FedEx Office Print & Ship Center

By far the worst print office I have ever been to. My dad’s brother just recently passed away this past afternoon and as we were wanting to hold a prayer service, our family members wanted to blow a very nice picture of uncle for the prayer service. We take a very nice photo taken from a year ago to this fed ex location. They refused to make a poster because the photography was done by a cruise ship. Such Bullshit! A man very near and dear to our hearts couldn’t get an amazing photo of him done as a poster like we wanted? We were already deep in tears and you asshats couldn’t just help us once!
We ended up going to another fed ex in Orange County and it was a total 180. They were extremely nice and helpful. But La Palma, your crew has no heart. My wife had to stop me from going back just to tell them how much of an asshole they are.
I hope this review does do something for those that want photos done, don’t go here. You’ll only get heart broken by the Scrooge service there.

The loss of a loved one is the hardest thing to get through. And running around trying to do all the arrangements doesnt make it easier. But I tip my hat to Dorian. He is a model employee of someone going above and beyond in customer service and taking the time to deal with our needs. Thank you.

Worst customer service. Woman asks if package is ground or express, I respond express. She asks what letter is on the label, I say where on the label? Then wants to question why I don’t know. All happening with 5 people ahead of me.

I am so displeased with the service at this location. I have had several bad experiences with this branch and I’ve had it. There were fine a few years ago– perhaps new management?
I called ahead to make sure their photo printer was working specifically to print 8×10s. The associate gave me a confident and polite «yes it is». My fiancé drives there to print out headshots and lo and behold– there photo printer IS OUT OF ORDER.
And do they help him print it behind the counter? No they do not because of «copyright» issues. How is it a copyright issue if it’s HIS face in the pictures??? And yet when I ordered 50 headshot postcards, they were more than happy to help from behind the counter.
The Fullerton location is a lot better but just further away. But I guess I’ll have to drive that far because the people at this location are incompetent. Or if I can catch the UPS ship center when it’s open, I’ll print there.
As a customer the worst thing you can do is lie to me and then not help me to rectify your lie.

Brian L. And Dorian are the best! I come here for work often and like working with these guys. They are very personable and if I express any concerns with the order, they are happy to help. Brian L. Is particularly awesome. He knows his stuff. Sometimes the wait can be lengthy but I know this team works hard.

Stephanie is the manager there and she is difficult to deal with.
Be sure to use new box and best with their shipping box and packaging materials. Otherwise, they will give you a hack of hard time.
I was there twice for the same shipment. Each time they were able to find some fault with it. First time, they didn’t want to accept the box since it was rattling. I went back 20 minutes packed with enough packing material that it won’t rattle. Guess what, they said the box is too thin. They might have their own rules, but I really appreciate if they can tell me that the box won’t work. Honestly, the box was used to ship the same type of material and there were no issues.
Either they want to use their own box and charge you for it which the employee did offered or they just simply not willing to accept boxes since it is more work.
I’ve ended up to talk to the manager and she just said the employee Brian wasn’t trained enough.
Overall, I would avoid if I could.
John Shinn is the regional manager (562) 495‑5767 and was not able to reach immediately for any comment. Left message and have not called back.

I never have a problem with FedEx Kinkos because I know to use their equipment and rarely every need any help. I am always in and out. But OH MY GOD this location is the worst! Something is always broken and they cop an attitude if you ask if there is any other way to get your stuff printed, scanned, what have you. They are INCREDIBLY rude. I’ve came here 3 different times because it’s so close to my work and I like to get some stuff done during lunch. How easily I forget how much of a hassle it is to get something done, if I even get it taken care of. I can’t believe how rude they are! I will gladly drive 10 miles in LA traffic further away to avoid these assholes.

I would give this place zero stars if I could. I’ve had my packages denied several times when going here to drop them off with a prepaid label. Once I had double boxed some sneakers, and the sneakers were rattling around inside the shoe box. The shoe box was secured in another cardboard box, but they still wouldn’t take it! I told them that they were sneakers a and could not get damaged from being shaken, but the woman wouldn’t listen. So I had to open the box and fricking pad the inside of the shoebox so the sneakers wouldn’t move and drop it off again! Wth? Ridiculous. Half the time the employees are hiding in the back so there’s no one at the counter when you arrive. Not only that, but there are packages everywhere left unattended! I’d be wary when dropping off your package here. They had several packages sitting in the counter, on the floor in front of the counter, etc. making it quite easy for anyone to snatch a few with no one around to stop them. They need to put the packages in the back or somewhere more secure after people drop them off!
The last straw was when I dropped of a box, and the employee wouldn’t take it bc he said the box was not «strong enough.» Excuse me? It was a cardboard box that was able to hold over ten pounds of shipping tape prior to my reusing it to ship out a three pound toy. Did he want me to ship it in a steel box? I was so pissed. He also said the box would get damaged and also damage other boxes in shipment. Do they pull this crap out of their asses? How would a cardboard box be able to damage another box if it broke? I felt bad for this old Asian man behind me, who also had both his packages denied. One bc it had a slight bend in the box. It was a small box, too, so it’s not like they would have been putting other big heavy boxes on top of it. Poor old guy.
From the sounds of it, they deny more packages than they accept. Maybe bc they try to minimize the number of packages they actually have to load and deliver (I other words, make their work load a lo les than it should be)? Maybe bc they’re racist? Who the hell knows or cares. I guess the FedEx at this location doesn’t want our money. I had to drive a few miles away, but I had no problems dropping it off at a different location. Just pay a few more dollars for USPS so you don’t have to deal with these power tripping employees!

Employees are very dumb. Avoid this location. No customer service orientated culture. I just wasted a trip there because they won’t accept my box. So they would rather turn a paying customer away and give me a hassle. Never had a problem at other FedEx locations. I usually go to Cypress. And from now on its Cypress or UPS. Avoid the La Palma branch. Run away run away run away. I will tell all that La Palma is the worst. They will waste your time over a $ 3 box.

Easy machines. They we’rent friendly or mean, they were monotone. But needed a place open for a while to send late papers and what not. This place has a great schedule to open until 11. This place was a savior from the hellhole of UPS in cerritos.

I figured out I needed posters, flyers, and a banner at 3:12pm on a rush basis for next morning 7am. I figured i’d call all 24hr locations in orange county and long beach to request a rush order and none of them would help me. Luckily I called this FedEx which is closer to work and Brian L. was very accommodating in taking my order and providing rush service for next day pick up. This man bent over backwards for my company. Went to pick up the banners etc the next day and the ladies seemed nice. Needless to say they know what customer service is all about.

Redirected my package to this FedEx store and picked up on the way back to work. Busy and staff was attentive.

I have been to this location 6 times in 3 Years & had to alter my package to have them ship or they offered to do the alteration for a price. I have never had this happen at the Post Office. Today’s latest failed attempt to ship something with Fedex I was shipped something from Amazon that was incorrect & Fedex was the deliver method. I sealed the box exactly how Fedex Delivered it to me & Printed out return label I walked over to send it back upon arrival I was told I needed to add filler to the Package before they could ship. FAIL again Fedex La Palma! They did not offer to have me open, fill & reseal this would have been satisfactory. Upon returning to the same location I asked for the Manager & explained the 6 Failed attempts on their part to ship something for me. She explained that it was Corporate Policy as a consumer I feel its a policy to get a few more dollars out of every shipper I have never walked out of the Post Office & not shipped something or was offered some Free alternative to make the package acceptable for shipping.

Worst possible service ever! Girls working here (older black lady and younger Hispanic woman) just looks for reasons not to help you. Never coming back to this place!

Stephanie, worst service of worst manager! They have to fire her! She showed me very ugly attitude looking me down when I asked for help and refused to give my money back when I decided to leave because of her making me feel very uncomfortable without successfully finishing my work. I guess because I’m an Asian?!

Bad service. I always do the prepaid label. They seem to not like it. Extra charge for every time drop packages here

Terrible location.
This girl with long hair… Ignored my request. They lost my USB drive with important files. No customer service what so ever. Seemed annoyed to work.
If you are going to FedEx just for the machine, please do so.
If you are going to FedEx to ship things or to ask for help, please find somewhere else, because you won’t find that service here.
Terrible…

Deserves no stars. Worst service ever. They need to fire the hiring manager for letting such incompetent people work at a printing place

This FedEx Print Center has really good customer service. If you order something online, they will call you to tell you your order is ready, or if you had any questions, they’ll also call you right away so you could explain your order to them.
The lady who helped me out with my design portfolio prints is super nice and helpful.
Thanks for the help :)

SUPER CONVENIENT and a life savor!
I needed to print something and of course my printer decided to stop working so I had to come here! I was annoyed but I was GRATEFUL that they were close by and open 24 hours! I got my print outs and was on my way!
Then once some company wanted to fax me something. WHAT! Who faxes anymore? Ever heard of email and attach? Anyway I got there number and had it faxed to them and went to pick it up. SUPER FAST! I was in and out!
Next a friend of mine overseas had something ordered from a US company she could not get where she was and sent to my house and then needed it right away! So I hopped in here and sent it FedEx and she got them in 3 days! That time I had to really PAY for the convenience but she got her package and all was right with the world!
All my stories have the same point… THEY ARE CONVENIENT and CLOSE!
The service is FAST AND FRIENDLY and for the most part you’re in and out if you need something right away! There is usually NEVER a LONG LINE but Saturday’s you can get a bit of a wait but it is worth it!
They sale other little things as well for your home or office but generally they do what they say and say what they mean and I LOVE THAT! Most companies can’t keep their word to save their life.
There are probably cheaper options out there but you’re wait time will be longer. IF you can’t wait you’ll be here!