Mountain View Tire & Auto Service

I had tire problems with my Honda and even when they we’re not able to help on the spot because of Honda rules, they called the Honda dealerships in the area for me and helped me to get there. Very friendly service and would recommend to anyone.

I have a new BMW that only has 2,000 miles. My tire kept losing air, so I called BMW in Palm Springs where I purchased the car. The Service Dept. told me it was «tough luck». They told me because it was a run flat tire, they could not repair it. I explained that the tire was NEW! The service writer told me that she would sell me another new tire for around $ 300.00. So I brought my car into Mtn. View Tires. Gus was super polite and helped me out immediately. He showed me the nail and only charged me $ 20.00 to repair the tire. I highly recommend this shop and will be a forever customer! On the other hand Palm Springs BMW can kiss my $”#&?. because I will never return there again

Gotta share! I broke my heel October 1^st, right oot, so can’t drive, my registration is due and the Solara needed smogging, and the check engine had come on; We have been going to Goodyear/​mountainview in LQ for years, I called, explained, talked with Gus, he arranged to come out, get the car check it out, fix what was required, took it to get smogged, returned it, I didn’t have to lift a finger! Doesn’t get better than that1

Great customer service at this location! Everyone is so friendly and really takes care of you and your car. Very personal and professional. Would highly recommend!

Took my car here for a oil change… they took over 1 hour so I had to wait until they finished. I know most places finish in 30 or LESS! If you have time to just hang around and do nothing then this is your place…
Time is gold. I’ll most likely not be coming back here!

Customer service is always outstanding here. I brought my car by Monday with low tire. Jim stopped everything to fill all 4 of my tires and educate me on proper maintenance. They take car of my car but Jim did not check but just assumed I needed to be addressed right away and sent off quickly with safe car.
Thank you Jim!!!

The best tire store in the Desert! You can’t top excellent service, I always feel like I can trust the team there.

My radiator blew on my way home last night. I had no appointment and I knew that Mountain View Tire was the closest location to my residence. I needed my car towed and Douglas was gracious on the phone as I called to say that my car was going to be towed to their location.
I have visited this location for almost eight years now, and have never had anything but great service. Adam runs a tight ship. I have seen his face for years now and have had nothing but great service from both him and his staff. I had LOTS of work done on my car several years ago by them, and after getting home and inspecting the work, noticed that a couple things had not been taken care of, although I was charged for them. I went in the next day expecting a major battle to get completed what I had paid for (as I am female), but found that Adam was more than willing to quickly research and rectify the situation… I didn’t even get a chance to blink. He even gave me a certificate for a free oil change for the inconvenience.
Today was no different, except that Douglas was the face and the man behind the phone. Having been a manager in the retail industry for over 20 years, I am well aware of the importance of customer service and the faces behind this. Douglas was a true pleasure and a face that I have not seen in the years that I have been frequenting this place. He was accommodating, pleasant, smiled and was great with my daughter as she waited for me to sign and pay the bill. He is an asset to this facility, and I would not hesitate to speak with him again.
I don’t ever feel as though I have been forced into a decision about my car that I am unsure of, and am given the opportunity to choose what I want serviced, and am able to ask questions about priority or work that should be done on the car. I appreciate Adam and Douglas and will continue to be loyal to this location as long as both remain and can deliver the service that they do! Great Job! And happy Customer!

Came here with a coupon for an oil change and gave them a shot. Got really great and quick service. Excellent customer service from Douglas was most definitely a plus. I’ll be sure to come back.

I picked up a screw on my tire and being new to the area had no idea where to go for a repair. Checked out Unilocal and saw that Mountain View had some great reviews so I called them. Spoke to Gus the service manager and explained the situation to him. He said to just come by and they’d take a look. Unfortunately it couldn’t be repaired but the good news is they put on my spare and ordered a new tire for me. So tomorrow my new tire should be ready to have them mount it and problem solved. Thanks Gus– great customer service. You’ve definitely made me a new customer!

I just have to say I had been going to American tires for years but always had problems with going through so many tires. They never took the time to talk to me and help me find a good brand tire.
I was referred to Mountain View Tires. They took the time to research and assist me in finding the right tire for my car. They didn’t carry the brand I wanted but they ordered the tires and they were there the next day and I couldn’t be Happier! Everyone was extremely helpful and kind as well as very professional. I highly recommend this place and I will continue to do business with them!!!

Let me start off by saying this place is more than a «tire store»! My car had multiple issues that is too long to describe, but they provided the BEST customer service I have ever received in this industry. The trust, the knowledge they shared and the desire to please the customer is phenomenal.
Doug has a gift when it comes to quality customer relations. I would like to send a shout out to Mike and to Ernesto for putting up with my crazy ways!
Take your car here!
Joan k

My experience at this retailer was incredible. It is so rare today to experience the excellent customer service they provided me. My car needed specialized tires and I thought they would be difficult to find. The in store experience and follow up phone calls just blew me away. Not only did I get the tires I needed at a fair price they went the extra mile and then some. Now that I’ve experienced their customer service I couldn’t imagine going anywhere else for tires. To call the team there «great» is an understatement. I couldn’t recommend them more for the services they provide. If you’re thinking about tires you want to go here. They are absolutely the best at what they do.

Incredible service! Took their time answered my questions and truly explained what I needed! I highly recommend this shop — the staff and the manager seem to love what they do. Helpful and knowledgable! I will go back!

If you want honesty and integrity bring your car here. I’ve been coming to see Adam since he was in Palm Desert. He is the absolute best! I can always count on him to be fair and he genuinely cares about my safety and not just how high he can get the bill. It seems like all of the people that come in there know him and see him often. I moved to Corona about 3 weeks ago and both my husband and I will continue to take our cars to him because we trust him to give us the best price on what we need and not just sell us something. I send everyone I know to him. Thanks Adam you’re the best out there!

Place used to be the go to but 9 hour wait for a oil change. app is like 5 hours what in the hell? Lol I’ll pass thanks though.

These guys always amaze me… they’re that good… First, I had no appointment, but I’m realistic, so I got there at 7:35am and they told me that they could get me in without about 2 hours for lube/​oil/​filter… Check! Then, I have a german car that has some specialized air filters, so they allowed me to use them… Check! Then, I got a realistic quote on the labor and materials that they were to supply, they balanced my wheels, they rotated my tires, they came in BELOW the quote, and they appreciate repeat customers… CHECK! These guys check all the right boxes, and All Valley BBQ, Spa & Fireplace is proud to do business with Mountain View Tire in La Quinta. Thank you for being honest and accomodating! :) — Leland Berliner

I don’t think that I can say enough in regards to these fellas and their above and beyond customer service. I had four tires, wheels and rims that needed replacing, to the point where I shouldn’t have been driving on them at all. Between Adam and Robert, they found me some replacements and had them immediately shipped and on my vehicle some 36 hours later, and to boot, they helped me find options on where to sell my used rims/​wheels, and assisted in me in repairing my motorcycle in the trailer before I got back on the road. This was certainly not part of their job description, but they went WAAAY above and beyond. Would suggest this place to anyone who is close and in the area. So good that I may even drive all the way back over there just to have them work on my vehicle with some of the other services they off.

In April 2015 I hit a curb and blew out both side walls out of both left tires… As a business owner with time constraints today it was very valuable to get the customer service I did from a place understood my situation.
MY EXPERIENCE. …
after hitting the curb, I limped my way over to the Walmart Tire & Lube Express after no one answered the phone when I called only to find it undermanned and no one seemed to be moving with any sense of urgency as four customers waited in their waiting room… Mountain View tire is between Wendy’s and the 111 in front of the Walmart Plaza and answered the phone had tires in stock I needed and has been able to turn me around very rapidly.
I don’t know how much less my price would have been at Walmart but it would have just been a hassle.
BONUS! With this Goodyear mountain view tire location being located right next to Wendys it makes it super easy to have a restaurant as a waiting room as you get your car worked on!
FYI, this is a legit review — not done by an employee… So if you are a business owner reading this review, from one owner to another, we know the value of service and this place has it.

This is a perfect place to go for basic fixes and tune-​ups. I’m constantly blown away by their high level of customer service, especially in comparison to other chain auto service businesses. Today, I walked in *without an appointment* to get a tire replaced, and as soon as I went through the door, one of the mechanics said, «I’ll take your keys, Taylor.» He knew exactly why I was there and the tire was replaced within 15 minutes (at no cost because I had a warranty). The personal touch really impressed me. This is just one example of Mountain View’s stellar customer service.
They’re still more expensive than mom n’ pop service centers, so I wouldn’t suggest them for more complicated fixes. But they’re definitely worth it for oil changes, tires, etc. The service reps are honest and knowledgeable, and they’ve never pressured me into buying anything. They give you suggestions and quotes without manipulating or guilt-​tripping and then let you make the decision. I highly recommend Mountain View.