Paw Prints

Used Susan as a professional courtesy for a moms day event for my business and have received nothing but emails/​calls about her poor customer service and lack of delivered work. I’m embarrassed and MAD that I endorsed such an unprofessional business. Save your time and $$$ and use someone else to capture your babies sweet age.
Irritated!!!

I increased the rating from a one to three stars because I finally received the finished product back and it was beautiful. Did take some work pestering on my part though!
Product-​5 stars
Service-​1 star (took 9 months to receive product)
Average rating-​3 stars

WARNING! Do NOT do business with this person! After 1 year of attempting to communicate with, get a refund, take delivery of finished product, nothing… and I am out over $ 250.00 and do not have a completed order in my possession. The sad thing is we were long time customers and she actually does beautiful work, but we will never do business again. Her voice mail is always full, she rarely responds to emails, lost our order and then did not complete, as promised and now I am out $ 250 and have nothing to show for it. I have diligently been trying to communicate with her and get this resolved, but nothing. We filed a Better Business Bureau complaint and apparently there have been other complaints filed and she never responded to that either. We are exploring our other avenues for resolution at this time, but are very, very disappointed that it has come to this. Very unprofessional, unethical and major lack of integrity. Our hope is that others can be forewarned and make an informed decision before you choose to do business with Susan.

Review on Paw Prints (now located in Martinez, Ca.)
MY RATING OF ONE STAR DOES NOT REFLECT ON THE QUALITY OF HER WORK… because her work is truly beautiful. The rating only reflects her ability to finish the work and get it to the customer.
Our prints were taken in late July and we were told they would be finished in mid September (which is a long time at it was). Our prints were finally ready and in her outside basket in a week ago (November 17^th) and this was after numerous phone calls, emails, and trips by her house to see if our prints were waiting for us in the basket.
She simply does not communicate well. But like I said her work is beautiful and satisfying. Her prices are not cheap, they could be a little lower. If you chose to use her and go the long haul expect to pay over $ 100.00, expect a very long wait and don’t expect her to communicate with you.

I felt the need to write this review and must state that if I had to rate the final product, I would give it 5 stars; HOWEVER, one may be unsure if they will ever receive their final product, which is unsettling. I used Susan when my baby was first born and it took about 12 weeks to get the product… I never tried to contact her because she told me it would take up to about that time, so I had no clue of what was to come. Since I liked her work so much, I wanted to give her business and referred her to do a Paw Prints party for one of my mommies groups… Needless to say, the products were not ready when stated, MULTIPLE messages were left by several of the mommies (approx 10 had work done) and no return calls were made by Susan. I was just sick about it… they were going to use someone else, but instead I referred this person who was completely flaking out. I think we all got to a point where we just accepted that the products would never be received and the money was gone… LUCKILY after a total of about 6 months, everyone received their product. Unfortunately, Susan had an excuse that was in my opinion, unacceptable, considering she is running a business… during this time I was very stressed out thinking of not only the lost $$, but the fact that these mommies were going to be missing out on a very special keepsake that they could not reverse time to have made again. Given this experience, I would NOT recommend her, sadly… she never even acknowledged my messages letting her know that it was embarassing and concerning, which really offends me when I was trying to help her out.

DO NOT USE Susan to do your child’s prints. She is the most unresponsive person I have ever dealt with. I did my child’s prints last October and have yet to receive the final product. I have called numerous times and have not received a call back. I would cancel the check if it wasn’t already cashed…

So this review is LONG overdue, but my Paw Prints are my most favorite baby items I have of the kids. I had both of my boys done, one hand and one foot with their names/​birthday. I love them. They are on my wall and I literally love them/​look at them every day. We gave little prints to all the grandparents over the years and they are all treasured. I would do this again, totally worth the money.

I beg of you– DO NOT GO HERE! I did one of these of my 1 month old daughter. They messed it up– didn’t apologize. Claimed they were fixing it with a plague– didn’t call for 2 months. Every time I call– the mail box is full or no one calls back. I have been in tears over this. She is now 7 months old and I will never be able to replace that memory. Last time I talked to her she was going to call me «back in 1 minute when she was done at the bank» and she never called back (big surprise).
Is the final product nice? Yes– if you can– a) get a hold of someone to even make an appt. b) if they don’t mess it up!
I will NEVER go here again. I know there has to be other places with better customer service.

What a wonderful way to make a memory! The owner Susan is a true artist! We had an appointment and Susan gave us time to go over the many options of paw prints.
My grandson was 2 weeks old and she was very gentle and loving with him.
After a bit of time we received our Paw Prints and I could not be happier with our two keepsakes!
New Moms should not miss this opportunity as babies grow overnight! The very next baby shower I am invited to I will definitely purchase a gift certificate for this fun filled establishment!

I wish someone would return my call so I can actually make an appointment. The voicemail box is ALWAYS full, so I can’t ever even leave a message. This is terrible for business.

I received a gift certificate for Paw Prints from Tami C. and finally went in last week to get paw prints of my baby. You have to call and make an appointment or else I’m not sure how it’s done since the store doesn’t seem to have *regular* store hours. Susan is super friendly — now I know why Tami is such a repeat customer (she usually gets GCs or brings her niece or nephew in). Not sure why, but it takes 12 weeks to get the prints back but I’m sure it will be worth the wait — I love the print that I selected.

customer service — 0 stars
business hours — 0 stars
finished product — 4 stars
price — 1 star (it’s pricey)
Here’s how this clay print place works:
They don’t have regular business hours. You call, usually leave a message and they call you back to make an appointment. Appointments are very limited — usually between 10am — 4pm so if you work regular business hours, forget about it or use a vacation day. You go in with your child, choose the style (lots of options) you want, do hand and foot imprints. Plaques cost $ 67 or $ 77 dollars. You pay (cash or check only) and it’s ready in 12 weeks. Well, they told me 12 weeks. It’s really between 3 – 4 months. And you have to keep calling to see if it’s ready. They don’t call you when your imprints are ready for pick up. And I left several voicemail messages to change the color and they never returned my calls. I should have known that they weren’t going to call me back because when I was there to do the imprints, an irate woman walked in wanting her imprint back and that she left over 10 voicemail messages. They called me back right away to schedule the appointment but they didn’t return any of my calls during the 3 – 4 months. All this poor customer service aside, I got 2 nice plaques of my child’s hand and foot… so buyer be aware…