Performance Bicycle

Awesome sauce all over this place! Got me in and out to catch my MTB ride! Service excellence to these ladies! Sale in progress now 20% off woot woot. Thank you from this MTB girl & Keeping her riding in style!

Love this store! Always helpful, even years after the bike was purchased. Does maintenance for a great price. When one was stolen they looked up all of the details and serial numbers so I could report it. A #1. Will go back for sure!

Not the a place for a novice bicycle enthusiast. I got the snobbiest answer to my bicycle questions. In five minutes I knew this was not the place for me.

Usually a big fan of this place but my visit yesterday wasn’t that great. I was in the store for about 20 minutes. I was greeted when I walked in. That’s where the good part ends. I was offered zero help and I was not checked up on for my entire visit. Good thing I was only buying a helmet and not a bike or something crazy expensive. They probably would have lost the sale. I did check out win a friendly employee at the end.

I took my daughter’s bike for a tune up and was in need of a tire replacement. They did a great job and even cleaned up the bike. They were even really honest and told me the original quote was high and charged me less. I will definitely be back.

Hands down Ashley is my favorite employee. She helped me with a bike rack for my BMW. She had lots of tips and showed me different types of racks at different price points. She even helped me install it on one of the hottest days in East County and not only once. I had lots of anxiety about installing it on my own and would stop by the shop to have someone check it before I loaded up my bikes. Each time she greeted me with a smile and she was so patient and encouraging that it would take a few times to get it right and I would feel confident installing it on my own. I will not forget to mention my timing is always terrible and each time I stopped by it was triple digits. Thank you again for all your help, you rock in customer service and your employer should know how valuable you are.

Everyone here is so nice and helpful! Not only do they repair bicycle tires but they also repair baby stroller tires (the inflatable, inner tube type). They saved me from having to buy a whole new stroller. I even went back the next day and asked them to help with with a small task related to the stroller tire which they did without an additional charge. I’m very pleased with their customer service and we will definitely bring our bikes here when they need servicing.

I went here looking for a way to remount my bike on my car. I was looking at new mounts and was ready to spend about $ 200. The guy i talked to came up with a awesome solution that only cost $ 30. So happy and will go here for any bike work i need done.

My husband and I just visited this store because he needed some parts for his bike (obvi) we were in the store for about 20 min without even being acknowledged once. There was a guy behind the register engaged in a conversation with a friend? Customer? Not sure but he never paid attention to us once. Then a second customer walked in the store and a girl began to attend to her. We had found what we needed so it was ok that we didn’t get help. We then brought our items to the register where the guy continued with his conversation and didn’t even look at us (we were ready to pay!) Then, the girl who was helping the other customer (yes, singular) walked over behind the register and I thought: finally someone will ring us up! SURPRISE! Nope. She answered the phone gave us a dirty look and went back to help her original customer. Haha I am thinking their sales motto is «hipster»?? Too cool to sell? Hmm is that the training they receive? Maybe that’s what the manager requests: the less sales the better, guys! Let’s do this! Anyway don’t shop here. Shop at Trek. They are amazing. The end.

The customer service at Performance Bikes is exemplary! Michael Maraia was awesome and went beyond the call of duty to help me out! Recommendthis shop to everyone!
I was able to use double points when I purchased my bike!
All if the staff are amazing!

Popped in for a couple of items and was met by a very nice young man who helped me find exactly what I needed. The customer service was great and we even talked about a couple of group rides they have at the store.

If you’re looking for quality bikes and products, check this place out. If you want those things and awesome customer service, then I highly recommend this shop. Upon walking in, we were greeted by 3 separate employees at different moments. They are all super knowledgeable and willing to answer any and all questions, while providing professional recommendations. Their bikes are all professionally tuned and ready to go, and of really great quality.
Bought my daughter her first mountain bike, and I cannot wait to go back and upgrade mine.
Nick

I have a Myka Sport Specialized bike and needed maintenance on my gears as well as a tire change on my back tire because it was completely flat. I called around for quotes at local shops including; Inkys, A&B Cylce, and BRC and Performance Bicycle was by far the best prices. To fix my tire and get my gears maintenance is cost me a total of $ 26.00. This was less than half the price the other bike shops wanted to charge me.
I was a little anxious to see if the quality of work would be just a great as the prices and after picking it up I was extremely happy with the work. Michael Stewart the mechanic did a fabulous job and my gears shifts so smoothly.
Thanks so much for offering reasonable prices and quality work!

We had Keith look at a bike we had bought from a private party. He gave us a good report and didn’t try to sell me anything, I really appreciate his honesty. If you need a bicycle go to Keith.

First-​time customer here. I took my bike in on a Sun for a $ 49 tune-​up and a $ 10 cleaning. Both tires were flat, and I told them that one had been patched after my last ride. They had it for 6 days, which was somewhat surprising because I read about 10min fixes and same-​day service at other shops. But no worries, I didn’t need it right away.
When I picked it up the following Sat, I asked them what kind of «cleaning» was done because it was still filthy. (They hand-​waved something about the chain/​gears, but decided to not charge me for the cleaning.) I asked if they replaced the tubes, but was told that they were fine after re-​inflating. I somehow doubt that. They held for my next-​day ride, but 2 days later one was flat again. Now it doesn’t even hold for 5min. Would it have killed them to replace? After holding for a week?
Everyone deserves a second chance, but I’m hesitant to return. The best thing they have going for them is that they are open on Sunday.

This place is way better than all the other stores. When you walk in they always greet you, they will help you find what you need and they will explain in detail any questions or concerns. I believe that Sean (Store Manager) Mike (Mechanic) and the short but with an awesome personality girl who works for them really make a difference for this store. Thank you for everything!
–Arick

After a very disappointing and frustrating experience at the Bonita location, which is only 2 miles from our home, my husband and I drove to the La Mesa location where we were immediately greeted by Keith M. We told him about our experience at the Bonita Performance and his immediate response was «I’m sorry».
We also had the privilege of meeting Jarrid W., who also apologized to us on behalf of the Performance Corporation. after we share our Bonita experience with him.
Both gentlemen were very kind, informative, knowledgeable and efficient in assisting us with our needs.
From this point on, Performance in La Mesa is our go to shop for our biking needs.

These guys (Sean the manager in particular) are super helpful and like a small bike shop even though they are a large chain. Do quick adjustments and installations on the spot.
They have a large selection of bikes and accessories. As well almost always have things on sale so you are getting about as good prices as you could find by shopping around.
Last but not least, join the Team Performance Club and when they offer triple points that’s a lot of money back. Got a great bike for my daughter and other accessories for «free» just doing that.

At first, I was hesitant to check out this store (because of distance) since performance bike also have a branch where I live near Chula Vista. I’m really glad I did because the La Mesa store is about twice as big as Bonita store and they carry quite an inventory of merchandises. Additionally, all the staff were very knowledgeable and helpful; they take the time to listen to the customer’s needs and provide great honest recommendations especially Jarrid Wong.
This place is awesome and highly recommended. After seeing how they focus and value customer service, I don’t mind the drive at all. At the end of the day, I know that I got my money’s worth and my bike in top working condition!
Two thumbs up for me!

Someone gave me a pile of bike parts and I finally undertook putting them together. I really don’t know anything about bicycles, having stopped riding when I was 12. I always dread going into a ‘specialty’ shop like this, because most of the time you get the, «Oh, well, did you check the blah, blah, blah?» or «Are you using the special thingamajig?»
I’m happy to report that this shop so far has had all the parts I needed and very friendly staff. On my first visit I told him, «I need a wheel tool thingy». «You mean a spoke wrench?» «No a thing to put on tires.» «Oh a tire lever, our best one is right here.»
In fact the best one was two, for $ 4. Then I said I needed a helmet and a pump and he showed me to their best sale versions of those. Great shop, good prices on basic parts, and friendly staff.