Safeway

I love this Safeway, cashiers are very helpful and always greet me with a smile! Yes, the lines are long sometimes but it doesn’t bother me. The managers have always acknowledge any concerns I could’ve possibly ever have. Thank you Safeway staff!

Went in this morning to purchase about 12 items. 2 lanes open, 25 people in line. Register associate was incredibly rude and practically threw my items at me and scowled under his breath. Spoke to manager on duty to let her know about my terrible experience. She barely acknowledged my concerns. Safeways’ in general are not really known for their customer service, but this one is the worst. Been here several times before and always have to wait forever and can never find anyone to help me. Will NEVER shop at this location again. Much better to shop Whole Foods, Costco, Target or Luckys. Those retailers have better service and not the unbearable line waits. No wonder Safeway business has been sold and their profits suck. Very shortsighted of this branch to not step up their customer service.

I needed flowered for Super Bowl, the floral dept took care of me! They do weddings too!

I have plenty of time to write this review because I am in line at this Safeway with long, long lines and only two checkers. Its clear they don’t care a bit about their customers… Avoid this store!

Nice looking Safeway. Clean and organized. Cashier had a good personality and very friendly. Late night run accomplished

Another day of waiting in line at safeway. Always under staffed. Cure is better management. This is a community that brings very high sales to this store… could we get some service in return?

I needed to return a few non-​perishables and was helped by an older woman in the customer service section. She was extremely rude to not only me but all the other customers in front of me. Slamming bags and money on the table, making rude remarks and being a generally negative person. I’ve never had problems at safeway but this woman needs to work on her attitude. Very disappointing.

Second customer in line I’m thinking yes!!! Had to wait 15min for two people to make three sandwiches for the guy in from of me. Then it took this lady 10 minutes to make my sandwich then another 6 minutes for her to finally ring me out! Seems like they put the slow and old in the deli! Worst experience at a Safeway by far!

WORST Safeway!!! 2 – 3 cashiers open, ever at any given time!?! Try to get a hold of the Manager, always seems to be MIA. Ask a cashier if they could get more cashiers to speed up the lines of at least 30 – 50 ppl waiting… And you get nasty attitude!!! WTF kind of place is this!
Only time you can come to this store and not deal w the bitchy cashiers and the masses is at 4:30AM. A star for the nice gentleman working that shift.
But the store as a whole, garbage.

Went there last night (Monday at 5:00). The lines were almost to the pharmacy. I have never seen anything like it.
Left without buying anything. Anything frozen would have melted by the time we got through the checkout lines.

I don’t like Safeway, to begin with. They charge specialty store prices, but you don’t get anything special for the money you spend.
The one in Lafayette is particularly bad. The parking lot is horrendous. I walk there to avoid the car traffic, but the foot traffic is even worse. I feel sorry for people who should be retired but aren’t, so I cut them some slack, but please don’t have them in the deli where it takes a full FIFTEEN MINUTES to make ONE sandwich You’re stuck in a time warp waiting. I don’t care how early I show up to beat the lunch rush, I am going to spend 30 minutes waiting in the deli… Even if there’s no line.
The clerks aren’t outright rude… They’re the ignore you kind of rude. As soon as you LOOK like you need some help, they scamper off, never to be seen again. You’re on your own.
Just a few of the many reasons I avoid that store at all costs.

I’m just not a fan of Safeway. I’d much rather go to the nearby Whole Foods, but once every couple of months I need an item I don’t want to go further afield to Target for.
This one is at least clean, but the check out women seem to rarely be paying attention — never mind that I see them smoking outside — but for example I’ve gone in with my own bag a couple of times for a single small item and still had them put it in a plastic bag.
Avoid if you can, there are better places.

Stopped by here to pick a few things up on my way home. Everything seemed to be a little bit more disorganized than most Safeway stores I’ve been to. When I tried telling the person ringing me up that the price wasn’t correct on one of my items she just voided it off and went on ringing up my items. When I tried telling her that I still wanted it, and would it be possible to do a price check, she slammed her hand on the counter and walked off. Someone else came to ring me up and that was it. no price check, didn’t add the item that was taken off. when I asked to speak to the manager I was ignored completely as the new cashier yelled that she could take the next person.
mind you I wasn’t rude once, didn’t raise my voice and was more startled by the woman smashing her hand on the counter.
I will never step foot in that place again.

The customer service is abhorrent to the point where I actually pity the employees who have to work there. Last week, I witnessed one employee yelling at another employee. He was insulting her with words that I would never speak and that are insulting to all women. He also degraded her based on her appearance, and then stormed out and ruined an end cap display.
Another reason I believe this is a train wreck of a business is that their staff isn’t knowledgable. They don’t hire people for specific departments, so the people working the cheese counter don’t know much more than the average joe about it.
I only shop at whole foods now; their staff always seems to be happy, they interact well with the customers, and they hire for specific departments so their staff, especially in wine and cheese, are very knowledgable. And it’s in the same parking lot, so it’s as convenient to get to as Safeway.

DENISE NEEDS TO GO.
After scrolling through the bad reviews for this branch, I have come to see that many others are disgusted by the treatment they have gotten from this dreadful person. I have had her ring me up a few times before and noticed her lack of customer service but yesterday marks the day of the worst service I have ever had.
My sister and I were getting some ribs and kombucha for dinner. Denise was chatting it up with another worker. She didn’t acknowledge us at all. She touched the packaged meat and stated that it was wet. Okay? Then she proceeded to stop and start cleaning the conveyor belt, get a plastic bag to hold the meat as she scanned it, then drape it over the checkstand. [Her phone rings, she lets it ring and says «Sometimes I just hate phones» and lets someone else answer it].
She scans our bottle of Kombucha. «It’s all wet». I tell her there are manufacturers coupons on the bottles and ask if she could please scan them for me. «Can you get them for me? I don’t like touching it ’cause it’s wet». Are you serious?
Mind you she’s carrying on a conversation with another worker the whole time, complaining about something or other. We pay and she sticks her arm out with the receipt without even looking at us. My sister had to bag the meat herself because Denise wouldn’t do it.
I get that refrigerated foods will have some condensation but c’mon…

5 star based on the knowledge of Brendan Byrne, Safeway’s Northern California Division Wine Steward. Rumor has it his experience with wine comes from both formal education, and travel.

This is about their deli sandwich department. I am a paramedic so i get a breakfast sandwich every morning I work. This is the first time at this place. Snobby lady at counter… Linda is her name. She had a bad day i guess, i ALWAYS substitute the ham for turkey in other stores. I pay 50 ct extra, no big deal. This Linda tells me that that is impossible. She gets even her boss who says no as well. Strange because it is written on their price list, substitutions 50 ct! She didnt put any condiments on it. When i asked her why? Answer: if you want all that, why dont you buy a regular sandwich? Well i dont, because it never has been an issue anywhere else!
She was very rude, whispering to her coworkers about me and my two coworkers. I should have asked for the store manager, but we had to respond to an emergency…

Safeway looks a whole lot better now than when lucky’s was around. guess they keeping up with the «whole foods».
buys; youngs double chocolate beer (3.99)
–many discounted microbrews here (rogue also)
–large selection.
drips:
–can’t go over 3 stars, groceries overall here pricey
–parking lot still small, peak times-​hard to park?
–usual friendly checkout.

Worst grocery store on the planet. 6pm on a tuesday and they only had 2 lines open with dozens of angry customers standing in line for nearly 45 minutes just to check out.
once my ice cream was nearly completely melted, i pushed my shopping cart down the nearest aisle and left with over $ 100 in groceries sitting in it.
If they want to save money by not staffing employees, have fun paying people to put away groceries left by disgruntled customers.
i love safeway but will never set foot in this location again.
stay as far away as you can and hope they get a new manager asap!

I have been to this Safeway several times and I will warn anyone who wants to shop during the week that between the hours of 3 and 4pm-​beware. With a Starbucks inside, the middle school kids swarm this place for candy, chips and other what nots.
Otherwise, this is a fine Safeway-​even if it is on the small side.