US Post Office

I have to admit that i came to this USPS location worry that i was going to get a really bad service. I had Unilocal the location and there were really bad reviews. Well the only thing unpleasant that i found about this place was finding it. It’s located in the back of the Grossmont center Mall. I thought i was going to find a big line with only one person in the Register. I found the opposite of what i expected. There was no line with two people in the registers. One of the person greeted me right away and asked me if he could help me. He helped me pick the right packaging for my merchandise and suggested a couple options. He explained in details what each one was and gave me his suggestion. To make story short i was in and out of the USPS post office in less than 8 minutes. I was very happy and impress. I will definitely come back to this location.

It’s no wonder the US Postal Service loses money when they hire people that have zero customer service skills.
I mailed a package to Shanghai China on December 8 and as of today the 29^th the package has still not been received. I go to the USPS website enter my information and the only thing that it shows is that it was received on December 8 and departed the post office at 5:18 PM. OK, where did it go? Supposedly it goes to a sorting facility. That should not be a problem, they should scan and receive the package (or you would think). But, scanning or receipt of the package at the sorting facility so therefore it’s lost and did in transit here in the United States somewhere. The website says to go to the actual facility that you shipped the package from. OK, I do that and I am met by Linda at the desk. I showed Linda my screen printed paperwork from the US PS tracking and that it says it departed that location to the short facility and that’s all it shows. Her reply to me, «what do you think that I can do?» I can’t to do anything more than what you’ve already done. Hi tell her that the 800 number says to go to the shipping facility that you mailed the package from she goes «I don’t know why they would tell you that»
Linda tells me that the package might be in transit to Shanghai China as we speak. My problem with that, is they can’t tell me that nor do they know that it even was received or shipped out of the sorting facility.
After wasting 15 minutes of time Linda decided to ask for my email address and said that someone would notify me when the package was received and Shanghai. But wait a minute, I had already gone onto the website and did that — why would she suggest that again — stupid!
Finally said she was not able to answer any questions as to why the package was not scanned at the sorting facility she gave me the number to what she claims to be the postmaster general to the Spring Valley, California office.
Now, you would think that she would call him for customer service but no you leave that to the consumer that has already paid the money to ship the package and you have no answers to explain where it is.
I’ll update this later after I’m able to reach supposedly this postmaster general and see if my problem is resolved at that level.

No free tape for me paying already higher than high rates, this is the last time I ever ship with usps !!

So… first off the location was convienient, small, older, clean and decently stocked. Tucked away in the back of the mall area. First lady that helped me let me know if i could put my items in a flat rate box that i would save myself $ 25. So of course i did this, but when i got back in line that woman had left to the back and another woman had replaced her. There were two young ladies in line front of us who let us go ahead bc they said the woman was really rude. Of course went ahead bc had been there a while already. i walk up to the counter and she asked if my friend and i were together saying i dont want two customers here. she corrected me on a misprinted address with such attitude. Needless to say, next time ill pass on the up’s! Linda is her name and beware of her bad eye shadow and nasty attitude!

Very fast service compared to any of the other post offices I have visited around San Diego.
If I would critique one thing, it would be a boost of customer services. The reps seem to be missing friendliness and a smile.
I did not experience any rude behavior oersay, but more passive. Ex. I smiled and said have a great day and the clerk didn’t reply. I also noticed the other clerk who dismissed a customers friendly gestures.

This place has the absolute worst customer service ever. I got there 5 minutes before closing and had to wait in line for the packaging I needed because it wasn’t readily available. Then, I waited for 6 minutes listening to the Asian man scream at this lady asking a question only to have the envelopes I needed thrown at me and then they refused to serve me once I was done packaging my items and waited in line again. They said I wasn’t there before 5pm when I very obviously was. They were screaming at every person coming in that they were closed and one person just wanted to buy a stamp.
I hate how close this location is to my home, but I will never return until better employees are placed. I’ve gotten better service at McDonald’s by teenagers.

This little post office is very close to my house and very convenient. I usually end up using the outside drive up mailboxes, but sometimes I have to mail packages or buy global stamps. There is often a line, but it moves pretty fast. It’s a tiny location, so no stamp machine which is a bummer. The service is usually pretty friendly though.

The worst part the worst postop as I was saying in my life room service people and on top of it he tells me he cannot take my box due to tape. I Stood in line behind six people to find out he couldn’t take the box and I had tape in my car. Normally my post office will except it and they’ll put tape on the box. I will not returned to this location. Rude ass!

Absolutely worst experience ever!!! I have lived in california now 4yrs and NEVER had any trouble sending photos or any other gifts to Greece. This asian lady had me in there for 15minutes trying to explain why on my package the addressee was written in greek… um its going to GREECE!!! Then 15minutes later, I try to pay and i give her my ID & my bank card. I said, I’d like to be ran credit bc my bank charges me for debit transactions. Now, on the back of my card it states CHECK ID rather than my signature. The reason for this is bc I was told by the postal police when I had my identity stolen to write that instead of signing. She said I had to sign it! I said no I dont. In the 10yrs since my identity got stolen I have NEVER been told I had to. I believe an ID is better than a signature. I will never use this post office again & I will be contacting the supervisor of this location. Now, off to a well educated post office.

Today is the last time I’m going to this location. Always a long line with only one employee, two if you’re super lucky. On a previous visit I had a boxed gift with «fragile» stamped all over it, and watched the employee pitch it like a basketball onto a pile. Seriously? Today I asked the employee what kind of bag I needed. My former post office (now sadly closed) would have chosen a bag for me and helped me get the lowest price. This guy just pointed to the rack across the room and said to pick one. Um, there’s a line behind me. I just left. I work customer service, and this is an example of what NOT to do.

Ok…
If i could give this a zero i would. I have never left a business so angry. I actually sat in my car for a good 15 minutes trying to remember and change my password for Unilocal so i could write a terrible review to save people from this place.
I go to the post office every week to mail paperwork for a karate class my boyfriend teaches. Usually i go to copy it on jackson st and they are AMAZING, but i was at grossmont center and thought i would just stop here. WORST. IDEA. EVER.
i patiently waited in line and and smiled at the stupid jokes the postal lady was making to the elderly people in front of me. When she got to me she was nothing but rude. Maybe its because i was the youngest person there, but i was nothing but polite in my requests.
What i needed was simple. Three envelopes mailed certified and the receipt put in the third envelope to be mailed with the paperwork. She first scolded me for leaving my envelope open, i explained what i needed and she treated me like some sort of idiot. She was very short with me, didn’t approve of my handwriting, and at the end of the transaction when i politely asked if she could print two copies of my receipt she said it was impossible and made me leave her counter to take a picture of my receipt for my files, before sealing it in the envelope to be mailed. I have never been treated so disrespectfully by a business in my life.
Dont waste your time here. Go to copy it on jackson where they are quick and know a thing or two about customer service.

I had a package ship to my PO box at this location. It’s delivery date was April 24, 2014. It’s now June 20^th and NOTHING. I dealt with LINDA in particular at this location. Unfortunately she is the rudest, least helpful person I have ever dealt with. She insisted I had picked up the package and was trying to commit some type of fraud. I asked to speak to a manager and she said they don’t have a manager??! IDK, but I definitely will be letting my PO close and will NEVER return to this location. What a joke.

Not a bad place, everyone is willing to help. The only problem is that the correct time they open is at 10am and not 9am like is says here on Unilocal and on their website. It’s confusing.

I have no idea why all the reviews are negative, could be there’s some unhappy stinky people in La Mesa… I for one, had a good experience; came in on Wednesday at 12:30pm, no packed lobby and a clerk who was very helpful in getting my certified mail out. If you don’t like long lines and think the world owes you something, then you should probably stop posting reviews that refelct on your unhappy life rather than the service you recieve. This location gets an A+ rating in my book, thank you for the quick and easy transaction!

My dad was a postal worker back in the day when there was real customer service. I think the folks at the La Mesa Post Office are ok but someone is making some pretty crappy decisions. I live in La Mesa… less than one mile from the post office. WHY DO I HAVE TO DRIVE 7 MILES TO NASTY SPRING VALLEY FOR A CERTIFIED LETTER???
Crappy, Crappy Crappy «service»!!!

Changing my rating from 1 to 4 stars because I’ve been going in here a lot recently and the service has been great each time. The same ‘Postal Nazis’ are still working the counter, but they have been very friendly and helpful on all my recent visits. Maybe they read some of the old Unilocal reviews and decided to change, or maybe the other times I was here they were just having a bad day. One way or another it’s been a totally different experience lately and it made me feel bad about my old review.

The service was okay, but it certainly was not with a smile. They do not have a ATM/​Stamp machine so you have to stand in line and wait to buy stamps. That is lame. Customer service does not seem to be their priority. I know they have been hit by cut back, but at least put a machine dispenser out in the lobby. It is time to get with the times…

This place flat out sucks. Not only do they make everything unnecessarily difficult, but the small package I sent to Portland has still not arrived and it’s been close to two weeks. Lame.

Postal Nazis work here. Unless you are waiting for meds next door and have time to kill then this is the place for you. I am a frequent shipper of parcel goods and this has to be the only post office in town where they do not have a parcel drop off area and won’t let you set it in the middle counter you must hand it to them (No not required to hand it to a post-​pesron if you have prepaid shipping labels). Other fun times–
Get yelled at when I take more than one flat rate box like I am using them to move LOL.
Always scrutinizing packaging like I do not have enough postage or am trying to rip them off LOL.
Lastly lost 3 packages that where all dropped off at the same time to the same employee.
Will never use this post office agian !!!

We usually go to the La Mesa PO on Alison but if I’m near Grossmont Center I’ll stop by this one for convenience. The lines are not usually long and there is plenty of parking in the lot by Chuck E Cheese. There is a drive thru box in the back if you don’t want to get out of your car, too.