AAA Auto Club

Bring a long book to read, like War and Peace. Service at this location is unbelievably slow. Every time I call or come in for something, they’re consistently understaffed and there is always a looong wait. Last time I was here, I waited an hour and a half just to pay my registration (would’ve done online, but needed an extension because my car wouldn’t pass the smog test), a very simple transaction… and several others waited 45 minutes to almost 2 hours. All this because (1) they didn’t have enough staff, (2) two of the people in this department, and the manager, all went to lunch at the same time, (3) the one person remaining was stuck on a difficult transaction, and didn’t process anyone else to get their business done so they didn’t have to keep waiting. So much for running a «quick» errand so I didn’t have to miss work!
Today I just wanted to ask a very simple and quick question about paperwork needed to add a vehicle to my insurance… but nope, they can’t answer, you have to wait in the queue to be seen. After ½ hour in the waiting area, still no one on the phone (I’m on hold while I wait, called before I left) and still no one helping me. Wrote up this whole review on my phone while waiting. Should’ve gone to DMV instead, it would’ve been a lot faster!!! Completely exasperating.

I LOVE the services of the AAA Club in Ladera Ranch. In one short appointment you can register your car, purchase discount movie tickets and receive maps to your indented destinations. Thank you AAA for your Ladera Ranch venue– always a pleasant experience.

This place rocks! Its how the DMV should be! Came to do a title transfer left with tags and less expensive insurance. You cant beat that. Up yours CA DMV suckers!

January 8^th still have NOT received hard copy cards! Ridiculous!