Halloween Club

Amazing. Open year round. They have everything. So big you could spend hours there. Prices were cheaper than other Halloween stores or downtown LA, especially on wigs. The girl who worked there (brunette in her 20s) was so nice and awesome. She literally walked around showed me all the wigs and props, the entire time. I buy tons of costume stuff all year and will be back even though I’m in LA. Really really appreciate being treated nicely by a store employee for once. They even have events which I thought was cute.

Came in for a new Santa mustache/​beard and walked out with a new Santa suit at a great price. Great help and very nice workers and manager. Thank you!!!

OVER PRICED, LOW QUALITY COSTUMES
WRONGFULLY ACCUSED OF STEALING!
I have never been so offended, than the other day (11÷3÷15). I have a costume party that I will be attending soon and was in need of a costume. My friend and I got to the store with no real idea what I wanted to wear so we decided to just browse the aisles. At some point we got to a row where I was looking at a couple costumes and trying to think about other pieces of clothing that I had that I could mix and match together, when this female (middle aged lady with short dark hair) came rushing up to my friend & I and said in a rude tone, «Oh just leave that. I need to pick up anyways» and then walked a little ways away from us to a different row. My friend and I didn’t understand what she meant as we weren’t doing anything but holding one of the costume bags and talking to each other, so we went back to discussing. A few minutes latter the lady walks back up to us, and practically pushes us out of the way and says «I said leave it! I need to clean it up!»
Frustrated, we decided to move because the lady was now blocking us from looking at the costumes that we were trying to think about. We walked a little ways down the aisle where we found another possible costume idea, but again as we stopped to discuss it, the lady comes rushing over and started breathing down our necks like we were doing something wrong. We ended up hanging up the costume and moving few rows over because we didn’t want to be around the employee any longer. After a few minutes we decided to grab one of the costumes that we were thinking about and discuss plans for it in a separate aisle away from the employee.
After grabbing the bag and bringing it to a row, about three spaces over, we started talking about it. I pulled the dress out for a couple of seconds to examine the quality of the materials, but decided that the quality for the price ($ 60+) was too steep. I neatly folded the dress back up and placed it back in the bag. The whole time this is happening we saw the same employee that had been harassing us several minutes earlier walking back and forth past the row we were in about four times, all while staring at us each time she went by. After placing the dress in the bag, I sat it down in the aisle and we walked a few rows over when the employee comes tromping up to us saying very aggressively while holding the costume bag out to us, «What did you do with the dress?» My friend and I looked at each other and then I calmly told the lady, «The dress was in the bag the last time I saw it.» She replied, «Well the dress isn’t in the bag» and she started walking away from us. I turned to my friend and said «I see exactly what she is doing! She is trying to set me up, like I stole it.» After saying this, she flips around and says in now a sugary sweet voice, «Oh no! That’s not what I’m doing.» She then tried to say when she realized that I knew what she was playing at, «No, the dress isn’t in the bag. I wanted to give you a complete costume and that was my sample bag.» I continued to tell her that I wasn’t interested in the costume and had placed it back on the shelf because of that exact reason and before walking away from her I added, «The dress was inside the bag when I last saw it. I don’t know what YOU did with it.»
I don’t know why this lady was so rude and had such an attitude that she felt the need to try and set my friend and I up. We weren’t doing anything wrong. We weren’t destroying anything or making a mess. We were minding our own business. We didn’t have any bags on us, nor anything else that would make us look suspicious in any way. I felt like asking the lady, «and where exactly do you think I’m hiding that costume on me (or my friend)?»
Anyways, long story short (not really…). This one employee has now officially made me decide never to shop at this place again. I’ll be sticking to my wonderful friend… Amazon! At least there the prices aren’t astronomical and I won’t be accused of stealing!

Love this place been here two years in a row never disappointed with their costumes they are a bit pricey but they have everything toy need variety galore

The employees were extremely kind & helpful! We went the day after Halloween the supply was low but we figured it would be. Had fun trying on sample sizes. They’re customers service was above our expectations!

A halloween store that specializes in Halloween costumes… can’t look up if they have a HALLOWEEN COSTUME IN OR NOT? ABSOLUTELY RIDICULOUS. Don’t get me wrong, I’ve been to other Halloween Clubs and they have been great. This one on the other hand needs to either change management or close down. I was told by three different employees (one regular, two management) that the OWNER of the company had special instructions not to check if they had a costume in or not, the customer has to come down to check. I have never heard that before. Horrible customer service.

I usually come here every year for my halloween costumes because they have everything. This is the spot for accessories and have a great selection of halloween costumes. it is over priced, but I guess you gotta pay to play. Some staff is super helpful some are not. Depends on who you get to help you

Everything in this place is ridiculously over priced! We were looking at a child’s costume, for an 11 year old, that was listed for $ 44.99…$ 44.99! We found the same exact costume at Amazon for $ 15. All the rubber masks are also over priced and can be found elsewhere for much cheaper.
Also, the staff are just there to fill space. They do not know where the products are located. We spoke to 5 different staff members to guide us to where specific items were and none of them knew. We had to speak to management, a Middle Eastern man who was very rude!
Please don’t waste your time with this place and just spend your money elsewhere.

I have shopped for costumes here for the last couple years and the service has always sucked nobody knows where things are, but if you have time to look you can generally find what you are looking for this year we got a couple pet costumes only to find out when they did not fit and they were not refundable not even for store credit. Not only did we lose out on the $ 50+ for those the damaged angle wings were not exchangeable ether. I’m sure glad we paid that $.25 for the nice bag to carry all that stuff we can’t use. WE WILL NEVER WASTE OUR TIME AND MONEY AT A PLACE WHO’S CUSTOMER SERVICE POLICY IS «SCREW YOU»

Love this place. Owners are very nice and helpful, however, some employees can at least pretend to like there job. Ask them for something and they respond with «I think that’s all we have» insread of saying let me check for you. Other than that. Lived it.

So my family and I came in today all the way from Anaheim shopping for Halloween costumes (obviously) we took our time looking around because the place is huge compared to party city and all the other pop up Halloween wear houses that we stopped by. Allot of their merchandise was out of its place or the kids costumes were sort of mixed up with adult costumes and it was kind of hard figuring everything out on our own without having to ask for assistance. We asked 1 lady for help and she did with no hesitation we tried on a few inflatable costumes which required some help and the girl was very personable and didn’t seem bothered at all. I even heard her whispering to a few other staff members that passed by her «smile» and I get that not everyone is excited to work on a Sunday. So we grabbed our stuff and headed for the line which wasn’t too long at all and we got called up by a girl that rang us up and my total came out way more than I expected. I guess 2 items I was trying to purchase were placed in the wrong place. I wasn’t mad I just asked the girl if she could remove them from my purchase and she said ok. She then misunderstood and only took 1 off and before I could even say something she had finalized the purchase. I then told her I wanted BOTH removed she apologized and just informed me that she would need the manager to come and refund the amount back on to my card. Few seconds later some lady comes storming up yelling in to her walkie talkie at another staff member. The cashier trying to get a word in with her (the manager) tried explaining our situation and how we had a mix up. She starts shooing one of her other employees on the side that had a question for her away at that point I felt so bad for these workers I would never tolerate being spoken to like that. She then looks up at me and is basically raising her voice to me as if I were attacking her asking «So why don’t you want these?!» Me totally shocked that she’s coming at me with this tone explain the confusion and she is at this point arguing with me assuming I’d give in and change my mind and keep my purchase. At this point I’m fuming!!! This is beyond ridiculous i did not drive this far to shop here to be yelled at in front of my family by some lady that hates her job! Totally uncalled for! Mariah (the manager) doesn’t deserve to be in charge whatsoever. That is not customer service or being an example for her employees.

Rows and rows of costumes and accessories here. Open late too. You can try on the costumes here but you have to try them on over your clothing. So when you go, make sure you wear something tight. The employees assist with taking the costumes out of the bags as well as putting them away. They have samples in each size that you can try on also.

This place has a huge verity of costumes, but yet the owner was ridiculously rude! Signs say «step here», so we stepped on it to see how it turns out, and the owner was like «are you gonna buy it? If not then don’t step on it» then he tells his employee to turn off all the switches! Uhhh… what the!!! That’s just the beginning, I couldn’t even describe how furious I was when I left the place! Thier prices are miss leading also!!! I hope the other halloween clubs are not owned by the same guy!!! —0 stars!

Fun place to browse through. I like Halloween and they got lot’s of it.
It helps that their open all year round!
I also found it cool that there less money when you go during the off season.
I was pleased that have so many costumes. They have a nice size selection of décor.
I expected more but they carry more then Most Halloween stores in California. and party city as well.
I had really good service from every employee. (That or I got lucky) I would come back to this fun Halloween place,

If you are looking for costume for any ting, mean any thing they have it. Very friendly staff and I believe the owner was there too. He is also very helpful can trying on the costume before you buy it. Price may be higher from the internet but at least you can see it fit or the quality of the product with your own eyes. Will have to make more trips in the future.

This really is an entire warehouse sized store dedicated to halloween. They don’t have exactly everything, but they have some great deals if you dig. They also have semi-​broken decorations for a GREAT deal. You have to be careful that what you buy has everything you expect to be in the package and does not have any damage. For example, I bought some pup mitts and the seams were pulling apart.
The brands they carry aren’t the usual ones you see year after year during halloween so some of the designs are really unique.

I bought a Kick Ass costume from this location before Halloween. I noticed when I got home that it was missing a glove and the mask. I returned to the store the same day to get the issue resolved. I either wanted my money back or an exchange for a costume with all the pieces. They didn’t have another costume and refused to give me my money back. They don’t do returns or exchanges. I’ll probably just have my bank reverse the charges. I couldn’t contact the franchise office as their contact page conveniently goes to an error page.
I didn’t mind how crowded the place was but close to the store entrance there was a man following the customers to their cars telling them to hurry up and leave. That was annoying.
I will avoid this franchise altogether in future years.

OVER PRICED. But what else can I expect? It’s frustrating to blow a lot of money on a costume you wear once then it goes in a bin but oh well. This place does have a huge selection which is fantastic. They didn’t seem to be out of things either with all things considered. They are definitely fully staffed which is helpful, the only negative thing is that there is no where to try on the costumes you have to try it on over your clothes which is hard to tell if it looks good. Luckily my sister went yesterday and had told me so I went in spandex and a tank top. Way better than a party city and although I’ll complain of the prices I would still go back and buy from them next season.

I got charged in error for an item I did not purchase. I live over 30 minutes away. They originally wanted me to come in to resolve the issue. Sanjay, manager, then stepped in and was extremely helpful in helping to resolve the issue over the phone so that I did not have to drive back to the store. He was very professional and phoned me several times to follow up.
It was a frustrating situation initially but I was surprisingly satisfied with the result.

I visited the La Mirada location last Wednesday and had a ball! They have 1 ½ isles of Plus Size Costumes and was able to review a few of the new designs for 2014 Season. My children and I have visited this store for years and it never disappointing.
The staff was amazing and the pricing was less than on-​line sites. Especially if you add in the shipping costs. The best part is that they have samples to most of the designs to try on. This will help greatly in choosing the correct size.
*A worker is needed to assist in getting you a sample*
DO go before the Halloween Season gets on a roll.
DO bring form fitting clothes to slip on the samples easily over.
They carry costumes for EVERYONE in the family — including pets! Some costumes are available up to size 4XL. Ask the store worker to show you the designs in your size.
Be patient and give yourself time. There’s so much to choose from and if you’re there during the busy season it will be EXTRA busy.
Full review and fit details are available on my full review on my blog:
I ended up purchasing the «Wicked Red Riding Hood» Plus Size Costume. It is very beautiful and can’t beat the price!