Haws’ Plaza Auto

They worked long distance with me to get my Mom’s beloved 20 year old Camary back to working order.
They went the extra mile to do a bit of detailing, rock chip repair, and fabulous communication with my 86 year old Mom.

I’m so happy with my ’98 Toyota Camry XLE after repairing both the rear and front bumpers. The repairs were done quickly and the final cost was lower than the initial estimate. Also, I was given a rental to use while my car was in the shop, and the whole process was made very simple and affordable. Also, everyone was really nice and kept me informed about my cars progress so I knew how things were going.

Someone stole my catalytic converter from my car in broad daylight in the Orinda BART Station. Being new to the area, I chose Haws’ because it was on the list of my insurance’s preferred auto shops, it had great reviews, and it was close-​by. In short, Haws’ made a terrible situation better. Mike ensured that my car was fully restored to proper running order including the check engine light which the muffler shop balked at fixing. The icing on the cake is that they washed and detailed my car inside and out. This is a big deal since my inoperable car was parked under oak trees and it was a mess. Heaven forbid if I ever need another trip to the auto shop again. If I do, it will be to Haws’. Thank you Mike and Genevieve.

First and foremost, absolutely sucks that you are reading over reviews for an auto body shop. Hope that there were no injuries.
We recently got hit by another car (everyone was ok, thx for asking) and our insurance rep recommended Haws. We took our car here and we were amazed at the level of service and professionalism.
In particular, Leah was amazing at communicating with us throughout the process. She also coordinated with both insurance companies to make sure the deductible and everything would be paid and we could get our car back asap.
Although i certainly hope that we don’t get in another accident, it’s great to know that Haws would be our first and only call to get everything fixed.

Mike and Leah’s customer service goes so far beyond anything I have ever experienced that I won’t take my cars anywhere else. They bend over backwards to make it easy for their customers and the quality of the job is outstanding. They don’t cut corners, so if you want a perfect finish to your repair this is the place to go to. Really friendly local family business too.

After a really unfortunate Audi-​door-​into-​pole incident with my boyfriend’s car, we took it to Haws to get an estimate and/​or see if they could get it to close so we could at least secure the car. The guys at the shop took a look at it and said we would probably need to buy a new door, but they would see what they could do about getting it to close. After about 20 minutes of tinkering, adjusting, and some stretching, the door closes, locks, and is, for the most part, flush against the rest of the car.
It’s a huge relief to not have to need to spend a couple thousand on a new door right now, and the guys at Haws gave us a workable solution for the time being.
By far, the nicest shop I’ve ever dealt with. Everyone we talked to was professional and very kind. They went out of their way to help us out, so I’ll definitely be telling anyone I know who needs body work on their car to take it to Haws.

I went in and wanted to see about an estimate for some work before I sell my car. I think her name was Leah… was SO kind to me, looked at all the damage, assessed the work needed, and told me flat out that it wasn’t worth her company fixing the car. She looked up Kelly Blue Book prices and even emailed me a craigslist ad for a comparable car, and basically gave me awesome advice for half an hour, free of charge. I was shocked. I always feel like car places are trying to take advantage of me. I almost wish I had work to give them! But instead I will write this nice review. :)

I’ve owned BMWs for almost 30 years and Haws is exceptional. Recently I had a rear bumper that the sun had damaged over the years. It needed to be repainted. The car is 14 years old and in excellent condition. The work done was perfect in match. If you care about your car, well, so does Haws.

Having to visit an Auto Body shop is on par with having to get a consultation on a root canal. I was in a bad mood going in after my month old vehicle was a victim of a hit and run in a parking lot. I was expecting the worst as there was noticeable damage to the right side of the rear bumper and a nick on the quarter panel. My estimator was extremely pleasant and immediately tried to look for opportunities to avoid repairs. Within 5 minutes my car was sitting in their detail shop getting a rub down. Miraculously they were able work out a lot of superficial damage with only a couple of scratches remaining on the bumper. It was almost good enough to leave alone, but she left the decision up to me. We plan on getting the bumper replaced through Haws’, however thanks to a little elbow grease my repair will be about 1k less. Thank you, Haws’ for making me feel better about a bad situation.

If I could give Haw’s Plaza Auto 10 Stars, I would do it without question because they deserve it.
A month ago, I was involved in a fairly substantial accident in which I was rear-​ended and pushed into the car in front by a texting driver while I was stopped at a traffic light. Despite the obvious liability, the insurance companies have done nothing but give me the run around. Leah and Haw’s have been the only honest and straightforward parties with which I have dealt – I cannot give Leah any higher praise. She has been amazing at coordinating the insurance companies’ 3^rd party estimators and providing accurate, direct and honest information about the damage to the vehicle which has allowed me to deal with the insurance companies that are doing nothing. It is so refreshing and rare to find a business that actually cares about not only the quality of its work, but also the quality of its customer service.
Without any question, this is the first and only place that I would recommend taking any vehicle that needs body work.

Can’t say enough good things about this business. They are really first class in all respects. Quality of work excellent. Customer service excellent.

Supreme service. I can’t say enough about how professional this company is and what a fantastic job they did fixing my car.

Happily, Haws is here for me! Mike, you are a wonderful, caring guy, and the work you perform (or have performed by staff) is always showroom perfect. I trust you with my cars, and I feel comfortable as a lone woman entering into your auto body /​repair facility.
Thank you for your excellent work. Everything has always gone smoothly. Insurance issues (your staff just breezes right through this stuff!), car rentals (again, I never have to tax MY brain… it’s all done for me!), and then the stellar result.
Looks like my car (s) just came off the showroom floor!
Thanks!
TH

Have had to take more cars in for repair than I would like, but Mike and staff always do an excellent job. I don’t even bother getting comparison estimates any more.

Outstanding professional service! This is not my first «perfect» experience with Haws exceptional staff and Mike Dunbar. If all businesses were to operate on this high, «exceeding expectations» level, the world would be such a better planet!!! Haws’ ideal location, right next to the ultra-​contemporary Lafayette library, is also super convenient.

I’ve brought my car here unfortunately too many times, people seem to like hitting my car :(
But these guys always fix it up real nice! I will saw they aren’t the fastest but I never been disappointed with the quality of there work plus they have a lifetime guarantee on all there work.

As good as it gets!
I keep my cars forever and they look almost new when I sell them. Recently my new car was hit and I was heartbroken.
I was treated like am member of the family and my car is like new again. There is no reason to go anywhere else.

I’m not much of a car person, in fact I know little about cars, which is why I always feel uncomfortable in auto places… but now Haws. They were very professional, did what they said they would, kept me up to date on the progress, gave me a ride to work and I left my rental car with them to take care of! Highly recommend using Haws Auto Body in Lafayette. My car looks like new!