Bob Rohrman Honda

I bought my first and second Hondas at Bob Rohrman Honda. Lisa, the finance manager helped me with everything both times. She sold me the cars and was there for the financial part too. I’ve bought other cars in the past, from the dealership, but Lisa made it all stress free and easy. If you need a good car and want a Honda, I’d definitely recommend Lisa M. at Honda.

Worst experience I’ve ever had, dealing with anything service related to any vehicle I have ever owned or driven.
My advice: Flee. Run away. This is the worst service I have ever received and garners this review, the only review I have ever written.
The facts:
1. Noticed my car lost power steering on Sunday August 28. Figured out it was a newer model (2012 accord) and has electric power steering (not using fluid).
2. Gave my car to bob rohrman on Monday. They called a third party to tow the car. They said they can have a driver pick me up and take me to bob rohrman when my car is done.
3. Ashley called me that day (Monday) and left a voicemail to ask me to call them back, reached Ashley and she said a rat chewed some wires and she needed to order and install a new harness that would cost about $ 1400 total.
4. I called back multiple times Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday. Had a ton of trouble reaching them due to how unresponsive they are and never directly spoke to Ashley on the phone.
5. Reached someone at service on Friday who said my car was done being serviced. They didn’t have any available drivers to pick me up and I could not find a ride to go to the dealership Friday. I was supposed to visit my friend in Illinois today.
6. Could not reach anyone Saturday, office closed at 3pm. Closed on Sundays.
7. I called in the morning and told someone to let Ashley to call me back ASAP. She did not call the entire day. Finally get my friend to drive me to Honda service at 5:45pm (still no phone call). Picked up my car.
8. Ashley claims to have called me and left a voicemail on Thursday. I check and have received no such thing. The last voicemail is from Monday.
How I feel: This place doesn’t care about customer service. If you gave me a week and $ 1400, I could’ve fixed the car myself.

Avoid this place for service.
Their service department is nearly impossible to get ahold of. I called 4 times and left my name and number. My calls were never returned. I had to just keep calling back until I got someone. Service just doesn’t pick up the phone. I finally made an appointment for a Saturday. When I went in, they said that they wouldn’t be able to get to my car that day. I told them that I had made an appointment. They said that everyone wants to get their car fixed on Saturday. I told them that I understood but said that is why I had made an appointment. They clearly couldn’t care less.
I needed them to look into a check engine light and to change the oil and filter. When i returned the next week, they said that I needed new catalytic converter. And they did not change the oil, but at least they didn’t charge me for it. I was a bit peeved about the oil and suspicious about the diagnosis. I asked them directly what were the codes that were read. The guy wouldn’t tell me and started to get testy. He raised his voice and gave me some story about how the guy who did the work has been doing this for 20 years or something. I told him that just because he has be doing this a long time does not mean he is competent.
Anyway, I took the car to a place in West Lafayette. They changed the oil and said that the car did not need a catalytic converter and that the light was regarding the hybrid battery.
Also, while I was waiting for my ride outside, I was accosted twice by salesman trying to sell me a car. One insisted I take his card.
I desperately wish there was another honda dealer in town. These guys are the worst.

I’ve been to their service center on several occasions and have usually received decent service. They recently replaced a battery (covered by warranty) and completed an alignment on my Honda Accord. I believe the actual mechanics who worked on your car should be the one to hand you the keys and check you out so things don’t get lost in translation. Free water, coffee and wifi while you wait is always a perk. The wait times can be quite long sometimes. They accept competitor coupons so pull one up on your phone while you wait!

I bought my Honda Civic here in 1996, and as of 2014 it is still running reasonably well for an 18-​year-​old car. I credit this to using their service center as much as possible. I made the conscientious decision to go to the «dealer» for my automotive service and have not regretted that choice. I know that it is likely that there are places just as good and perhaps less expensive, but that requires a lot of luck in finding. Besides, it is so straightforward to go to a place that knows the recommended maintenance schedule without a great deal of exposition, and there is value in that.
Besides, I consider their prices for routine maintenance to be quite fair. Oil changes are comparable to other locations, and when less-​frequent «larger» maintenance is needed, I am impressed into the number of checks performed on my vehicle. I do wonder if some repairs are perhaps more expensive, but I suspect that for the oddball repair this would be the best place to go regardless due to the availability of parts. Plus they, like many dealers, over shuttle service for drop-​offs.
Highly recommended for Honda service.

I purchased my car from Jason Murray a few years ago and had a great experience. He was honest and straight forward in every step of the process and went out of his way to help me find a car that fit my budget and needs. I was a student at Purdue when I purchased a used Honda Civic that is still running well 3 years later. I had looked at several other car dealerships prior and experienced some of the stereotypical pushiness from salesmen that were clearly more interested in the sale than what I wanted. It is not like this at all at Bob Rohrman Honda. I am so glad that I found this dealership and would absolutely recommend it and Jason Murray to anyone who is looking for a new or used vehicle.

Another day where the Rohrman lack of interest in customers has been reinforced. I began a filing with the BBB regarding the experience with Rohrman. Before anything about it was complete someone made sure the Rohrman customer service person knew. Then Rory, the customer service person called me 3 times. Turns out she only handles customer service for service issues. Since mine is about the business side she couldn’t help me. I asked if she could provide me with a name of the person who could. No… apparently Rohrman bureaucracy exceeds that of any government agency when it comes to not knowing who is in charge. Or they forbid providing that information since this is the second time I have received such a response. If Rohrman REALLY wants to be customer friendly they would say «I’m sorry, I don’t have that information but will be glad to try to obtain it for you and get back with you». Apparently that is not what customer service means to this dealership.

Perfect. Like a Mama Bear love 4 my car!
I don’t know the sales department, but the service department here at Bob Rohrman Honda is DYNAMITE. I have NEVER been wronged. They have NEVER over charged me. They know me by name from 6 years of coming only here.
People always «word of mouth» that all dealerships are more expensive. I absolutely disagree. If you have a new car, take it everywhere else for 5 years, and then go to a dealership, It is hard to get the car to their Brand expectations with mismatched parts. My Honda Civic has been taken care of very well. Whenever I want to get in, I schedule an appointment always within a week or less at my own convenience and get the free «loaner» car to borrow so I don’t have to wait. They are almost always done with my car in 4 hours or less too even though since I have a loaner and tell them to work on it when they can and I just need it back by closing time at 5 for a same day return. They are done before lunch pretty much ALWAYS. If not, they would CALL me and tell me any discovery made and how much it would cost. This is why I kindly must disagree with the prior reviewer. I am also a long term customer there, only there, for my Honda, and not just for oil changes. When recommended maintenance is requested, I do it. Here is the deal after 6 years. When break pads get from 10 to 2, it IS time to change them. They do an oil change and tire rotation every time or every other time as the cars manual recommends. I keep all my paperwork and they never stiff me. My break pads and tires wear down evenly and exactly as expected. If I DON’T change them I know that the rotors WILL be ruined and I will need to have those fixed too and its my fault then. I might wait a week or two for a paycheck sometimes, but I follow the advised maintenance. How can they ever tell me I need rotors when I just had new brake pads? How can they tell me I need new brake pads or anything when THEY do it all and track it all for me and my car. They don’t abuse it, they know my cars everything, and only advise correctly. A price given at the beginning is always a QUOTE. When new stuff is discovered, they call you to discuss the findings, suggest their recommendation, tell you the NEW QUOTE because something else or more needs done, and then you accept or decline.
At 55,000 it was nearing tire changing time. Tires need changed at a certain tread depth or mileage help used as a guide. Civic tires are made for 65,000 and certainly could go to that. I told them I needed to save up for that type of investment, and did my research. Compared to non dealership comparisons, it would be like $ 600 for for tires at tire barn that aren’t exactly the ones for my car and guaranteed to 50.000 or low tread. The Honda Service dealership would be about $ 650 and be the EXACT tires my car came with and the quality of product that goes with the Honda Brand I can’t disagree with. Service, parts, time, labor, tires, and a loaner car for the time being worked on for $ 50 more AND guaranteed until 65,000 miles or low tread. That is a heck of a value for $ 50 more. (Something like this with the #‘s — I am a girl here discussing car parts).
Buying my tires there was the absolute best and led to many more blessings: There was a recall on my car and model. The Honda Civic 2006 that had nothing to do with the service department but w/​Honda Brand itself. Honda & the service departments honorably corrected the problem. The rear axis (girl here again) was off at the 6 – 7 year mark on this year/​model and was causing uneven premature tire wear. (NOT service departments fault, they were empowered to CORRECT anyone who brought their car in of that make and model for the free replacement rear axis for all no matter where your prior maintenance was). I missed a letter in the mail and at my oil change they notified me of this and called and asked and told me it would be free. Then, at 95.000 approximately, not 100,000+ told me I needed a tire change again and discussed the logistics of it. I was the star key customer for the FREE tire premature replacement claim due to my managed and documented care. The service guy got me all the information, two copies of my bill, and added his name and number on the official form for the Claim HQs. My second set of new tires are reimbursed. They were nearing the end of their life cycle, but since not quite due yet and I accepted the cost of changing them as the axil caused problem, the Honda Brand claim reimbursed. So I got the new axil. I did let them change my tires and they well documented evidence that there was indeed irregular wear from the problem and to call them with any concerns at all for info on this car and this claim. In the end, free axil, free tires, and full tire reimbursement. My attn to correct maintenance needs saves me money and HUGE bills later. Just like health care, preventative care with f/​u and treatment is necessary for cars! Love this place!