Hotel Laguna

I took my wife here for her Birthday over the weekend. The history of the hotel is amazing and well documented. Parking is available at the hotel for 20.00 a day. Not bad since everywhere you want to go in town is within walking distance. The staff were all very friendly and helpful. The rooms are small but most have an ocean view. The bed was comfortable! No extras included. No microwaves and Ice chests are not allowed but that was no big deal. We weren’t impressed with the restaurant at dinner or breakfast as food was undercooked both meals and a little pricey. Plenty of other options around though. Overall, a nice getaway place that we will return to!

My Daughter had her wedding here in July 2015. Beach Ceremony, and reception in room overlooking beach Service for that was very nice. Staff was nice.
Complaints Rooms look like they are furnished with garage sale finds before fixed up and Dirty looking. No air-​conditioning Parking is limited and expensive for guest of hotel and guest coming to eat there. The cleaning staff cleared out our room while we were getting breakfast before we checked out or where scheduled to and took some of our stuff. I wouldn’t stay there again very pricey for what you get even with a discount They need to update even if it is historical there are things they could do to make it nicer.

Old hotel. Archaic heater that didn’t work. No comforters on beds. Long time shower head drip green with corrosion. Charged $ 20/​day valet parking. There was no valet when I checked out. Had to haul all my bags back to the front desk. The front desk clerk (inept) had my car keys!!!
Never again.

We only stayed for a night, an anniversary surprise from my husband.
We’ve been coming to Laguna since the 80′ always seen this hotel never stay until last night.
Great and sweet receptionist
Valet parking person super nice as well.
Hotel room was nice, clean and very cozy
I was only disappointed about the 20 $ fee for valet parking even if you are staying here.
So if we stay for 5 days next month, we pay 20 $ per day???
I honestly think it should be included with the hotel fees like others places we stayed before.

Horrible hotel experience! I’ve never stayed in a worst hotel. No AC in the rooms, their idea of cooling the room down is opening the window and turning the ceiling fan on. Very drunk guests on our floor that were running through the hallway and slamming doors, when the front desk was called they said they would check on it. Called several times throughout the night and they just said they would check on it. The lobby is beautiful but it definitely distracts you from thinking what the rooms are going to be like. The bathrooms are also horrible and tiny. We were in their «suite» and all I noticed in a difference from a regular room was that ours had sliding Windows versus the old school turn style. I would suggest paying a little more and staying anywhere else

This hotel is absolutely horrible! NO AC! Their idea of a «cool» room came with a ceiling fan and an open window. Open windows on a second floor with street traffic and intoxicated people running around making noise all night. The bathroom looked like a dorm room bathroom along with the room itself. There were guests running up and down the hallways drunk slamming doors and fighting. Called the front desk 3 times and nothing was done. The horrible front desk people at night blew me off and when I checked out in the morning same thing. This makes place makes Motel 6 look like a 5 star Vegas resort. STAY FAR AWAY!

The worst experience ever!
1. The hotel check in time is 3pm, the last call at the resort was 4:30pm. There is no pool at the hotel, so technically, u have about one hour to enjoy the only good part of the hotel. Waste of money! Could have get a better room not on the beach and enjoy the same as this one.
2. NO air conditioning in the room! It’s like sauna in the room! They gave u a fan and that’s it! Can’t sleep at night cuz too hot
3. No warm water! It’s either extremely hot or too cold. Almost had a heart attack because I was too scared the water will turn burning hot the next second!
4. No toothbrush! Usually hotel provides that on request but they don’t. Had to wait till the stores are open.
5. The staff said the manager would call me back regarding the water situation but the didnt! I would never go there again and I hope u don’t either!
6. By the way, the room is worse then a model! The picture on Unilocal was definitely heavily edited!

Worst Service I’ve Ever Received From a Hotel.
I had made reservations for my girlfriends birthday, and this morning my girlfriend wanted to see if we could go camping instead. So I wanted to see what the cancellation fee was. The woman at the front desk who answered sounded offended I wanted to cancel my reservation and was giving me attitude. I asked her what the cancellation fee was because I wanted to know it before I cancelled. She said her manager would call me back. The manager never called so I called to check on the reservation later. When I called back to check, the same girl picked up, and said I cancelled. When I explained that I wanted to know the fee first, she interrupted me, and said I’m saying untrue things. She continued to give me attitude and make it difficult to speak to her manager. While on hold, the call got disconnected, and it was impossible to call the hotel again as no one would pick up. Now I need to pay a nearly $ 50 hotel cancellation fee because of the WORST SERVICE IVE EVER RECEIVED FROM ANY HOTEL PERIOD!

Went here for lunch on the beach at the beach club and there is a literal river of shit running out of the hotel and draining onto the beach. Literal River of Shit. Don’t go here!

I am so miserable here. I can’t even sleep.
First off, there’s no ac in the room. Thankfully we don’t live too far, we went to grab fans!
The windows are open, so we get to hear all the street traffic during the day, street sweepers at night and drunk people across the street.
The hallways look haunted. There’s a red light at the ends of the hallways. There isn’t much light to begin with in this hotel. It’s super dark. Just getting ice on another floor is creepy.
The bathroom is run down. There’s one light in there so there’s no light in the shower itself. So you’re showering in the dark.
There’s no outlets in the bathroom. So forget about curling your hair or doing other things to it.
The drain in the shower flooded. So it took awhile for the water to drain.
The bed is uncomfortable.
The room is overall gross.
There were blood stains on the curtains and on the door. Wth?
There’s a bunch of bugs in here when I got into the room.
I can’t justify paying $ 200 a night here.
I don’t even know how to even ask for a refund. I feel misled and cheated.

By enlarge this place is pretty awesome. It’s a little old and the shower shoots to different temperatures, but the real prize is the full service beach area complete with cabanas and food/​drink service. Which in California can set you back a small fortune. For the money I’ll be back to enjoy this little slice of paradise. FYI staying village side is very noisy even at night because you’re right on the PCH.

My go to hotel anytime I’m in Laguna Beach. I love the fact that you can put your toes in the sand with a drink in your hand. Prices are reasonable considering you are right on the beach.

Had dinner on the patio last night, 06-​20-​2015. Linda gives the Elderflower Cosmo a 9 and her fish and chips just an OK. I had the scallops, which unfortunately were dominated by too much salt. Everything was salty on the plate, which leads me to believe the kitchen had salted the finished plate. I don’t use salt, so thought I might be overreacting — had another try it — way too salty was their comment.

I was so excited to stay here over the weekend, but I was severely disappointed. The location is incredible, and I thought the hotel would match its surroundings. Boy, was I wrong. First of all, this place should be called Hostel Laguna. It is undeserving of the Hotel badge.
DO NOT BE FOOLED by the photos online. The rooms look nothing like the images they post to the website. This place is OLD, but has ZERO charm and character. How is that possible? I prefer old, but updated places, but this place was neither. Like some décor purgatory.
Our room was facing the street. We asked to be moved to a different room and they told us they were all booked. That’s fine. I won’t hold that against them. But the windows are so incredibly old that they do not block out any sound. We could hear every car drive by, every conversation of every passing person. It was awful. The room itself smelled musky and old. It felt like a small dust cloud was created around your foot with every step. There was no design. I have stayed in dozens of hostels in my life, and all I can say, is that this place resembles a hostel in design. The bed was small and the mattress was of poorer quality than a cheap Ikea product. The room was dark, only one light in the center of the room. The bathroom was small and very outdated. It was also dark and the shower felt like a dungeon. When I got in the shower, I noticed a small bug on the floor. unlike anything I have ever seen before. I don’t know what it was, but it was gross. The tiles in the bathroom were stained and looked unclean. Same goes for inside the shower. I was afraid to walk around barefoot. The hair dryer was bolted to the wall and worked horribly. I felt like i could dry my hair faster by asking the staff to come in and blow on my head.
The closet was also a joke. It was a nice size, but the hangers were attached to the hanging bar! Seriously? You are so cheap you have to fasten the clothes hangers to the closet?! Hanging clothes became an ordeal. Why not liberate them and let them function to their true potential! Stop the oppression.

Where to start… The hotel is old, but lacks charm. Rooms and the general hotel facilities, including bathrooms are unkept and deteriorating. Service is sub par. The front desk staff was inexperienced, unprofessional, and unimaginably rude. To top things off, the valet nearly got in a fist fight with another guest.
In short, this is quite possibly the worst hotel experience I have ever had in my life. I would not recommend this hotel to anyone.
If you are actually considering staying here after reading my review, then I recommend you read other guests’ experiences on Unilocal and TripAdvisor.

Lets start with the parking staff. Guy was very unkind and made some very rude comments, to the point where I said, «WTF is your problem?» — no response
Showed up a little early and asked to store our bags. Bags were placed in an unlocked closet with all other guest bags and not tagged. We were told to put the bags were ever you can find a spot, and there’s a broken hook to hang your things in the back of the door… We could have easily walked off with someone else stuff if we felt like it.
The staff… Wow the staff is bad. Only decent service was on the beach. Other then that the day staff in the lobby was not helpful with any sort of info, and our waiter was a joke! The gentleman that took my complaint tonight was apologetic and thoughtful but couldn’t help us out much, understandable for the time of night.
The rooms, don’t even get me started. If you are able to tell I am writing this review at 2:15am. The rooms are stuck in the 1970s. The bathrooms are severely outdated and have close to no water pressure. The toilet looks like it came from a high school gym. The windows have one screen missing and the other is torn up. THE BED IS HORRIBLE (king size n supposed to be the best room)!!! My girlfriend and I are just laying here tossing and turning. I called down to the lobby about 15 minutes ago and was advised after seeing another room that all the beds are the same.
I feel bad writing a review like this but if you are staying in Laguna, pick another hotel.

I had to update this review because this has been simply horrible.
Do not stay here
Worst customer service I have ever experienced at a hotel and the absolute worst mattresses ever. We will most likely be canceling our second night stay because we just can’t do another night of this. MAJOR DISAPPOINTMENT.
Oh and FYI the photos of the rooms posted by the hotel really don’t look the same as real life.
This is our first time staying here. We wanted to have a «staycation» for a couple of days. Upon first arriving our room wasn’t ready which we expected since we were early to check in. We were offered to leave our bags with the front desk which was nice. However, the lead you into the hanky closet where other guests bags are just strewn haphazardly about. No labels as to what belongs to whom. You were asked to just «find a spot» for your bags. I felt very uncomfortable leaving my belongings there where other hotel guests have access to and nobody is keeping track of what belongs to whom. I would definitely hope that in the future hotel laguna changes there policy on that.

Hotel Laguna is an old hotel with charm.
My review is for wedding venue and stay at Hotel Laguna.
My experience with the catering, event staff, and overall hotel was great! We initially met with Sarah who walked us through the contract and pricing details. Jessica was our event coordinator and she was amazing! She went out of her way to make sure we had everything we wanted. She was quick with email correspondence and she answered our questions professionally and clearly.
TIP: read the contract carefully. Their contract is explicit, everything you need to know is in the contract.
Reasons why I chose Hotel Laguna for my wedding: cost effective, location, picturesque, catering staff is professional and helpful and willing to help with whatever you need, option for beach or garden wedding, spacious if your only inviting less than 120 guests, a lot of décor options for a reasonable price.
Hotel Rooms: The rooms are small, but it was expected since the hotel was built in the 1920’s. In particular, Room 226 is very spacious, clean and has a beautiful view of the garden and ocean. The rooms facing the street can be a bit noisy, but since I’ve lived in San Francisco on one of the busiest streets, the noise didn’t bother me at all, we just closed the windows. There are no ac units in the rooms, but almost every room has a ceiling fan and the hotel will provide additional fans upon request. It turns out we didn’t need ac since the beach weather was so perfect anyway.
If you’re patient and understand people who work in the service industry, you will not have a problem with Hotel Laguna.

We picked this place to celebrate St. Valentine’s Day in Laguna Beach and overall do not have any major regrets.
My general impression though is that the hotel is sort of cold. Not very personable or friendly at all. Not a single staff person gave us a welcome or a smile; nobody went out of their way to make us feel that our business is appreciated and we are wanted here. The mandatory $ 20 valet parking as the first impression was pretty off putting. The guy at the registration was a little short with us. When I called about the room prior to our visit, the lady on the phone wasn’t helpful either. Nothing major, but doesn’t make me want to come back.
The room was fine: clean and nice. Pretty noisy though, as the old windows do not absorb the traffic too well. The walls are paper thin — we could hear the loud conversation next door. We also didn’t have much luck with the Internet — I’m writing this review on my iPhone…
We liked the general architecture of the building and how intentional they were about showing the hotel’s history. The lobby and the hallway leading to the restaurant are quite tasteful. The beach views — magnificent. We haven’t tried the restaurant, but there were a lot of people there. The «private beach» was mostly a row of lounge chairs — pretty tiny.
We enjoyed our stay just because we love Laguna, but we are going to try something else next time. With a warmer vibe.

Update: From the looks of the hotel rep, she must be confused which couples are interested in her property. Pity because it was pretty but our experience was disappointing.
We came in for an appointment to tour the property to see if we’d like to get married here. Up front, Sarah was very kind to prepare updated proposals to give me an idea of what the costs would be should we consider the venue for our wedding. We were admittedly about 15 minutes late for the appointment, so I guess she took her next appointment early. For our troubles, we got a card for free house wine. We sat in the bar watching the view of the waves crashing on the beach and enjoyed some nachos. After an hour, she still wasn’t available to talk to us so we decided to just pack it in and explore ourselves.
Their largest dining room was actually pretty tiny. I’m pretty sure that this wouldn’t have accommodated our needs although she tried. I did notice as we were leaving and walking by the gazebo which was set up for a wedding that there was a huge dead rat just decaying on the ground. That turned me off for sure. Maybe maintenance needs to do some sweeping before brides tour the grounds.
All in all, it is our fault that we were late for our appointment, but most people we’ve been talking to have had nice little windows of time between appointments to prevent people from being ignored if they’re late. Perhaps they can adjust their scheduling in the future. And please sweep up the dead rats.