Office Depot

Matthew that works here is extremely rude. I asked a cashier about an item in stock, he directed me to Matthew who was working the sales floor.
I politely asked Matthew, and he rudely cut me off, his voice dripping with attitude, «you need to wait, I’m helping someone on the phone!» No apology, no «would you mind waiting» …just blatantly rude and disrespectful. How would I know he’s helping someone on the phone? He’s not holding a phone to his face!
They don’t understand customer service here. Don’t take it out on me if you hate your job!
Staples and Amazon will get all my business from now on.

I usually wouldn’t write a review, but I have to in this instance because MATTHEW went above and beyond helping me with some printing I needed done. I had a crazy amount of books I needed printed and he helped me get it all set up. He was great and accommodating, and really just made the whole process simple and did all he could for me. I will be returning here for any of my future office needs. Thank you!!!

I just have to say I received the best customer service here at this store! I had try to go to one of the «other» office supply stores, and had a terrible time getting anything done or getting any correct information. Everyone knew what they were doing, everyone was friendly, and quite helpful. I was really happy with my experience there a, and specifically Matthew, who turned my anxious and upset mood into a happy one :-)

JORDAN in the copy department is AMAZING! He has assisted me with several print jobs, and always processes my transaction quickly and efficiently. He is an exemplary employee. I look forward to him assisting me every time I go to this location. Thank you Jordan for your continuous patience and print knowledge. Your awesome work does not go unnoticed!

Recently came here for a print job I was told would take under five minutes. The employee was originally friendly, but seemed a bit unknowledgeable about the materials they’re working with and got distracted during an influx of customers, with three customers that came in after me getting their jobs done first. After 40 minutes waiting and no apology/​explanation of what was going on, I was told their machine was broken and they couldn’t do my job. Wanted to explain the situation to the store manager (who was manning one of two open registers with a long line waiting due to lack of employees in every department!). Originally the other cashier asked me to get in line and wait when I asked for store contact info to call back later because I saw they were busy, which is about the time my (extremely high) level of patience at that point ran out and I explained the situation when the store manager asked me over her shoulder what was going on. Explained my experience, told her the store NEEDS more employees, bid them a good day, and left the store. NEVER coming back here again.

Customer service does not exist in this store… store manager rude and argumentive, never has sale items, false advertisement, if you ask a question employees are rude and do not want to help… need I say more? AS ALWAYS staples gets all of my business, no switching here… I will never ever be returning to this dump. NO STARS SHOULD BE AN OPTION!

Came in for a laptop for my son. The customer service was good. One star off because they had network issues and it took awhile to get out.
They had a good sale on Toshiba laptops. I have been looking for awhile waiting for a good price. Office Depot ended up having such a good price I jumped it

We were doing custom printing and the department was stretched thin with Jordan doing wonder work between 4 customers at once! Jordan is the man! He helped us design our wedding invitations, print them and he even precisely cut them! Jordan knows his stuff in this department, and I highly recommend utilizing his services!

Worst customer service ever!
I saw a desk chair I wanted in their Sunday newspaper circular. Clipped it out and went to this branch of Office Depot. I asked a sales representative to help me find it. After several minutes of searching and finally a call to someone through his earphone I was told this item won’t be stocked and I would have to go elsewhere. I asked why and was told they won’t stock the chair because their store is too small. Huh?! There was no offer to have one transferred. But worse, there was no apology. The sales rep simply walked away. Frankly, it smacks of the old «Bait and Switch» to me. Goodbye Office Depot … you’ll never have my business again.

Staff doesn’t seem too helpful. The girl at the checkout always politely greets us when we walk in and asks if she can help us find something. When we say what we’re looking for, she NEVER knows where to direct us and doesn’t try to help further. Good luck finding it yourselves!

It is kind of hidden on the left side once you get off the freeway. It is a bit of a slow store every time I went. The prices are good I would suggest price shopping first.

They have good prices and I like how they are asking if I was helped within the store. I have noticed their customer service is much better in the last 12 months.

I would be giving this place a solid thee stars if I didn’t have to wait 15 mins just to fax a piece of paper– there are lots of employees working– they are all on their phone or trying to look «busy» even though this place is always dead…

This review is for their print services

I’m not a frequent shopper of Office Depot but my 12+ year old computer chair broke and I needed a new one ASAP. Low and behold it was the last day of the Office Dept chair sale. Needing no further convincing, I headed to my local Office Depot to find suitable replacement.
It was pretty dead inside so I was approached and greeted a few times by associates. Told each a couple times that I was just taking my time deciding. By the time I had made my choice I had one of the associates check availability for me. They had it in stock and I was given the performance guarantee/​assembly, chair mat pitch. I declined. The assembly would have taken until next day and I needed the chair together today and since it didn’t look too difficult I just figured I’d do it myself. Otherwise, for $ 8, ready next day isn’t too bad of a deal, especially for the lazy.
At the registers I was pitched the performance, assembly, chair mat pitch again. Again, I declined. Good to know that the associates are doing their job though and not quitting after one objection.
Overall the price was right for the chair, the associates were helpful and I was in and out quickly and painlessly. I left satisfied. So definitely better than what I expected. «A-​OK» Office Depot.

Every time I come in here I wonder what Nostradamus predicted about the Office Depot? Will it survive much longer, or be lost in the paperclip cataclysm? It’s been crickets in here each and every time I’ve frequented the location. The employees are borderline annoying with their offers to help you find something. I don’t fault them though, they are obviously bored. Ultimately it’s not that Depot doesn’t contain useful things, but so much of it is overpriced that I can see why business has dropped. Still if you are in an ink cartridge pinch, they have what I need.

I walked in and was greeted by a gentleman that asked what I was looking for and took me to the exact isle where they would have it. Great service. I also bought a desk here a few months ago and the one of the workers gave me a hand loading it into my truck.
Great store and way better than other Office Depots Ive been to.

The end of a hellish shopping night.
1^st stop: IKEA. Desks. No keyboard pullouts, except a cheesy $ 10 add on. Few desks with drawers. Most drawers had inexplicable dust-​collecting cut outs.
2^nd Stop: Staples, La Mesa. My second Staples of the day. Looking for a desk out of stock at first Staples. La Mesa only had a couple of desks; guess people buy those online.Yargh.
3^rd Stop: Office Depot. La Mesa.
Compared to the others, the desk selection was vast. The clouds parted and the sunlight beamed in. Desks with drawers! Keyboard trays! Cubbies! Sales!
Got a desk for $ 179, 3 drawers plus a place for the computer. Looks like a respectable piece of furniture, too.
Then I got a bunch of accessories I needed so I don’t die while I work. Like a keyboard, and foot rest, and a monitor. I’m a writer and I have carpal tunnel and I have to have a good set up, or my husband has to hear me complain, so he wanted to get this DONE and done.
Plus, our 5 year old was along, testing office chairs and only complaining a little bit (office supply places should sell a couple of toys).
That’s when Shae (not sure if I spelled it right) swooped in, a paper clip halo floating above her head (not really, people), the Office Depot Angel of Mercy.
Shae is that person your grandparents reminisce about when they talk about Customer Service in the Good Old Days, when People Still Cared.
Shae asked what we needed, led us to every single item, offered advice on quality and sales, and took us to the register. Shae radioed for someone to get the desk and got no response or a slow response, so what’d she do? Stand around? Nope. She got the desk herself.
The monitor we wanted was out of stock, so she offered to cut us a good deal on the display model.
Meanwhile, the cashier wondered what the sku was on the desk and the monitor and held up the register waiting for the stuff to arrive. Luckily no one was in line. Finally, the cashier dispatched another guy to get the sku.
I saw the guy going off in a different direction so I went to find Shae and get the sku ticket. I saw Shae disassembling the monitor herself and radioing in the sku to the cashier.
Finally the guy who was sent to get the sku wandered by and asked which desk we’d wanted, and we pointed out Shae already had it on her dolly.
Basically, Shae should be the retail trainer of all the Office Depot people everywhere. If the Office Depot CEO came as the Undercover Boss, he would probably make her the VP of something.
She might be too good. I think the others let her do all the work.

I went to this location yesterday to make a special order purchase and I couldn’t believe how I was treated, it was as though I was not welcome in there store. It was as if they did everything they could to prevent a sale.
What happened to Good Customer Service? I just didn’t see it there, I saw no courtesy whatsoever.

MICHAEL SCOTT FROM THE OFFICE WOULD BE EMBARRASSED TO WORK HERE…
I had some time to kill before dinner and spotted this Office Depot in the parking lot where I was going to have dinner. I figured why not go and buy a new laptop bag. So, I walked in and as soon as I walked through the door a wind hit me and I was transported to GHETTO VILLE USA!
I’m sorry! I read the review below which mentioned friendly sales staff, I say WHAT SALES STAFF? I couldn’t find any sales staff and I was in the store for a good 15 mins. Seemed like the whole store was on a break or I happened to walk in while the store was closed! I needed a staff member to answer questions and was very disappointed that no one came to help me!
I noticed I was not alone! People in the store kept moving things and kids kept throwing things to ground and it seemed like no one cared! They need Dwight Schruite to come in and take over cause clearly, no one cares here!