Chase Bank

Worst bank I’ve ever been to. 30+ minutes to wait for a teller. Zero stars. They have automated tellers but only 2 live ones with 20 people in line. Just bad business that says we care about costs and not the customer.

Plain and simple two words for this so called bank, TERRIBLE SERVICE!!!

Do yourself a favor and NEVER come to this branch! After they put in the automated-​tellers the lines are ridiculously long. The employees are nice, but it doesn’t make up for the time you spend waiting to do a simple deposit or cash a check.

How can anyone bank at this Chase bank. Came to cash a check and there is only 3 teller Windows and two tellers working. Customers getting agitated because of the long 40 min wait time. This is horrible and no bank attendant to help make things move quicker.

This is the worst bank that I have ever been to! Every single time I come to make a deposit for my sister, I have no choice but to stand in line for a minimum of twenty minutes. There’s always a LONG line no matter what time you arrive. And every time they only have two tellers working. I don’t understand why they don’t have more tellers open when it’s SO busy. It makes no sense. The only reason I gave it one star is because they don’t have the option to give zero stars

Waited in line for 10 min. No tellers, only machines. Customers not valued. Oh and Turns out I can’t deposit cash into my own account without an id. Lol. Canceling my account today !

This is the worst customer service ever!!! People walk in and no one assist or guides them! They have replaced people with machines!!! There is 50 people in line and two tellers are open…

When I first heard they where going to put robots inside the bank I cautious. Turns out humans hate robots!!! They rather trust a live person to do their transaction.
Yea atms are usefull, but If a person is willing to stand in line for, hmm I don’t know 25+ minutes, they must really not want to deal with an atm; and atm they can use outside.
Open the old windows back up. Get rid of your indoor roobots!
Thanks

Went to do bank transactions inside the bank, worst than waiting on the DMV line. Who came up with putting 6 ATM inside replacing 6 bank tellers. There’s actually just one active human teller at this moment. It checks out, it gives me time to give a bad review. I had been here for 25 mins and the line barely moved! Chase, please bring back the human tellers! This is not efficient, way even far from LEAN PROCESS if that’s what you’re trying to achieve. Bring the tellers back and have an expediter instead. It’s frustrating being in line for so long while staring at useless ATMs in front of us!

Not cool it took me 25 minutes in line just to get a cashiers check really Chase. I can’t believe they only have to tellers working but today 9:31 am Monday morning here I am waiting for only one person and it’s really annoying what are they doing cutting back on money.

I’ve only been here a couple of times, but each time I had a good experience. I think the first time I went was for setting up a college account. The people I have dealt with have been nice and I didn’t have to wait long either. They changed the inside a bit since the last time I’ve been here, but it still have an inviting environment.

ZERO Stars !!! Whomever came up with idea with putting ATM’s inside the bank is SO NOT A GENIUS (for lack of a general word). The lines are now 10x longer and employees waste time asking everyone in line what there «business» is, instead of, getting behind the counter and assisting. There is NO MORE than 2 tellers available at any given time.
NO more separate business line either.
Just dumb dumb dumb dumb

This morning I went in with my mom with some questions. I went in with thinking we were going to have to wait forever to be help and was already mentally preparing myself. To my surprise we were helped within minutes. Lisbet was really helpful and patient with my mom. My mom only speaks Spanish and Lisbet was really nice, and made my mom very comfortable.

Horrible service. I wish I could give it zero stars. There was a line of over 20 people and no one was there to greet or help us, half way through the line they tell us we need to put our name to do a wire. Over 30 minutes to do a wire and they still charged us the fee. Lisbet was a total b**** didn’t care about time wasted or tried to help us. Such an annoying experience. Im sorry your understaffed because you only have 2 tellers and a bunch of a atm machines. This is what happens when you try to replace tellers with atm machines.

I wish I could give zero stars. I called earlier in the day to do a simple currency exchange. Asked all the questions. After coming here and waiting in a long line (2 people working the till with a line that nearly wraps around the building and a 3^rd person working without the till open) for nearly an hour, I go up and they deny my request.
Waste of time. Shitty company.

Out of all the Chase Branches I’ve been to, this one has the worst customer service!
I was there today to set up the pin for the safety deposit box.
My name was the last one on the sheet.
The person before me was served right away.
I sat there for 30 minutes.
The woman named ‘diane’ was walking around, trying to be friendly to all the customers who were in line.
She came over and moved the sheet that had my name on it. After 30 minutes, a guy came over and called someone else. So I told them my name was on the other sheet, which they could not find.
They guy gave me an attitude and go, ‘I guess I can help her first…‘
WHAT THE HELL?!
It took the guy FIVE minutes to set up the code.
He was RUDE! Kept on asking me if that’s the only thing I need. I had to repeat myself three times that I do need to get to the safe.
oh. It doesn’t end there.
After I got to the safe, the guy said that Diane will help me when I am done.
Guess what?! She was ‘too busy’ checking on everyone else.
I was PISSED!!!
I actually called back and talked to one of the managers. She was very apologetic. But honestly, it’s not the first time I experience long wait time…
Most of the time, I had to wait really long to access the safety deposit box (while the workers there are chatting and laughing…)
If you have another Branch close to you, or if you look really young, don’t come to this one.
I am gonna start looking for another branch with the safety deposit box…

Horrible customer service!!! Waited 2hrs for a personal banker and my turn came they couldn’t even help me. Do not recommend this location, employees are incompetent.

I love their drive thru atm. I also like how close this branch is to my home. When I am done with whatever banking issue i go there for, i head to the Starbucks drive thru on Hacienda and Valley.
This Atm location is near the donut hole and in n out burgers.

I walked into the bank on Saturday and it was packed with customers. The teller was so friendly and showed genuine concern regarding two fees charged onto my account. She recommended for me to talk to a banker. I waited for 45 minutes but I understood because most of the employees were busy. Finally a banker came out, Mr. Morgan, shake my hand, examined my account over the computer, resolved everything in less than eight minutes. Fantastic service!

I hear this is the busiest Chase branch in southern California. I couldn’t agree more. They’re always busy of open and it’s practically impossible to get parking during business hours. However, that is a sign of a great location ans great customer service, and for that they get 5 stars from me.