The UPS Store

Cute location! Came to fax over some paperwork and the staff were very nice and even made jokes while I was waiting. They are super friendly and knowledgable and you can tell they care for their customers.

So Ive been here a couple times with no issues, and had to come by today to drop off stuff for AT&T… The woman at the counter (Emily) was AMAZING. she was really funny and very fast, and I appreciated her turning a boring errand into a fun stop. Thanks Emily!

U.S. PASSPORT PREP: I was preparing to send my passport in for renewal when I stopped by this place looking for one of those padded bubble envelopes. (The nearby 99 Cent Store didn’t have them.)
I was happy to find the envelope here, but happier still to find that this place could also print my application from my flash drive, as well as take my passport photo and print, cut & staple it to my application. The only thing left for me to do was send it all USPS certified mail, and they were able to do that too, which saved me the dreaded trip to the Post Office. That alone was good news, eh?
Incidentally, there was a customer already in there when I walked in, but I was still greeted and assisted instantly — no waiting. While I was being assisted, several other customer also came in and were assisted & dispatched without any of us having to wait. I wish every business was this efficient and customer oriented… at least on this day, thanks to Matt and Emily, who were both friendly, professional, and super efficient (can we clone people yet?).

I tend to gravitate towards this UPS whenever I need ups services. Even though I live in between a few of them. The customer service here always seems friendly in a real life sort of way. I like the crew. I like the store. My packages always seem to arrive at their destinations. So with the service I have no complaints and probably will continue to gravitate towards this location.

They were so very helpful! Very patient and answered all my questions. They both helped me better understand an account i had no idea about. I would definitely come back to this UPS. Such good customer service and professional. Super clean and well stocked! Thanks you guys!

I have been coming to this store for several years and they consistently have fast and friendly service. Much better than other UPS stores I have tried in the distant past.

UPS rang my bell and left before I could answer the door. They left a very large package: 3 ½ feet tall, 2 ½ feet wide and 2 feet deep on the small porch of my condo covering all but a small area for me to squeeze by to go down stairs AT THE WRONG ADDRESS. It was supposed to be two condos over and again upstairs. I called the UPS store on Baltimore but they were NO HELP. They didn’t even have the main phone number to call for a driver truck. They said they were not the UPS (so why are they called the UPS store?). They told me to go to
so I did. After waiting 10 minutes for help on hold I hung up and went to the live chat line. They asked me for my phone number and address AFTER I had already given it to them. They told me to hold several times and said they were having trouble with their online system. After wasting an hour of my personal time and them making it seem like it was MY problem that I had this very large package taking up my porch I decided they had the tracking number and my name, address and phone number so they had what they needed to pick up the package and I hung up, After all it was NOT my problem. They never picked up the package to deliver to the correct address. The single women that it was going to came to my door because of a note I left on her door and tried to take the large heavy package by herself so I helped her. NO help from the UPS idiot that went to the wrong address. No wonder packages are being stolen if this is how they operate! The UPS Store — #2080, LA MESA, CA AND

I had to drop off a return for Amazon tonight. The guy and girl working (sorry, didn’t get their names) were very helpful and efficient. Thanks for making it a smooth and quick process.

This business is not opened 24 hours as the google map suggests. Please correct it so people like me dont waste time driving to to your store just to find it closed.

These guys are awesome. Matt helped me with my shipment and packaging; and he exceeded my customer service expectations. Jason and Rebecca were very friendly and pleasant. You can tell they love their job. They all pride themselves on customer service. My visit was fast, friendly, and funny (they literally make sure you leave with a smile :)).
Can’t wait to come back. Thanks guys.

Talk about amazing service! Had to specifically find a UPS store to drop off my ATT uverse equipment since I just disconnected my service. Called in first to make sure this location would help with that, which they assured they did and kindly reminded me to bring my account number. Pulled up right in front of the store and they must have seen me coming up with a big bag so Jason greeted me with a smile, an open door and ready to grab the bag from me! He got me in and out of there super fast. And he had jokes! Overall, an entertaining experience with stellar service.

The crew that works here is awesome! They take care of all my shipping needs with a smile and great attitude! I come here a lot since I shop online a lot and am always exchanging clothes (lol). This is my favorite UPS store ever! The dudes that work here always answer any questions I may have and make sure my items get where they need to be in a timely and efficient manner.

I bypass several UPS locations or facilities that serve UPS customers to go to this particular UPS Store in La Mesa, Store #2080 because the staff, especially Rebecca, Matt, Jason (all the staff but I see them the most) bend over backwards to be welcoming, helpful and supportive of my needs as a business person working alone. They always answer questions thoroughly, offer advice and services that help me better serve the customers I am sending products to. They are very helpful with my Amazon shipments and even help me above and beyond their duties as UPS staff. I love working with the team at this location. This is the only UPS location near me where the service is always superb, no matter what time of day, what day of the week or how many packages we are working with. I am happy to drive to La Mesa for the kind of service this team provides. Sometimes, just working with them is uplifting. I know someone cares about me as a customer.

Greatest shipping experience here. Brought back Amazon item I had to return and the employee had a used box he put it in and he taped it up, took the Amazon sheet for return, and I was literally in and out in 1 minute. WOWWWWWWW!

Matt and Rebecca were so friendly and helpful! They were efficient, funny, and a pleasure to work with. I will definitely be coming back here next time I need any UPS store services!

I love the service here. Whether I’m mailing out textbooks or worn panties, they never ask questions and they are always friendly!
The Himalayan restaurant next door also makes walking to the UPS Store pleasant.

This store sent valuable heirloom photos of ours to Yuma, AZ instead of a scan service in Los Angeles. We have been contacting this UPS store for months about our pictures and all they have done is lie lie lie about where the pictures are. They claim they contacted the Yuma address who located the pictures at their location, but somehow the pictures are now in ‘Mexico’ in customs.
We are heartbroken as these are pictures of relatives that cannot ever be replaced.
They don’t even call back when we leave them messages asking for updates.
If you chose to use this store, make very very very certain that they have attached the correct address to your package that you want it send to.
Rebecca is the person ‘hahahaha’ ‘handling our case. She lies every time she answers our calls, the last time stating that she would ‘call the UPS headquarters’ to see what can be done. Of course, she never called us back re: that call.
Do NOT use this store unless you are feeling extremely lucky.
Our feeling right now is to get a lawyer and sue the pants off this business and Rebecca and hoping they have to close this useless location.
Den of liars!!!

Yesterday I went to this UPS store to mail a lightweight gift to Oregon in a large padded envelope. It weighed less than a pound. The clerk said that the postage would be $ 25! After I picked up my jaw, I said that seemed really high. He then swiveled his computer screen toward me and said, «Look, that’s our best price, and if you overnighted it, it would be $ 92.»
I mail packages fairly often and I knew this was way out of line. I asked if there was ANY other cheaper way. THEN he admitted that US Postal Service would cost $ 9.98. Even that was inaccurate. When he went to ring it up, he said it was actually only $ 6.95.
I talked to his superior afterward on the phone and at first she said that they «push» UPS mailing with customers because they’re a UPS store, and then she said, «Uh, I mean because then you get extra services like being able to track the package and get insurance.»
$ 18 extra to mail an envelope so I can track the package and get insurance? I don’t think so. Something here smells like mackerel.

Such great customer service. He handled my packages and keys after knocking down a long line before me. He was having a great day and was hoping everybody else would have better.

I needed to receive a fax today. (I didn’t even know people still faxed things). Anyhow, Bill over there has been nothing but nice and cheery on the phone. I have heard only nothing but smiles and helpfullness over the phone.
cheers!
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