AT&T

Christian was very helpful after I needed to purchase a new phone by surprise. I dropped mine one too many times and didn’t have insurance. He spent time helping me navigate my options and explaining what I was purchasing. Christian also downloaded everything for me from one to the next because I’m the only person on the planet that doesn’t have a cloud. I have a cloud now. Thanks Christian!

The absolute worst service anywhere around. I’ve been here three time now and only left with a confirmation that they could order me a cell phone if I would like.

The other stories are true. This AT&T store takes advantage of its customers and is predatory and actually fraudulent in its sales practices. I came in early last week for 1 reason — to purchase a phone. The associate started talking about my service plan and how he would like to change it. I firmly told him that I did not come into the store to change my service plan; I came in simply to buy a phone. He kept arguing with me «But, but, but,» and wouldn’t quit. After telling him firmly for the 3^rd or 4^th time, he finally gave up on it (I thought). The next day, I went to
to look at my account. He had changed my entire service plan without my knowing — my basic calling plan, my features, and had changed the data from my (special, grandfathered-​in) unlimited amount to 3G at almost the same cost to me. He also added mobile phone insurance protection at $ 7.99 per month without my permission. I called AT&T Corporate and it was a painful process to get the rep to see what had happened and then get a case written up by the representative. But, fortunately, a few days later the case got taken care of and I now have my old plan back. If I hadn’t checked online before my next Bill came, I likely would have had hundreds of dollars in data overage charges, talk time overages, and a mobile insurance charge. He also removed my Smart Limits feature so all of the numbers that I had blocked were unblocked, which is a major security issue.
I am glad that the representative at corporate was able to get my old plan in place (except for re-​blocking the calls that should have been blocked, but I have found a free service I will be using in the future in its place). I am now considering options for how to handle disciplining this store and associate. I have contacted Chicago’s ABC news affiliate at its consumer justice department. I may also complain to the Better Business Bureau or Attorney General, and will be filing a complaint with ATT corporate. If fraud like this happens to every customer who walks through the doors of that store, the store will be responsible for millions in fraudulent charges per year, so I feel I need to stop the bleeding.

This store is horrible! For a corporate store, they don’t know their stuff. Unwilling to help, the girl who helped refused to understand I had already place the order over the phone and only went in to pick it up. Extremely dismissive. I had an order number from customer care, and that wasn’t good enough?! Manager was no help. He wanted to show me I was wrong? How, if I had all the info given to me by a manager in customer care? It’s no wonder I always go to apple to buy my phones! Good grief!

Very disappointed! We normally go to this store for all our needs; upgrades, new phones, cases, etc. Have never had a problem until this time. We we’re welcomed by Krystal G, who proceeded to help us with our purchases. (Phone, cases, screen protectors.) First off we were there for over an hour. When my handicapped mother asked to use the bathroom & Krystal told her she could go two stores down and use the bathroom at a restaurant that we weren’t even eating at. We spent over 300 $ in merchandise & can’t even use their bathroom. She was rude & unfriendly, she needs some lessons in customer service. Not to mention there we’re only 3 other customers in the store of 12 employees, better luck next time!
We usually go to Matthew K, who’s is beyond helpfully! (Was not working today, unfortunately.)

I have been into this AT&T store more than four times and each time the experience becomes worse. They have never concluded a transaction or solved the problem easily or without conflict. Kumar, the store manager at this location is worse than any other. Avoid this store at all costs.

Anytime I’ve had to go in, the employees have all been nice and helpful. A couple months ago I went in to add my boyfriend to my phone plan and Moe (I believe that was his name) was very friendly and while we were waiting on something, we were talking and found out that because of where I work, I’m able to receive 16% off of my bill! Thought that was pretty cool, didn’t know they offered deals like that.
As far as my actual AT&T service goes, I’ve never had a problem. Been an AT&T customer for 8 years and will continue to be. I recently added TV and internet services on top of phone and while those haven’t started yet, the sign up process was simple and I’m sure I’ll be just as happy with them as I have been with my phone service.

They will not problem solve for you, they only want your $ n lots of it. Years? ago wanted to add a line just for talk n text n they say it would be $ 80 – 100 more a month. I asked about pay as you go n told it will be $ 50/​mov (wrong) but cheapest phone will be $ 375. I had 5 lines n kept saying one was hardly used. Went there twice n while waiting 2^nd time the mgr offered to help which was a joke. So I said hey ya my phone bill is too high. He assured me it was correct n then I asked another question about it n he said he didn’t know. Stellar job knowledge. I figured out to put the least used phone on pay as you go n bought $ 35 phone from best buy. If you want GREAT AT&T customer service, go to the store in Hodgekins. They figured out problem with my bill and I received a $ 268 credit! They’ve always been helpful.
Only plus to LaGrange store is when we’ve bought better phones (from Amazon) n gone in for new SIM cards, we did get excellent service. New SIM card is free there.

I went to this store on Wednesday because I am eligible for an upgrade. When I was able to talk to an associate, who all seemed to be busy telling jokes to each other, I was asked how I could be helped. When I explained why I was there, I was told I could only get certain phones that were less impressive than I had.
I wanted the free upgrade and they insisted I had to pay and I said I wanted my free upgrade.
She stated that there is no free upgrade. She became rude and agitated.
I left and went to BEST BUY in Countryside and received my free upgrade a less expensive calling plans and $ 400 in gift cards
Never doing to go to the AT&T store in LA Grange. Don’t recommend anyone else to go there.

This store engages in predatory sales practices against the elderly. My 82-​year-​old mother went in to ask for help fixing a button on her mobile phone. I show up at her house a couple days later and find AT&T has torn out her Comcast cable and phone and replaced it with a DirecTV satellite system, including the installation of a dish on her roof. Most important, they left her land line dead. My mom has a medical alert system linked to emergency services via the land line, so AT&T Mobility La Grange left her life in danger because they did not test the line. And, they had her sign a document that allowed them to call Comcast and cancel her private Comcast account. This is entirely outrageous and I have filed a complaint with the Better Business Bureau. Stay away from the predators at AT&T Mobility La Grange.

I have never gotten the level of customer service I received at this store ever in my life. I walked in with a barely functional phone and walked out with a baller new phone, a tablet and a lower monthly bill. All because of Adam. Did I mention my old phone barely worked? So that means a simple phone switch took all afternoon! I was literally in there do for hours because of my dumb phone. But Adam was cool and calm. He worked his magic and everything worked out. I’m a life long att mobile customer. I’ve only ever had att. But at a time where there are so many carriers out there vying for my business I definitely considered making a switch. But your boy Adam had redeemed my faith in the whole company. I offered to get him a lunch or coffee but he refused. So the least I could do is brag about the great service I got. Go see him. He’ll hook you up!

Every time I come to this store there is a 45 minute to an houra wait. They are understaffed for this location. There are about 5 employees. We have been first on the list for 40 of those minutes that is how slow they are. I hope to never have to come to this store again. I wouldn’t recommend them.

Had an appointment at 10:00 a.m., right when the store opened. Moe greeted us promptly and courteously! He was able to fix my son’s phone with a new Sim card. He was knowledgeable and professional. He even gave us his business card and said to call him if we had any problems. Moe is definately an asset to this store — great customer service. I will return!

This store always frustrates me but not this time! Anthony was super nice, friendly, helpful, and explained everything!

This location is the benchmark for ALL local dealers in this region. They have an experienced staff who are very educated, honest and forward regarding plans/​products. I applaud the staff in their efforts to implement satisfactory customer service! Congrats from a satisfied business owner.

We had a dispute, and the store manager MIke Kurnat treated us very badly. We went home and called corporate ATT, and the problem was taken care of in less than 5 minutes. Mike Kurnat is not willing to call corporate on your behalf, and he is completely incapable. He should not be a manager.
Here is our advise: If you have any problem, call corporate, they are courteous and value your business. Do not even try to talk to the store manager Mike Kurnat!

I have always been frustrated at this store. This time, the sales rep could not answer basic questions about telephones in the store. After we finally decided on our new phones without any assistance from the store, the sales rep was unavailable to help us. So, after an hour, we left without getting new phones. We may changes providers after yet another frustrating visit to this place.

AT&T is giving me serious fits right now. Their international data plan communication and service is a cluster of the first order. But I do love how after we speak about my fucked up bill they try to sell me new products… that takes serious balls. I bow to their ineptitude in a way I didn’t think was possible.

I went in on Sunday at approx 3:30 p.m. to upgrade to the new iPhone 6 plus. The Store was busy but the wait was not that terrible (30 – 40 mins). I was met with a friendly sales person named Oriece who promptly helped me. Due to the popularity of the iPhone 6 plus I was not able to walk out of the store with it, as expected, but was told I was to receive it in 3 weeks (roughly at the end of October). I was agreeable to this since I am to go on vacation for a large part of November and was concerned about leaving a package worth $ 850 unattended for a large amount of time. Oriece said «Oh yeah, you should get this in plenty of time». Excellent, right?
To my dismay, the next day I received an email from ATT stating that my expected delivery date of my phone would be between November 12^th — 20^th. The same time frame of when I would be on vacation.
I called the store to discuss this and the person who answered did not seem alarmed or apologetic to the lack of proper information that was originally given to me. So I said I was not confident in his expertise and asked to speak for a manager.
Mike Kurnat is the manager there and was equally if not more disappointing in his lack of professionalism nor concern. Neither one was interested in trying to help me figure out a solution nor try to do anything to make things right. The conversation was met with alot of silence and «ums» and excuses.
I hope ATT Corporate office reads this and I would like to make a recommendation that you send these two individuals to your corporate training department. Sign them up for a class on how to properly speak to your customers and how to be a little more professional and polished. They are a representation of your corporate brand and at the moment it is tarnished and sloppy.

To me, this AT&T ALWAYS seems busy, especially on the weekend.
But they always seem to have enough staff, especially friendly staff. I needed to swap SIM cards since the new phone I got required a different model of card. We walked in, an employee approached us, and we were helped. I can’t stress enough how friendly the staff was at this store. I seem to dread walking into stores like this.
Their whole crew seemed knowledgeable and I would come back without any hesitation. Thanks guys.