US Post Office

What kind of hours are these… First they refuse to leave a package (which is not even signature required) then they are only open till 4. USPS is the absolute worst.

If I could give them zero stars I would. I’ve never gone there where the line hasn’t literally been out the door and down the sidewalk. The clerk is bored and surly. The computer is often down. Last time I was there you had to have exact change or use a debit card for some unknown reason. She said the wait would be at least 15 minutes because she had «international mail» to process, so I just left. The mail person persists in leaving mail in my box for random people, people who MAY have lived there before me, but I’ve lived there for 4 YEARS! This despite my putting a large note INSIDE my box stating clearly that no one lives here but me! They just completely ignore that note. I was told by one worker their supervisor requires them to deliver all mail to an address even when they know the addressee doesn’t live there. I have to assume it’s because they don’t want to be bothered actually sorting the mail, or returning/​forwarding mis-​sent items. Excuse me, I thought that was their job!?! It certainly isn’t mine! The delivery person puts my mail in my neighbor’s boxes and vice versa, regularly. Today, they left a key to a parcel box in my mailbox and when I opened it there was nothing there! What did they do with my important package, do you suppose? I’ve complained at the supervisor level at least 3 times, and nothing ever improves. Don’t even bother to complain – and use FedEx or UPS whenever possible to protect yourself – because these people Absolutely. Don’t. Care!

Awful, awful service! Don’t trust them with your packages! I tried to send a lamp to the UK in a box within a bigger box, with plenty of padding and crumpled paper and I SWEAR they play soccer with all packages marked «fragile.» If I could give them ZERO stars, I would.

I would give NO star if I could. This location is convenient for me, but I will now make the trip elsewhere just to avoid the terrible customer service. I had the last straw today, since I have gone before and it wasn’t too bad. I am a reasonable person and when it comes to them respecting and caring about the customer, their caring is nonexistent. You can openly hear them complaining or talking bad in the back. It’s extremely rude. It is almost never a quick drop off. They won’t even give you one strip of tape. If you care about being treated respectfully, it is not guaranteed here. Take your money and time to a place that doesn’t hire rude people and have no compassion.

Terrible Customer service & Lack of Package Care
they’ve ‘lost’ 5 of my packages already — it says they’re at the facility being processed & when I inquire there she says that she has no idea where they are.
Will definitely drive across town to have my packages shipped.
You all should do the same.

A postal employee was so rude to me in the parking lot I got in my car and drove across town to another post office.

I have been here a few times in the past to pick up packages and no problems. Today, my package states «delivered» but is no where to be found. So I came to this Post Office to find out what happened. The lady who helped me was the most disrespectful person I have ever met. I always stay professional, explain the situation quickly, and try to be calm. She immediately began rolling her eyes, grunting, comparing it had to be me fault that I couldn’t find it. She asked me three times if I saw a key in the mailbox, when after the first time I said we don’t have drop boxes for that anyways. When she saw I was younger, I was disrespected the entire conversation. Or she hates all people. But I have never been dealt with more rudely. I wish I got her name so I could file a legitimate complaint.

Besides this location being extremely small and uncomfortable the customer service here is horrible!
I went in yesterday with three care packages to send my brother serving in Afghanistan. I arrived at the post office thirty minutes before 4:00PM, there was a line but no big deal, USPS offices usually have lines at the end of the day because that’s when most people get off work. When my turn came around I was being helped by a Mr. Garcia, who the whole time was loudly exclaiming how everyone decides to come in at the end of the day and was making rude remarks and complaining. It seemed like he was being slow and taking his precious time on purpose making the people behind me even more anxious.
I find it ridiculous that he was complaining about too many people coming in, guess I was under the impression that he was doing his JOB! And being irritated and rude to me like he was doing me a favor was flat out disrespectful! I’m sending care packages to my brother who is serving over seas during the holidays and he has no room to complain but a man at the post office is getting his panties in a bunch because he won’t be able to get off work by 4PM sharp?! Makes perfect sense.
Its sad when they don’t show respect or gratefulness to military families and their loved ones serving and protecting their selfish ass. I rather drive out of my way to another location than deal with this place again.

Update: so after dealing with the post office for over a month now and still left with no package it is official that they don’t give a crap about anyone but themselves. Richard the supervisor was the biggest waste of time and energy I’ve ever had to use on any human being. He and his fellow co-​worker have been more useful then a used tampon. I ordered my package August 19^th, it got to La Mesa August 27^th from Sweden, they kept my package from me and broke their own protocols multiple times. Final outcome, on Sept. 24^th after multiple attempts of calling and never getting a phone call back after Richard said he would multiple times, I get hung up on by Richard and two of his henchmen. This whole time while I tried to get my package and even physically going they’re they deliberately KEPT my package from me and LIED to me in the process of shipping my package back to Sweden! I’ve made numerous complaints and even the complaints department hung up on me! I am far from a difficult person, these people can’t even think for themselves. When you confront them with what they did was wrong they get overwhelmed and they become cowards and hang up on you. I can’t believe the level of ignorance that has filled our postal offices. Pure stupidity!

Military wife, so I expect «good service» from any postal office I go to. I’ve been previous time before with this place to send to husbands APO while he was overseas, OK service. Yesterday I went to send normal shipping, OMG they couldn’t figure our 2 people’s orders in front of me when it was my turn he was critical and ride and disrespectful! Also talking to the other people about there personal mail as if it were to be public when he should have been focused on my order etc. That was the last straw after ringing the bell 4 times to get a clerk with them knowing I had 2 boxes and a baby with me. Never going again

I always use this post office because it is close and convenient. The ladies that work there are always pleasant and helpful.

I come here to pick up my mail when it gets sent back or when it can’t fit in our mail box.
Let’s just say this place is as big as my bathroom. It fits four average sized people before the line is out the door. It would probably fit one morbidly obese person. There is only one window and every time I have been here the same woman is working. I definitely think this would be a perfect place for a murder if the lady that works here ever wanted me dead so I try to be super chipper if I’m in there alone.
Besides being super tight in there, there is not much to complain about. Except for when it gets super hot or rainy and you go during busy hours because you are stuck waiting outside. Super close parking, I can ship things out and pick things up. There are shipping envelopes and you can buy stamps there.
I definitely think the post office at Grossmont Center and in La Mesa off Allison Ave are way more glamorous. Definitely bigger, cleaner, and nicer. The lines are more organized, there are probably more shipping envelope options, and you wont have to wait outside. This post office is a shit box compared to those two and a psychopaths wet dream, but this location is closest to my home so it is convenient for me.
Plus there is a Little Caesar’s across the street and you know that pizza is always Hot N’ Ready. That is also how I would describe myself.

I was suppose to get my package a Friday. It was a priority mail box.
At 11:10 I looked up the delivery confirmation # and it said that they left a notice. It said they attempted to deliver was I was unavailable so they left a notice.
1. I had my door open the whole time waiting for my package. I had my 15 month old and 4 year here along with a nosey 4.5 year old yorkie and nobody showed up or tired to deliver.
lie #1
2. They said a notice was left at my mail box.
lie #2, because there was nothing.
So I call USPS 1 – 800 # and they file a claim and then they give me the supervisors number 619-​four-​six-​zero-​4659
I got a busy signal for about 2 hours.
I finally go in touch. (really two hours???) What were you doing supervisor?
Anyhow, I get in touch with the supervisor Richard. I tell him my situation and told him what happened. He said I should have gotten a notice bla bla bla. And I tell him again nobody tried to deliver (my dog notifies me even when people walk by) or left a notice.
He gave me an attitude. He told the address of where the mail man should be. He basically told me to go look for him??? WTF? Really Richard, as a supervisor that is what your recommended?
Horrible experience. I though that by speaking with the supervisor the delivery guy would be set straight. By the look of things the worst is at the top. Richard (or are you know as Dick?) you should set the example not be it.
It suck to know this is my new post office. When I get the delivery guy I will give him my piece of mind. I will use usps the least possible from now on.

I’d give lwss rhan one star if I could. Raised in La Mesa and a homeowner here for many years. Moved to retirement center for a year then home this September. Not allowed to forward mail. from there because is a business so wrote letters to banks and my insurances et al with home address as of ⁹⁄₁₆. As of ¹⁰⁄₁₀ I havent received any mail but companies have. called saying they received mail back stating I dont live here. Have called this annex once in Sept about it and a very disinterested woman laughingly said I should talk to carrier then hung up. Cant get through for hours sometimes rediling steadily for an hour. Got through today to supervisor who refused to give me his name or advise about what could be happening to my mail. He hung up o. Me after saying «How should I Know lady!?» I finally got the number from the national usps number for our local USPS Customer Affairs in San Diego. A woman there explained it to me and helped (has computer access to post offices to email them and correct problems. She was defensive of the Lake Murray supervisor who refused to help me and hung up on me but is the oniy person who has done anything. That number is (858) 674‑2670. Im so worn out and helpless without my mail. The most disgruntled fast food worker is more helpful and caring than these people. Please report them to the number I gave here if you can get their name out of them. They lie and are uncaring. I hope email and Ebay and Amazon and UPS et al put them out odbusiness soon.

Wow! What a dump! They failed to deliver a package to my PO box and returned to sender. When I went there today to find out what happened, the lady (if you want to call her that) was a total bit**! In the middle of our conversation she told me that she wanted to help the customer behind me. What! Not my first bad experience here Close this place down!

Im here to pick up a certified parcel that i missed for delivery. I walk in to a small dirty old elevator sized enterance/​waiting room that was packed and over spilling out the doors with 7 people. Had to wait outside in the rain. 35 min wait to cycle 7 people. Two women working and one supervisor. Plus delivery people aimlessly diddling around. The lady was nice and easy to deal with. She moved as if she were under water and on her lunch break with no consideration for her clients but she was nice. I presented my delivery notice. She took it and the two ladies wandered around the PO like an anciently old maried couple poking around and speculating on where it may be. The stacks of boxes were obviously unorganized. 5 – 10 mins later she says I’ll have my supervisor look for it. Please step aside. 20 mins later Im told they can’t find it si the supervisor took a copy of my delivery slip then asked for my phone number and I watched him write it on the copied sheet of paper legibly. He said he will have to call the carrier and see if he had it and call me. Never received a phone call. I Call PO later that day and was hung up on because it was at 6:06 and a man answered. I’m assuming he realized it was after hours (06) and so he just hung up. Not before letting me explain the reason for my call though. I stated «hi, this is so and so and I’m calling exaust I was there earlier looking for my package and was told I would receive a call and I would like to know the status. » …click. So I call back and it just rings forever. So what I gather is the staff of this post office doesn’t care about their clients or their property and atleast the supervisor is a coward. Super offensive. I never was rude. In fact I’ve only been light and humorous so I feel pretty exhausted and offended at the moment. 10:00 this Morning I will call again and fight through the busy signals for an hour around till I reach someone hopefully and start again.

Everytime we go out of town we put a hold on our mail so the mail slot doesn’t get overfull, advertising our absence. This is the office where we arrange for that and go to pick it up when we return. We have never had a problem with this. Our mail is safe and our house is safer, therefore we worry less. There is no extra charge for this service. Thank you, USPS.