Duiker Susan MD

Dr Duiker was attentive and helpful. I was seen for an infected wound the same day I called even as a new patient. Everyone I encountered at the office was friendly, helpful and professional. I was wary of the office due to the negative reviews, but chose it because of the convenient local. I was prescribed antibiotics and am recovering. Dr Duiker listened and reassured my concerns over the antibiotics. I always want to doublecheck that they are not over prescribing. Everyone was also nice to my two-​year-​old daughter who was with me. Dr. Duiker gave her a sticker and was sweet to her. Overall, it was a pleasant experience. I can’t wait to visit again (haha, just kidding– hoping I stay healthy)! But if I do get sick again, I would go back.

I’ve been coming to Family Medical Associates for almost 15 years now. The facility is located *IN* the same building as an urgent care, but it is NOT an urgent care facility, it is a family medical practice linked to the BCH system. (If you showed up puking your guts out I’m certain that they would send you across the hall. .. that’s what urgent care is there for…)
Dr. Duiker has seen my wife and my infant son on several occasions, ever since his birth, up through pre-​K immunizations and so on. Dr. Duiker was always professional and kind. .. we have no complaints about treatment or bedside manner. Our son likes Dr. Duiker a lot, in fact, and looks forward to seeing her.
As for criticisms about how the practice itself is run: Over the years I have seen them go through a few iterations of front desk staff in the reception area, but I don’t think that is unusual for medical offices. I’ve encountered a surly attitude once or twice, for sure, but the nurses and doctors have always been gracious and professional. Try calling *anyone* in BCH, from billing, or anywhere else, and they will all give you short shrift. I’ve been treated way worse elsewhere.
I don’t hold a grudge against front-​desk folks or those answering the phones — they put up with a lot. People try to get «free treatment» or feedback on medical advice from receptionists or medical records clerks — I think they have no clue who they are, or that Doctors are booked solid and can’t answer phones at the clinic.
When getting treatments and labs from my primary doctor at Family Medical Assoc, they have always called promptly to leave me messages about test results, and so on. I haven’t been OVER-​treated either. In fact, quite the opposite, as in most cases they tell me I’ll be fine, and that I don’t need anything more than rest and some ibuprofen… I have been in for everything from general check-​ups to sprained ankles, bronchial infections, flu-​like stuff, and a follow-​up after a car accident.

Dr. Duiker is pleasant enough, and has good intent I think. I often wondered if I was really being looked after, or if any thought at all was going into my care. When I called in to get advice or test results before just making an ex[pensive appointment, I was ignored. I do understand the need to make sure the office is lucrative and to actually see patients, but I never felt I was actually heard, felt, looked over, examined– even when I did go in. I felt like I was on my own for care coordination, tracking down rx’s, getting labs.
As for the office:
Our family have been cared for poorly here. I’ve grown to actually feel angry, which is unlike any experience I’ve had with a Dr. office before. Some of the medical staff are good, if you can get past the rest of the staff. Lab results, prescriptions, billing– these are all big problem areas for this office; there is a portal patients are encouraged to sign on to, but it goes unused. Although this office supposedly connected with the BCH system, they do not seem to actually be connected… One must sign up for completely different portals for hospital, doctor, etc… If you come from a seamless system such as Kaiser, where records, labs, appointments, etc., can always be accessed — this practice and network is light years behind that.

When I complained, the office staff blamed and ignored me and made me out to be a «problem» even to the rest of the staff, which was weird and unprofessional. Not recommended.

I used to go to this Dr. as my primary care Dr, and I stopped going. She was nice a couple of times, but she became increasingly patronizing, and I felt like I was being charged money while not actually being looked at.
And she is overweight and looks unhealthy. It made me wonder if she had just given up on any real semblance of health and healing.
I was sick once, throwing up in their bathroom while waiting to be seen. Instead of even looking at me, they sent me across the hall to the emergency room and the next thing I know I was being given habit-​forming drugs that I did not actually need and which were not actually made for my symptoms. Any idiot could have seen this was not a life-​threatening emergency. I was simply sick. You know, a strep test, urine sample, that sort of thing would have made sense.