Bob Rohrman Collision Repair Center

I had my car towed to Bob Rohrman Collison Center after a wreck. Very unsatisfied with the treatment received by the receptionist when I called to check on my car. Was told no information could be given and I would have to call back. So I called and happily my insurance company will to my car to Twin City collision where I have had a positive experience in the past.

I have a Mini, I called to be sure they could work on Minis and was assured they were able to take care of my car. The initial time frame I was quoted was 4 days, by midday of day 5, I called to check the status. I was informed there were delays and they would call later. I was called in late afternoon that my car was finished and a friend picked it up for me. My friend was the one to inform me they had scratched my tint and had paint issues, an update directly from them would have been nice.
When I inspected the repair, I found my window was mounted incorrectly and had a gap along the top. I returned it to have the window re-​mounted. In total it took 2 trips to resolve all the problems they caused.
The customer service was terrible, at no time did they even apologize for their obvious mistakes. I also resent waiting all day for a simple repair to correct their mistake and being the one to make calls to check the status. I also find it highly suspect that my car is suddenly ready after I have called to find out what the delay is this time.

I took my car here to get repaired but ended up going elsewhere. Here’s why: although the receptionist was nice, the adjuster and office manager overlooked several things that needed to be repaired and, therefore, left it off the quote price. Even more concerning was the conversation I overheard between the manager and the receptionist. They were discussing a person who called in to check on a job application. The conversation follows:
Manager: «when he comes in just make sure he isn’t a gangster. That’s all we seem to get around here. Tell him what it pays and make sure to let him know he won’t get a raise and shouldn’t even ask for one.»
Receptionist: «You’re telling me.»
Manager: «That’s the reason we can’t get any good workers in here and why we can’t keep the ones who are good.»
After hearing the manager state that they didn’t have good workers, I didn’t want to take my brand new car there and have them do a bad job on it. I decided to go elsewhere. I gave them 2 stars because I didn’t actually have bad work done to give them 1 star. However, after overhearing that conversation, I can’t give them a good rating. This is a shame because the people at the other Rohrman locations have treated me well in the past.