New Moon Salon & Spa

After purchasing a Groupon for this salon in early February, I was finally able to get an appointment. It took at least 4 times to be able to find a time that they were open and available and I learned later it is because they only have 2 nail techs. I originally booked an appointment for 5:30 and was asked to reschedule to 4pm because one of their technicians leaves at 5. Not wanting to have to go another 3 months, my friend and I took the 4pm appointment; it became clear that we were asked to move to 4pm because they wanted to leave early. Once we were finally able to get booked in for our appointments, it went downhill from there. One of the technicians is in high school and though she is very sweet, she is definitely not an expert and my friend and I both walked away with red swollen cuticle beds and polish jobs that would have looked better had they been done at home. We also had to sit there and listen to ‘Mary’ complain about her kids, had a dog jump in our laps and became babysitters instead of clients as there were two antsy school aged children in the spa for entire 2 hours we were there. I hate leaving poor reviews on local businesses because she is clearly trying but I would not recommend spending your $ 40 dollars here any time soon!

Least relaxing mani/​pedi ever.
–Both technicians were very kind, but only one was skilled. I had to ask to have my cuticles done… at all. The technicians were constantly switching customers so the more experienced one could do the more complex things.
— None of the files appeared to come from anything sanitized. When moving from pedi to mani chair, they didn’t allow me to put on flip flops.
— There were two kids hanging out and a dog during our time. We, the clients, ended up babysitting and entertaining the kids so they’d stop fighting (read — ruining the relaxation we were going for). The dog jumped on my lap in the middle of the pedi.
— The less experienced technician did horribly painting our nails. We had to go home and remove it.
— The spa called a week prior to see if we could come earlier because of a scheduling conflict. In the end, we were just the last customers of the day and they wanted to close up shop.
Overall, pretty disgusting, disappointing and anxiety-​provoking experience. Not what we wanted for a spa night!

I went in for a valentines day treat to myself for a mani/​pedi. The pedi was very uncomfortable, the massage chairs did not work nor did the jets for the pedicure. The water was luke warm and the lady complained that she was getting hand cramps halfway into my pedicure. The owner then finished my nails with some nail polish that was to gunked up I had to chose a different color for my hands. Needless to say, I walked out with the same nails that I had when I walked in. I could have totally saved myself time and money by doing them myself. I tipped the lady after hearing her sob stories about her personal life. Made me feel super guilty for even coming in for services. This place is very disappointing, will definitely not be coming back.

As I am always looking to support local businesses, I was very excited to see a mani/​pedi Groupon for New Moon which I immediately purchased. I made an appointment for 4:00. After 15 minutes of waiting in the reception area I asked the receptionist when she thought I would be seen. She went to the manager then came back to me and stated she’d start the water for the pedi, that it was «going to be a bit». I asked what that meant as it was now 20 minutes passed my appointment and from the back I heard, «5:00». I reminded the receptionist I had a text confirmation for 4:00. At this point I chose to leave. This was really very disappointing to me as I was really looking forward to some end-​of-​week pampering and I truly want to support local business owners.

Greeted by small barking dog, dog hair on floor, soaked by water sprayer 2mins after sitting down. Leg was wet and cold the entire time getting my Pedicure.

Allyssa she is the best Massage Therapist & esthetician
I all way get 90 min from her, she very sweet take her time give best facial, I will not see anyone out …

I am a regular at New Moon for nails, pedicure and reflexology and I highly recommend it. Mary is well trained and uses the best CND products. She a real pro for manicures and shellac. Charlie is great for feet. His does a thorough pedicure and the best reflexology in Colorado. The reflexology is firm but it is very healing; it is not a relaxing foot rub, it is a cure for foot pain!

I purchased a groupon to try this place only to learn that only one person at the salon is available for the groupon so I had to come back at another time to get in. Even then, the hours were very restrictive. The pedicure was decent but the manicure was awful. They were trying to rush me through so were giving me the manicure from my pedicure chair forcing me to twist in an uncomfortable position so she could work. It was very annoying and NOT relaxing at all being pulled in two different positions. An unfortunately bad experience for my first time trying it out.

I loved this place. I bought the Groupon mani-​pedi originally and it was a great experience. Charlie was very kind and professional. He wasn’t excessively chatty and since I don’t know much about nails, he explained the process as he worked which I appreciate. They use natural products wherever possible so the place smells nice and relaxing — no acetone headaches! He’s a great masseuse as well. I’m going back tomorrow for a shellac manicure at full price because they deserve it.

Haven’t alway been a spa person but decided that I needed a good massage after a long work stretch that included travel. DIONNE gave me a one hour message that alleviated built up stress and enabled me to have a much needed restful weekend.
I also decided to get a manicure while I was there as I am a guitar player and like to play rock star every now and then. DIONNE was also able to do this in a very profeccient manner. A true professional.
I can’t wait for my next visit!
KL

My boyfriend and I were in need of massages. We called and they had a couple’s massage available and took it. We like getting massages together, so wanted to try it out. We received our relaxation massages while being next to each other. Fabulous experience. The massages were fantastic and we both left feeling relaxed. It was the perfect thing to do on a rainy day.

I have been here twice with Groupon. The first time I went with a friend and our massages were great! I find it difficult to find someone who can do a satisfying massage and the second time I again had a wonderful massage.

I purchased the Groupon. I called and made an appointment. The owner asked me if I could arrive a few minutes early so I did. I try to open the door and its locked. I knocked and a guy opened the door the door and asked what I needed. I told him about my appt. He was already working on another customer so he called the owner to see what was going on as he was the only worker there. She double booked him. He had no idea. I had to wait for him to finish with the gal he started on, whatever. What made me feel bad was he told me when you purchase the groupon the salon only gets $ 6 and so they basically do the service for nothing. After he finished with the other gal and she left he told me about how she didn’t tip him. Very uncomfortable experience. My nails looked pretty good but he did cut my cuticle to low and made me bleed.

I am giving this place one star because is nothing less to choose from, I am still in shock the way that they do their massages business. I bought a living social coupon because I am looking for a place near home.
The room that they had me for massage is right outside where they do the rest of the services, nails.etc. beside that it was so noisy, what made me leave on the middle of my appointment was that the room that i was in had 2 massage tables separated by curtains, while I asked the masseuse, she said that the room is used for couples massage, so once she closed the other door i got undressed and ready for the massage, about 20 minutes on the massage someone (man) walked in the other side of the curtain and start getting ready for a massage, i couldn’t not believe what was going on, there i was, half naked and right behind a cheap curtains was this guy breathing hard while getting undress, i was not fast enough to leave that place, their answer was, oh sorry, is not that he can see is dark enough for that to happen. I was so upset, I learned my lesson, never again buying this deals, just spend couple more and get a massage in a professional place.

Worst customer service I’ve ever experienced. A friend and I bought groupons and after taking forever to find a time slot that worked for the owner to schedule us, there was no one there for our appointment when we arrived. She neglected our phone calls and texts, luckily, groupon reimbursed us. I will never return to this place.

Worst manicure and pedicure ever! Will not be back. I got a groupon and I hate that I wasted money on this place. He rushed through the manicure and pedicure– only took 50 minutes for both. The massage was not good at all and very rushed! My nails started peeling along the cuticles the next day.

Great place… Very clean, warm inviting place. Personal staff who are very dedicated to make it a pleasant experience.

I wrote a review on this place before the name change. And it wasn’t a good one — at all. But I had a gift card with almost $ 100 on it so I decided to try them one more time hoping I’d be converted.
1. The massage was great. (same as last time).
2. My mani-​pedi started at 3:00 and I wasn’t out of there until 6:00. The owner and the other people working there left my manicurist there to go to happy hour and she was a little upset because she was supposed to be off an hour prior to the mani start-​time. Uncomfortable.
Like the last reviewer there was a lot of complaining about groupons and me using the gift card and all that was awkward. My nail girl was nice enough, but like Loren my shellac manicure was really poor. I agree that CND is a superior product, but my thumb nail was peeling the paint only a week into the manicure. Usually this lasts 2 – 3 weeks on me.
3. The place is not very clean. There is visible dirt on the floor and along the floorboards and the bathroom is not very clean.
You can pay a lot less and get better service without having to spend 3 hours on a mani-​pedi at Happy Star Nail in Louisville or Aloha Nails in Lafayette. I won’t be back. Sorry! Love the local ownership and the concept of having this business in Lafayette, but they need to do better. I’m done.

This used to be called Look and Feel Good Super Spa but they just recently had to change their name as they were getting calls for services not offered. I went to this place for the first time because I got a Groupon for their massage services. Great deal for 2 massages for 60 minutes at half off. They are surprisingly open every day so I scheduled a Saturday midday Swedish massage. They have a scheduling website which sends you a confirmation email and reminder, which is nice. They also appear to have many massage therapists so I just said I would take whoever was available. I ended up with Morgan Taylor, this petite lady who has a terrific strong touch! I thoroughly enjoyed the hour long massage and felt like Morgan really was able to target the areas where I was tight. I really also liked the fact that she didn’t cut the massage short even though I was late and had to go use the bathroom halfway through my massage! Unlike some places I’ve been, I never once felt she was watching the clock and felt that she made sure to give me the full hour I paid for… a real treat since it seems so many places detract the time the are supposedly allowing you to undress and get on the massage table from your actual massage time…
So, for my next massage, I scheduled with Morgan again. This time, I asked her to use half the time for the Swedish massage and the other half for foot reflexology. I had another great massage… and highly recommend you try Morgan, she’s really great! I have another massage scheduled with her again in a couple weeks.
The prices at least for massage seem reasonable and the place is convenient for me. Every time I have been there, there have been people getting their nails done since it is a full service spa. It’s not a very large place but cosy and clean and bright. If I ever get my nails done, which is usually never for me (sadly), I would consider trying it out here :) For now, I say try the massage!

I got a groupon to try this place out the other day and I absolutely will not be back.
I was required to make an appointment, so I made it for 1 pm on Saturday. I get there on time, though they didn’t even start on my nails until after 1:30 (and after I said something) making me late for another appointment I had scheduled for that afternoon.
The massage chair they put me in didn’t work, so they moved me to another chair, halfway through my pedicure.
While I was getting my manicure done, the shop owner (who was doing my nails) was talking to another technician about Groupon. I said, «oh yeah, I told you I had a groupon, right?» To which she says, «yeah I know. We hate groupon. They steal all of our money.» It was very awkward. I understand her not liking groupon, but as A shop owner she had the choice in whether or not to use Groupon services. That should not mean I get treated differently because of it…
I think the main reason I give this shop 1 star though, is the fact that I was up charged $ 16 for shellac manicure. I was told that her CND shellac was «way better than gellish» and it would «last 3 weeks.» She went on and on about it. So, I splurged, seeing as how I was going on vacation. I am writing this review right now very frustrated and disappointed, because in only 4 days, my thumb nail’s shellac has completely lifted and half of the nail is now unpainted.
What a complete waste of my time, energy, and money. They were rude, over priced, unprofessional, condescending, and worst of all, my nails look like crap. Great.