FedEx Office Print & Ship Center

Excellent service as always, I went to the franchise in Walnut Creek but the service was awful and they didn’t know which forms I need to fill in to send documents to Mexico. Instead, here it was accurate cheap and fast.

This is my favorite FedEx location in the area. The staff here is always helpful and friendly, and I usually don’t have wait long to be helped.

I am a fan of FedEx Office in general. This review is based on my experience with the Sony picture kiosks only. They are old, have spotty functionality, and need to be replaced. This is true of the other location in Walnut Creek as well. I drove over to Walnut Creek and neither one of them worked so I went to Lafayette. The machines in Lafayette didn’t work either. Frustrating. Waste of time. My suggestion: Invest in some equipment that works or remove so you’re not representing that you have that service because you often don’t due to the fact that they frequently don’t work.

Love that they are open late. Friendly staff. If you go in late you don’t need to pay for parking. Quick service for anything you need. Will be returning here for my future printing needs!

I stopped in here to have one page scanned — no one else was in the store. I was very disappointed that they were not able to scan and email the doc to me. Instead they directed me to the computer and told me I could rent the computer and use the programs on it to scan and email to myself paying for the computer use by the minute. I checked my phone and learned there was a ups store around the corner and they scanned and emailed it to me in a minute. Next time I will choose ups, much more service oriented!

I came here to have some special boards and some menus printed
They did a great job!
Coral, the woman who helped me with everything, was extremely professional, helpful and friendly — I will definitely be doing all my printing here after the great experience

This store is horrendous. Slow, distracted service provided by surly workers. I received a box delivered by FedEx from a clothing store. I carefully open the box by slicing through the strapping tape. Clothes are too big.
They go back in the box and I retaped it with more strapping tape than what was used by the clothing store.
Here’s where it gets frustrating. I take it back to the store and the employee says «I won’t ship it in that box. It’s not sturdy enough.» Huh? You won’t ship this box? YOU JUST DID! That’s how it got to me.

I should have written a 5* review about a month ago but didn’t get to it. Yesterday I had another 5* experience here so I just to write and give kudos to the gentleman who was behind the counter and helped me print some documents. In both cases I needed these documents printed immediately and only had them in an email format. I emailed it to their office inbox and had the copies printed immediately. I was in and out in about 3 minutes. The job cost 47 cents and came with a huge smile! Thank you FedEx print shop! The person helping me last month was Alberto but I didn’t get the name of the gentleman helping me yesterday. Thank you both!

just had to wait 15 minutes for 2 people to be check in at the FedEx desk when I’ll have to do is pick up a package.

Kinko’s seems to have changed their configuration store in recent years to accommodate more shipping than people using the computer stations, which I think has improved their service.
I find the employees to be eager to help and patient with all of the questions and assistance requests from customers, especially Aisha.

For all your copy/​print needs, this is the place to go. I came here one night around 9 or 10 PM needing business cards printed up for a business class the next day. I brought the PSD file in on a USB drive and the guy working that night opened it up on his computer and printed up a box of them for me, no problems!
I also like how every copier and photo machine is self-​checkout capable so you don’t need to get in line to pay an employee when you’re done. Just stick your debit/​credit-​card in, make your copies/​print your pictures, eject your card when finished, and you’re set to go!
I come here to print the occasional picture too. They have ‘instant-​print’ stations which are nice. However, they won’t read my USB drive so I have to burn the images to a CD which feels like a prehistoric method in 2013. I’ve experimented with both Mac and PC formatted USB drives and neither worked. Hope they fix that or get new machines. So that’s why only 4 stars.
That small issue aside, this place does what it advertises and does it well.

The customer service here is awful. I walked up the front counter and the gentleman working just stared at me until I said I needed some help. Then when asking the young lady up front to help me with my shipping she was less than happy to be there and very unfriendly. I will never go to this Fed Ex office again.

Fantastic customer service. Thanks for all the advice and help with shipping via Fed Ex. Copy machines and computers always work great! Convenient.

The Customer service here at the Lafayette Kinko’s is exceptional. Whether I call in or walk in, the employees make me feel welcomed and are prompt in assisting me with anything I need help with. Love coming here and leaving satisfied.

Justin went above and beyond for a project we were trying to print for my 12 year old son. He helped us re-​format the document to properly print — and spent a ton of time with us. I’m impressed with the customer service and the store is always clean. Thank you Justin!

Stopped in on the way home last night around 7:30pm to see if they do passport photos. The gentleman working there was quite friendly and nice, and had me in and out in about 5 minutes! Left with a great set of 2“x2″ passport photos for $ 14! Now the hard part… picking out where to go with my newly updated lil blue book! ;)

Fantastic all around. Revamped & updated location. Expanded office supply and related tools for the presentation needy. Take advantage of their online print orders. If you’re seasoned and speak the language, more complex projects with special instructions can be emailed direct.
They have a smart selection of items you may just need:
— ID badges
— notebook portfolios
— filers
— mounting tapes and window hanging kits
— cutting tools
— assorted pens & specialty pens
— packaging mailing supplies
— interesting book selections
The seasoned staffers can provide some pretty fabulous recommendations and are really solid with quality control. The not-​so-​seasoned can be all over the map.
The only negatives:
Self-​serve machines consistently have issues.
The parking lot is horrid and too many businesses share the tiny lot; park closer to Chow’s or try Moraga Rd.

I had a large job done here and every person I dealt with at this Kinkos was great. But the person that really pulled through was the manager, Alberto. The Lafayette store didn’t have enough of the paper stock that I needed on hand so they arranged for their printer elsewhere to do the printing, but their machines broke down and were not going to be able to turn the job around in time for me to FedEx it to my clients, so the manager arranged to have one of their printers a couple miles away from my client’s do the job and they hand delivered the entire project to them. WOW!
All the while, I’m stressing out a little about how close we’re cutting it but Alberto stayed later than his usual hours to personally make the phone calls to arrange everything, kept tabs on the job, and regularly kept me up-​to-​date about how things were going. Talk about customer service, he really made everyone feel like they were a priority (and it wasn’t just me, he was managing the walk-​ins and other customers all at the same time). And he was professional and courteous throughout. Very impressive. I wouldn’t say I’m typically impressed by FedEx/​Kinkos in general, but this one has won one happy client.

I have been to many Kinkos, and the one in Lafayette is my favorite. Let’s face it, working in a copy-​shop has GOT to be a pain. Millions of forms to fill out & people t «assist» in the self-​serve area (yuck).
This location has always been a great experience. This week — even better. I ran in to leave my thumb drive & get a test print. I expected to fill out tons of forms & come back in 3 days. Instead, the manager did it on the spot. I then ran all my copies & he cut them on the spiot.
Great customer service in a tough industry.

Oye.
I used to Kinko’s many-​a-​times… if you depend on having a successful career in this day and age; you need to develop a stable relationship with a copier, a stapler should be useful like your arm and a computer… well you need to know them.
And Kinko’s has the ability to be like Starbucks, the workers can have attitudes and be douches just because you need help with a margin on a document, PDF’ing something perhaps… you get the drill.
But a kind note to employees withstanding: IT’S YOUR JOB, YOU A-​HOLE.
Fortunately, for Lafayette – they have a good Kinko’s. I’ve had a long-​standing relationship with this one due to being a student at Saint Mary’s College.
Lucky for them, they hire friendly people. ‘Cause paper cuts could be the new form of assault.
Gives an odd twist to, «I’ll cut you, bi-​otch!»