PetSmart

I would agree with some of the past ratings. It is hit or miss with the groomers and sales people. I have been to other locations and these guys are lacking in customer service skills to the point of being rude.
You have to love people and animals to be a great groomer. We leave our dogs and cats with you.
I will never ever use their groomers again.
I may buy food in a pinch but I will go elsewhere if possible.
I showed up 7 minutes early with two dogs and Melissa was so rude she told me I would be checked in «Whenever» my groomer arrived.
Whenever! And she had a attitude for no reason. Instead she wanted my dogs to become more stressed out in the itty bitty check in area. and more people walked in with their dogs.
Then I asked her why she wasn’t checking me in and she said because they were «kind of» busy. Who talks like that to others?
Okay so just let the waiting room filled up?
When you can either hire more people or put the dog away your working on. And check people in that had appointments in minutes. Not hours.
Bottom line. Don’t throw out an attitude just because your miserable.
I will go to a private groomer from now on and not buy anything here again.
My bill was $ 111.00 plus I have a $ 10.00 tip to Cynthia who is decent groomer.
Melissa sucks as a human being.
I paid all that for lip service. Thank goodness my dogs are fine. Scary 4 hours waiting for my pups.

I will never be taking my pup here again. We have been using the PetSmart for over a year now and not only have they cut my dog (with no offer of a discount or even an apology!) but the customer service is beyond atrocious. Every time I call, I get hung up on or put on hold for over 5 minutes. I went in the other day with a scheduled appointment for which they told me I was an hour early, but I was not and they refused to see me until the «appointment time.» Not only that but they had the audacity to tell me that it was MY fault. Not sure what kind of people they have working there but I would NOT trust them with your animals. Even the store manager was a joke, he didn’t even address my complaints, he simply just said «Ok, I’ll chat with the girls.» I mean honestly, what kind of business are they running? If you love your dog as much as I do, I would think twice & take your dog to Petco.

Do NOT bring you dog here for grooming. I have taken my dogs there for the last time. Very scary that a dog needed emergency treatment after being cut. It’s dirty, the groomers are not professional and it is a terrible environment for dogs.

This PetSmart is by far the best stocked in the valley. Everything you need for your pets and more.
If for any reason its not in the store they will order it and have it delivered straight to your door!
We are always greeted as we come in and they never have a problem taking my huge bags of food or giant boxes of litter to my car.
My favorite PetSmart!

This place is Hit or Miss. It is close to me, so i keep giving it another shot. But it is low rent. The groomers there are mostly clueless and inconsistent. Go somewhere else!

I have always found the staff to be extra friendly and helpful.
We used to purchase our dogs prescription diet food from here and they were always happy to order what they don’t usually carry. I have also taken a family member’s dog here when they were visiting from out of town and they were happy with the result. We have mostly visited the fish and bird sections to pickup supplies for our betta and the wild birds in our yard and we found they have a good selection.
The store supports/​partners with a local cat shelter and they had a promotion event last time I was in store. The cat shelter volunteers were all very informative and lovely and it took all of my will power not leave with a family of new kittens. They are always looking for people to foster cats and kittens while they are looking for forever homes.

Jennifer, the worker at the fish/​aquarium area really knows her stuff. We told her which kind of aquarium we had and how many gallons and how many fishes were there. She took all that down and said we can not have more than — more fishes because the fish will grow big and the oxygen level from the tank will decrease.
She was really friendly and helped see our entire process through, we got two african dwarf frogs and another fish because she said our tank could not hold anymore than that.
The presentation of petsmart itself was very clean and the reptiles and the hamsters/​guinea pigs were more active than they are at petco. I would definitely be back to this location of petsmart because the people here do know their things.
Only downside was that we had to buy food for the frogs and it was the last one on the shelf and the cap looked like it had been open, the cashier went to go bring a manager, he said there were no more of that in the back. Least he could do was offer a small discount because we were not satisfied with the product.

The dog trainers are a joke!!! Where do they get there training from? Oh that’s right they go through a 2 week course and then they become «professional trainers» wow I am very disappointed. If your looking for proper training for your dog please go to a real professional do your research because these employees are NOT THE REAL DEAL.

If I could give zero stars — I would.
I signed my puppy up for obedience classes. Prior to the first class I had a scheduling conflict. I called the store to inquire about making alternate arrangements. I spoke to Eric to explain my situation. However (although he is a mgr) Eric could not help me — other than to take a message for the trainer. Five days passed — and so did the first class making it impossible to work something out.
I called the store a 2^nd time and again spoke to Eric. He assured me the trainer would call me back. Approximately 20 mins later the trainer (Lisa) left me a voicemail insisting that she already left a message indicating that I bring my puppy to the second class. She made several snarky references to the supposed previous message. DO YOU REALLY THINK I WOULD CALL A SECOND TIME IF I IN FACT RECIEVED THAT MESSAGE??? Give me a break.
I then called the groomer (at Petsmart) to see if they could accommodate my other dog while the puppy was in training. They gave me an apt 30 mins before the class.
I went to the groomer 15 mins early to check in my dog. They couldn’t find my apt so they wouldn’t take my dog. No «I’m sorry» — no customer service at all. I asked or the manager. Ten minutes later Eric walked in. Rather than speak to me — actually he ignored me while the rude girl looking at the book said «this lady says she has an appt — but its not here». I interrupted and tried to explain why I made the apt at this time and that I needed to get to the training. Eric seemed anything but concerned. He made a bunch of stupid excuses then intimated that I probably called another groomer. What an idiot! As I have been going there for about 10 years (and all my pets see the vet at this store) I HAVE THE NUMBER PROGRAMMED IN MY PHONE. There was absolutely NO attempt to try and recover this incident on there part. Therefore I walked out of the grooming area
and went to the front asking for the trainer. I told her that I was going to cancel my contract for training as this would be the 2^nd missed class (all due to the horrid customer service at this store). Once again there was no apology or accountability. Next thing I know she is talking to Eric about my contract — just loud enough to hear them speaking poorly ABOUT ME! While Eric was refunding the contract he continued to insinuate that I called the wrong groomers therefore this was all my fault. Yep — blame the customer. Good job losing a loyal customer of 10+ years…

I love shopping here for my dog and fish. The store is always clean, employees are helpful and friendly, and they always have what I need. My dog isn’t fond of other people, but they get her cleaned up well in the salon. They recommended I bring her back to get trained, and I think I will!

Petsmart love it. I just bought bearded dragon named REX and they helped us out. They were very friendly and I give them a 5 stars. Rex is happy in his new home. I first looked at petco but they didn’t have any beardies and their stuff over there in Indio is extremely over priced. The tank I bought Rex at petsmart was 89.99 the same exact one at petco was 129.99. I really like petsmart. Thx

Their staff sucks, they do not know anything about animals. They set up the death of my pet fish Steve for which i had for 2 years. When i went to go looking for a friend for my pet fish i was being helped out by a young lady; i asked her if it was fine if i had put the new fish along in the same bowl with my old fish Steve and the lady said «yes they are going to have babies and blah blah blah». So i get home and put the new fish inside the bowl with Steve and i kept an eye on them for about an hour and everything seemed fine. I go turn on the TV and play some PlayStation for about an hour and turn around and my fish was eaten alive by the new fish… never again did i own another fish. R.I.P Steve. (True story btw no bs)

Took my dogs to get groomed at this Petsmart. They have been pretty good in the past, but something has definitely changed. I don’t know if the management has changed or if the staff has changed or what, but it is definitely different.
First off, when I went to drop my dogs off in the morning, it took me ten minutes to be addressed, even though I was standing at the counter waiting and there were an four or five employees trimming hair or cutting nails of two dogs. «We will get the groomer…» I heard this phrase three times, and each time no groomer. I told a young man who was trying to escape to the back of the store that I had my other dog in the car. He took my first dog while I went to get my second dog. Upon returning, it took another five minutes to get someone to print out the paperwork so I could leave.
When I picked my dogs up, my lab obviously looked uncomfortable. His walk was strained and he was whimpering a bit. He gingerly turned in circles once or twice. When his tail was in my direction, I saw a pinkish streak under his tail and a raw patch of skin by his behind.
The manager was back in the grooming section at this point. He quickly grabbed a towel and wiped under my lab’s tail, trying to wipe away the streak. This seemed to satisfy him, but I wanted to know if my dog was bleeding or if that was a bodily fluid or what. So I asked him and he quickly stated, «I am sure it didn’t happen here.»
I explained my dog was fine when I brought him in the morning. The manager told me if I felt there was a problem, I could have the vet in the store take a look.
He walked me over to the Banfield vet counter that is inside the store, and disappeared in the back. «Do you have an appointment?» the vet assistant behind the counter asked. I explained that I did not have an appointment. Before I could explain that the manager could vouch for me, she responded curtly, «You need an appointment.»
At this point both my dogs were distressed and we all just wanted to leave. I told the manager that I would have my vet take a look at the lab if he needed it.
There was no apology, no concern, nothing. It was very clear I was inconveniencing them.
Now I am home. Looking at my dogs, I think that the lab is okay. I am not sure what the streak was, why he was walking strangely or what happened. I am sure the coat brushing, ear cleaning and teeth brushing I paid for did not happen.
I will never go back here.

Everyone in the store is incredibly nice and willing to help! The new manager has definitely made changes for the better. They now carry refrigerated pet foods and will not be carrying cheap china made treats next year!
They always have stuff on sale to!

If I could give zero stars, I would.
We took our poodle to this particular Petsmart a few weeks ago and we were extremely upset with the service that we received. Our puppy, Sport, is such a sweetie and has never had any aggression towards anyone; he’s just a happy-​go-​lucky boy who has a constant smile on his face. We dropped him off and handed him over to a girl who seemed rather rude.
Approximately an hour later, we got a call saying that they couldn’t finish him and that he was too «stressed» out. When we got to the store, they walked him out and he looked hideous! They managed to clip his body but his head looked like he had a huge mane! They told us that Sport bit the guy that was clipping him and they couldn’t work on him anymore. Baffled, we took him home and examined his horrible hair cut.
Upon examination, I noticed this HUGE bruise/​burn near his privates. We called petsmart and asked to speak to the manager. We told him about the bruise and He put us on hold for about 15 minutes. He came back on the phone and told us that Sport didn’t like high velocity drier on his face (I wish I could put a high velocity drier in HIS face and see if he likes it) and he became difficult to work on, but we could take him back the following day to have his head finished.
We took him back but we stayed with him that time. Instead of comping us for the horrific visit, we still had to pay full price!
Poor Sport. We are NEVER taking him back again.

This store is under new management as of last year, the overall feeling is much better then it was with the previous store manager. The dog and cat food has been updated and they now carry refrigerated food, they’re supposed to be getting frozen food in June/​july. Very helpful associates.

DO NOT TAKE YOUR DOGS TO BE GROOMED HERE!
I witnessed one of the groomers being OVERLY rough with a dog while the young girl behind the counter was trying to help me with a mouthful of food and some type of cookie in her hand. Did she really expect me to hand her my dog with those greasy fingers?
After she asked me a bunch of stupid questions, I said «I’m outta here!» and proceeded to walk out. When I complained to the Manager, he sat there looking at me like a deer the headlights. He responded by asking me if I got the names of the girls. Ummm… okay…why don’t you walk your lazy butt back there and see who the girls are? They were the only two girls in the grooming area.
Why aren’t these groomers monitored by Management to make sure they aren’t mistreating animals? I wouldn’t trust my animal with these people and you shouldn’t either.

I’m not happy. My dog is a 10 year old small breed, she has long hair and I have to get her groomed a few times per year. This year, I’ve been frequenting Hollywood Pets in Bermuda Dunes, but Petsmart is closer to my home so I thought I’d give it a shot. This is the first time I’ve taken her to Petsmart in La Quinta, but I used to take her to Petsmart in another state on a regular basis. 2 hours after dropping her off, they called to let me know she has too much «stress» to groom. Really? Does she need to brush up on her meditation skills or maybe practice deep breathing? She’s a frickin’ dog! And she doesn’t like to go to the vet or the groomers, but we get it done!
The dog had not been touched when I picked her up 2 hours later– no bath, no sloppy cuts; it didn’t even look like they attempted to gauge her «stress» level. At what point during the 2 hours they had her did they think she was too much to work with? She had an appointment and the groomer had been set to work with her when I arrived. Yet when I show up, he’s working on another dog. I could have booked her at Hollywood Pets in those 2 hours and supported local business instead.
So that’s my rant. You don’t have to go to that other place, but if you have the choice, support a local business. And while we are on the subject of local– I’m incredibly disappointed by the lack of choices of products made in the USA. 99% of the toys, treats and leashes in Petsmart are made in China. tsk tsk.

Reasonable example of a giant chain pet store. I keep reptiles, and the folks there aren’t really knowledgeable about them. They do stock the food I need, so I don’t write them off entirely. If there were a locally-​owned alternative or a shop with more attentive customer service, I’d definitely choose that instead.