John Muir Medical Group

I have been a patient with John Muir for the past four+ years. This time i decided to change my physician and decide to go with Dr. Maha Toma. On September 11, 2015, I visited Dr. Maha Toma’ office for my first visit with her. Doctor asked me if it was ok to do a complete physical at the same time, to which i agreed. The doctor generated the lab orders for the same.
But instead of the annual physical checkup she generated the bills and lab tests under some other code. i have received bills from the doctor’s office as well as the Labs. I understand that this could have been a mistake.
I have called your office about 9 times, to ask for the doctor to correct the billing code. Every time i am assured that a message will be left for the doctor who will look into the matter.
I have also spoken with the manager Mr. Robert, and he assured that he will discuss the matter with the doctor and will get back to me with a resolution.
To date no action has been for the same. I am surprised at the level of service as well as their (ir) responsibility for the care provided.

Needed to get a primary care doctor when moving to this area, and she was one of the only that I had a chance of getting into. Makes sense because she is awful. Told her I was in pain multiple times, and she said, «oh no, you are fine. I promise.» in and out of the ER for back problems since, she was no help. going to an internist I thought I would find there root of the problem and fix it, but instead i just got sent on my way, and still have pain.

A doctor’s office nurse told me that Dr. Toma has a good reputation so I went to her and made her my primary care doctor. I believe she is a good doctor and wanted very much to stay with her. I’ve seen her four times now and each time she is in a hurry or seems to be in a hurry, doesn’t appear to listen even though she’s looking right at me, and is abrupt. On one visit she did an EKG and said it was normal and then told me that it didn’t mean though that I wasn’t having a heart attack. I assumed she knew I wasn’t or she wouldn’t have said that and then done nothing. I asked her if I should have a chest x-​ray and she agreed I could have one. It turned out to be fine but my level of pain wasn’t my imagination and not feeling like my doctor was concerned was concerning to me. I wrote to her and asked her if I should have the second type of pneumonia vaccination and she said I should come into her office to talk about it. So I made an appointment and went in and she said that, yes, I should. There are apparently two different pneumonia vaccinations, one ending in the number 2 or 12 and the other ending in the number 23. I’d only heard about the one and just happened to discover the second one on a medical website for professionals. As she left I asked her if I needed another one after this one and she said I should get another one in six months. When her PA came in and gave me the shot I told her I would see her in six months and she told me I didn’t have to have another one. I told her what Dr. Toma said and she went back and conferred with Dr. Toma and then came out and told me I didn’t have to have another one. This was disconcerting but it happens. Recently I sent her an email, since that is supposed to be of of the benefits of being connected to the John Muir Healthcare system. Her answer to me was that I should make an appointment and come in. I did. The first thing she said to me was a criticism of the lengthy email I sent her. I thought more rather than less information would be beneficial. When I told her she didn’t have a very good bedside manner she became insulted and I wound up apologizing twice. Her response to me was that I didn’t have to stay with her that there were other doctors I can go to. So, as much as it pains me to do it, I’m now looking for another Internist. I work so always having to go to her office for things like even finding out if I should or should not have another type of pneumonia vaccine is very inconvenient. I also don’t feel like she likes me and it may be that we just aren’t a good match. I don’t have anything terrible to say about her as a doctor. As far as I know I’m leaving a very good doctor for another doctor maybe not so good. It’s hard to tell whether or not one has a good or very good doctor anymore. I’ve spent four hours looking on the Internet, comparing doctors, and trying to find a good one. I finally chose one who has medium ratings on this site but was recommended by the receptionist in her group office and I’d rather try one who is recommended than not. Don’t decide not to choose Dr. Toma because of my review but, if my review is one of several similar reviews, then there is a pattern that I think should be noticed.

I was in need of a new primary care physician and was lucky enough to find Dr. Toma. I found her to be friendly, thorough, thoughtful and professional. She took time to learn about me and my health history, asked relevant questions and answered mine. She is approachable and accessible. I look forward to a long association with Dr. Toma.

Dr Toma was everything I could have wished for in a Internist, caring but now bossy.
Dr Toma really took her time with me during my first visit and I left feeling that I had finally found a a Dr that I can come back too for anything and it doesn’t take all day to get through to her office for an appointment.
I’m a nurse my self.
Her office staff is great too.

I chose this group for our family when we relocated to Lafayette. We were surprised to easily be able to get appointments with Dr Toma to establish ourselves, but now I see why! She wasn’t easy talk to, and didn’t seem interested in learning about my medical history and what my doctors and I had finally found that was working for my chronic condition. She referred me to a pain management clinic for the small amount of pain medication that is part of my monthly migraine and severe dysmenorrhea treatments that I have been taking for years because, according to her, I am «too young.» I guess I didn’t realize menstrual pain and migraines only happened at certain older ages? I wonder what age she allows patients to have pain? She ordered many expensive blood tests and imaging tests, all of which I had done in the last year with my previous dr. I told her again that I don’t have insurance so I would really rather have the least amount of testing possible, and I was not even sure what she was looking for. I did the testing and still, months later, have heard nothing back about them.
My partner went in for follow up for bloodwork from his last dr and some concerns about depression. She ordered the blood work, never followed up. A man seeking medical help for depression is not an easy step, and in response you totally leave him hanging? That could be a dangerous for someone unstable.
Overall, she was pretty cold, and after dealing with 16 years of throwing up and passing out from this pain monthly, suggesting I drink more water or take an Advil is downright insulting.
Needless to say, we switched to another medical group. If you are looking for compassion and someone with a heart to help people, keep looking. Dr Toma is not the woman.

I’ve only seen Dr Maha Toma, and she’s the worst — nasty, careless, unsympathetic and no help. I went in for elbow pain and she sent me to Urgent Care instead — hello?