ARS / Rescue Rooter Lafayette

Horrible service by office staff! Scheduled for a past date but told us they would be there next day, had to reschedule. Did not show up during time frame promised the next 2 times an appointment was set. Overall, had to reschedule 3 times due to their error. No discount on services was offered. Never calling them again and you shouldn’t even waste your time because they don’t care about your time.

This place knows how to treat their customers. I had Rob out for a recent tuneup of my A/​C system, and he was a class act! Very courteous and professional, and didn’t mind me tagging along with him (due to my curiosity) as he performed his duties. Very competitively priced for their service, and they even accepted an out-​of-​state check. The one thing that did bother me had nothing to do with Rob — my furnace is located in my attic, so I called several times before the appointment to make sure that we didn’t need to reschedule for a day that wasn’t 95+ degrees. They apparently didn’t pass this information on to Rob, who was understandably not happy about having to get up in the attic, but I mostly blame the person who answers their phones for this, as she didn’t seem concerned in passing along this information.