Gordon West, DDS

Im not sure about the other reviewers, or their past experiences with dentists other than Dr West, but good luck finding anyone who can compare.
Dr West has completely transformed my fiancé’s smile with a full restoration. He smiles so much now!!! Dr West has also worked with us on a payment plan.
I have plenty of experience with dentists and orthos — good luck to those other folks on finding someone with his skill and care.

I’ve been going to Dr West for a couple of years, now he’s so busy, he doesn’t need my money. He is much more expensive than other Dentist and their billing system leaves too many open questions for me.
Today was my last visit. It was an appointment I made 2 moths ago, I had to get a sitter and all that and blah, blah… After waiting 20 min past my appointment time they took me back to the THE CHAIR and I was tense, cause waiting to be in the Dentist sucks. The tech woman, teeth cleaner asked me if I want to reschedual because I need to be out by 3pm and she couldn’t do it. I was too tense part way through and decided to leave and reschedule. I was not rude, I let them know I was not happy with the wait and the last words from my tech were «I work too hard to put up with this.» Well guess what, I pay too much money for that sort of service. They wanted to give me a new appointment for Oct, two months from now. Gordo doesn’t need your business, he’s too busy already.

Dr. West is not my regular dentist, I went there for my veneers in September 2013. I paid cash knowing my insurance does not cover cosmetic work. May 2014 I got a small chip on one of my front veneers. Went back to Dr. West to get that chip fixed. Before he started the work, I asked him and his assistance for the cost because I’m paying cash. He said since it’s just a minor fix then won’t be too much. The assistance said it’d be about $ 100. I paid about $ 85 after my chip was fixed.
To my surprise, I received a bill for an additional $ 450 four months later (September). My wife called their office and the receptionist said it was for a filling. I did not have fillings done. She later said my bill was actually $ 500+ and my portion was $ 85 so they billed my insurance the rest but was denied.
I called and spoke with her the following day and the receptionist kept telling me to call my insurance. Of course I did not waste my time calling my insurance because they know, and I know that my insurance does not cover this procedure. I went to their office to talk with Dr. West and the assistance who gave me the cost. Of course, Dr. West did not want to talk to me. The assistance’s excuse was just the same as the receptionist’s…billing insurance. She talked with Dr. West and he said I can pay half of the bill. I did not want to waste any more time arguing with them so I paid and left. Will never go back. I don’t mind paying for a service but it’s the principal behind it… Dr. West and his assistance lied to me… knowing that my insurance will not pay. If they would of told me that the actual cost was $ 500+ and my portion was $ 85, then I’d understand but to tell me something and later do something else… that is dishonest. I still don’t know why my procedure was billed as a «filling» when that is not what I had done. I did not want to waste my time in their office asking for that clarification.
I’m also disappointed that before getting my money, Dr. West have time to speak with me but after that he did not care to resolve this issue.

My family of six have been patients of Dr. West’s for about seven years. It feels like seven years of an abusive relationship, where things keep getting worse, but you keep hoping that it will improve. DO NOT USE HIM. He ignored my daughter when her anesthesia did not work. He way, way overcharged for my sons fillings. I still have the estimate of it being just over $ 100 after insurance. After the work was done he sent a bill for over $ 1,000. I checked around at other dentist. They all charged less with no insurance. I have continuously been handed toothpaste and charged $ 30 for it and being charged for bizarre and unnecessary things. The guy is into up charging. Beware. The last straw was the last two times when I waited over one hour to just see him. I gave up and left. My husband called and Dr. West told him it was because I refused some x-​rays. Passive aggressive? Don’t use him. This has been a huge disappointment. Thank goodness other doctors don’t act like this.

Let me preface this by saying that I am absolutely terrified of going to the dentist! I will admit, what first drew me to their office is that they offer sedative dentistry, for nervous nellies like me, at a reasonable cost. I had been procrastinating going to the dentist, so this is the push I needed. For drilling and other difficult procedures, you have the option of oral sedation the night before and during your visit. I was given the option of nitrous oxide for my more routine visit for only $ 40 additional. Boy was it worth it. The most relaxing dentist visit EVER. I was not a total nervous wreck and left feeling relaxed and happily booked my next cleaning appointment.
Marcie and the rest of the front desk staff were great. There was zero waiting in the waiting room, they were ready for me. I didn’t see anyone else waiting either. There was a Bronco game that night, so everyone was sporting their casual Bronco gear – love it! Stephanie took absolutely great care of me. As I’ve mentioned I can be a bit nervous (understatement) and she was extremely patient with me. She calmed my nerves while giving all my X-​rays, cleaning, flossing, scraping, etc. etc. She seemed very skilled at what she does and had lot’s of plaques on the wall to prove it!
Dr. West was great as well. He had a nice laid back «chair side» manner, super friendly and likable, and all the while professional in assessing the state of my oral health. I will be going back to Dr. West’s office every six months (I promise). I’m also looking forward to an upcoming consultation appointment to talk to Dr. West about my options for some «prepless veneers». From what I’ve heard, he does great cosmetic work.
The facility seems top notch and the equipment modern. At the end of my appointment a laser was used on the tops of my teeth to find small cavities that x-​rays don’t pick up. Many of these are tiny and nothing to be concerned about, but they still track them, to keep an eye on their progress. I was impressed by this. I’ve never seen the used of lasers at previous dentists. Overall, very impressed by Dr. West, staff and facilities! Top notch!