after he had not answered the phone at the Laguna Hills store. When I told him I had already sent the inquiry, he said, «We are a small family business. you need to CALL them and we will take care of you.» Uh… Jason…I DID call you, your store. and just got a ringing phone and no one answered or even gave an option to leave a voice mail. This is good service from a «family run business»?! *After reply posted on Unilocal,I called the number he left and was told, «I believe he is on another call»

David was super helpful in finding a good mattress for me since my old one was ready to kill me and my poor back. He had tons of information about each mattress and gave me a ton of options. He seemed to know what he was talking about and he wasn’t one of those people who just tries to sell you something, anything, to make a sale.
He also gave me a number of pillow options when I told him my neck’s been feeling horrible lately also! When they didn’t have the pillows he talked about, he told me of a number of other products I can find elsewhere that’ll ease my pain. Thanks, David! I will sleep better thanks to you!
I did think the price was a bit high compared to some of the other places I went to, hence the missing star. I’d still go back, though!

Excellent service and great selection. Can-​do approach to business. Visited the Lake Forest store and received great help from Matt.

David helped us + was never once aggressive, just informative and didn’t stand by constantly «on guard» like some salespeople we’ve met. It made for a freer, pleasant experience.
Selection for mattresses closer to $ 1000 or a little below was not as good as Sears’ seasonal mattress sale, but we were able to buy a great queen mattress from their closeout sale w. comparable pricing.
Delivery was painless. Two friendly guys set up the mattress, reminded us where the warranty was attached, and the entire process took 10min.

Came here needing a mattress after moving in. Martin was extremely helpful, friendly and made me feel confident in my choice. He worked with me to get the best mattress I could for the best price and they had same day delivery so I get to sleep in a real bed tonight.

Just had a phenomenal experience at this store with sales associate David. Super friendly and really listened to what we were looking for, then gave us a great deal. The store had a wide variety of beds and all seemed very clean for a mattress store that gets a lot of customers. Can’t wait to sleep on our new mattress tonight — yay for free same-​day delivery! On a Sunday of a holiday weekend no less! :)

If you need a mattress, come here and ask for Alex. You just don’t realize you need to replace an old mattress until you actually try a new one. My wife and I stopped in OC Mattress on a Sunday afternoon and were warmly and immediately greeted by Alex, who was the lone sales consultant in the floor that day.
We told her we were looking to replace our old mattress with something more firm and Alex guided us through a variety of options while asking us expert questions about our sleep habits and preferences so that she could make a few solid recommendations.
Alex was super patient as we laid on mattress after mattress, multi-​tasking and helping up to 4 other customers at the same time, checking back with us periodically.
After making our final selection, we were pleasantly surprised that they offered SAME DAY DELIVERY for free and also would take our 9 year old mattress away.
As far as prices go, I’d say if you want bargain basement, take your chances online but when it comes to the bed you’re going to sleep in for the next however many years, I recommend you give Alex a call and have some peace of mind, great friendly service, at a very competitive price. We’ve had the new mattress for about a month and love it. Great recommendation from Alex! Zero regrets.

I have to say that I thought the good ol days of going the extra mile with service was gone. I was wrong OC Mattress delivers in service, and quality products. I just purchase a great new Mattress and was satisfied in every area. The passed the Q.Q.S (QUANTITY, QUALITY & SERVICE) test with flying colors. Make sure to ask for DIETER. He’s a no pressure guy with high integrity. If he can’t get you the best deal, he’ll tell you right up front…

I stopped in the Mission Viejo location last week looking for a mattress… and the sales woman there suggested I try calling the Lake Forest or Irvine locations, for a 10″ Visco mattress.
I called Laguna Hills, and Alex answered. She offered to call around and see if she could find one for me, since she didnt have one on her floor. She called me back a few minutes later letting me know Huntington Beach had one, and that she was supposed to be getting one and she would call me back and let me know if she got it.
I live in South OC, so I didnt really want to drive to HB… but I dont think Laguna Hills ever ended up getting it in, so I ended up driving up there this weekend and purchasing a different mattress…
I really appreciated Alex helping me and offering to call around for me!

Alex was the most amazing showroom saleswoman of all time.
1. She greeted us immediately after walking through the door.
2. She answered all of our questions.
3. She gave us a detailed tour.
4. She was polite and attentive.
5 stars, awesome experience, great prices, next day delivery!

We purchased a mattress and box spring today at this store. Salesman Tom chow and his assistant lance I believe we’re very helpful and total professionals.
We would recommend this store to anyone needing bedding advice and service.

My husband and I went to Orange County Mattress on Saturday late afternoon. We met with David who was extremely knowledgeable. We explained that we are moving up from a Queen to a King mattress and haven’t been happy with our current mattress. David really understood our issues and was quick to point us to a few models that would be a better fit for us. Not only did we pick out a mattress that day, but we also had it delivered that evening. David definitely exceeded our expectations!

Was there 12 – 21. Jason our sales guy was knowledgeable and friendly. Not pushy.
So why three stars? Well they were supposed to deliver the mattress the following day. Got a call and was told there was a computer Glitch. They did not have our mattress in stock. I was offered a loaner. I was told it would be delivered the following week. Well today’s the 2^nd and I haven’t heard from anyone. Otherwise a 4 star is in order.

Chad did a great job helping me find the right mattress for my daughter. I was at the store at 3 pm and got the mattress delivered by 5:30 pm :)

My wife and I went in looking for a mattress we were greeted by David Soberano. He was very knowledgable with the different types of mattresses. David is a great sales person. He didn’t make us feel pressured to buy at all. After laying on practically every mattress in the store we finally found the perfect one. We were able to get next day delivery. The two delivery men were on time and even called to give me a 30 minute warning to them being at my home. I recommend this company and location specifically to anyone. Their prices are great for the quality mattresses.

I was not looking forward to purchasing a new mattress after experiencing the first few sales reps at other mattress stores, however after arriving at this Orange County Mattress I felt at ease. The associate and manager were quite helpful and did not pressure me at all. They were able to easily accommodate me with a great mattress that suited my price range.
The buying process was so simple and easy and the members were quite honest. They did not try to do a «bait and switch» and they tried to throw as many things in, like delivery and bedframe, as they could. The price they quoted was the price I got and delivery was simple, easy, and efficient.
After about three weeks of sleeping on the bed I can say that they were able to find me a bed that fit my needs and sleeping patterns quite effectively. It is the right level of firmness and has lead to many nights of blissful sleep.
I know I personally will not need to buy a mattress anytime soon but I would really recommend anyone to go to these guys!

Thank you, thank you, THANK YOU to my fellow Unilocalers for your reviews which helped sway me away from stores like Sit & Sleep and Ortho Mattress and their big 4^th of July sales yesterday!!!
I literally had both store ads in hand while checking Unilocal and and I decided to not even drive to Ortho (which is really close to our home.)
First we went to Sit & Sleep (also right by home) for a baseline comparison. We had a really nice sales guy, but of course he steered us over to the super expensive, top of the line mattresses so that when we cried sticker shock, the other mattresses in comparison were not nearly as comfortable. We decided to think about it and head over to OC Mattress (also right by home. How on earth I slept on a 14-​year-​old mattress while living in a Mattress Wonderland is beyond me.)
We walked in and met Brandon, who was really down to earth and not pushy. He didn’t steer us to the most expensive bed. He didn’t try and downplay other beds, he listened to what we were looking for and acted like a friend.
He gave us a great price, free delivery, no sales tax, and I never once had to ponder «financing.» He asked me how we heard about them and while I could have said, «I drive by the store all the time,» it was really their Unilocal reviews which drove us to the store to check it out and I am so glad we did.
We just got the bed delivered by two very nice guys, and they came in the evening on a work night because it fit our schedule. They weren’t just delivery drivers, they acted like employees which is a nice change from what I am used to dealing with.
Now I can’t wait to go buy some sheets since it isn’t the same size as our old bed, and I know we are going to sleep great tonight. Thanks OC Mattress and Brandon!

Please check out a few other places first before going here, so you can compare how good this place is.
Don’t forget to ask for Dieter! He was so helpful. Very happy with our experience and our purchase.

After several years of waking up with a sore back I was ready to drop a couple grand and invest in a quality nights sleep. I explained what I was looking for and was told the Simmons Beautyrest was my best bet. That was 3 months ago and this morning I woke up feeling like a million bucks… after sleeping at a Hilton in San Diego. Not the case when I wake up in my own bedroom, right back to where I was with my old mattress feeling like an 80 year old man every morning.
In their defense, there was a 30 day exchange policy that I should have taken advantage of. But when I went back to the store 3 months after the purchase I was told I should sell the mattress on e-​bay and come back to the store to buy a new mattress… not exactly ‘outstanding customer service’.
I feel a 2 star rating is justified. I was sold a product to address a specific need, that need was not met, and when provided an opportunity to rectify the situation Craig, the owner, chose to let me leave his store without coming to an acceptable resolution.