Macy’s

The women’s dept is usually neat and I can find cute clothes, but their shoe department is too small and has very little variety, plus the mens dept is usually a mess. I love that they have both Benefit and MAC, so I don’t have to go all the way to Fashion Valley to pick up my makeup.

Tonight we walked into macys just to browse and they had alot of nikes on sale and it was only 10 mins til closing time. We grabbed a couple pairs and asked for sizes. Sal helped us and he was absolutely fantastic and pleasant. He made conversation and even grabbed me some other shoes since the ones I chose didn’t have my size. Again it was super close to closing time. He never once seemed rushed or impatient with us. Even chatted with my kids! He was awesome! I’ll be back and hopefully he’s there to sell me some more shoes!!!

Needed to do a merch pick up, and a fukn rude ass Macy’s employee did not want to help me with a question because she was in shoes. So what help!!! U are not busy

Macy’s in Grossmont Center, I am giving you five stars, because although I cannot afford anything in you, and only pass through from the parking lot to walk around the outdoor portion of the mall, you are always clean and well-​lit with nice displays, and because one day a young man was passing around a tray of ginger ale with honey and sugar on the rim, and he brightened our day like nothing else could have.
Thank you, Macy’s in Grossmont Center.

The girls are so rude and their return policy is stupid… I tried returning a shirt and told me I need my id which was fine but I know all my info and work at the same mall… They told me if I wanted to use my merchandise credit I had to show my id when I decided to use it… I’ve never heard you had to show your id to use and store credit gift card… and I’ve worked in retail for 15 years worst return policy ever and worst customer service ever

Customer service in the shoe department is very poor. Management is saving on payroll. Once I was helped the person was awesome, friendly and overworked! Thus the two stars for her efforts. Had to stay in line for 15 minutes with my shoes in hand for them to see if they had my size. I was there at least 45 minutes! My husband went to the shoe department and walked off after 15 minutes waiting to see someone, anyone! I probably will not go back.

I need of… oh what ever, it’s Macy’s and I need everything there… we stopped in and did a little shopping. The store was relatively quite and the racks a bit messy and unorganized, but that is to be expected just after the holidays.
When checking out we went to the counter in the INC department and met Stephanie. For probably the 1^st time ever I didn’t have to argue to chose my own coupons to get the best of my savings. Stephanie let me split it into two transactions so I could use both coupons. She was extremely knowledgeable on the items I was purchasing and the dates of sale endings. I was highly impressed!

Horrible Customer Service. You would think they would have extra employees working the floor and regaster but they don’t. Stood in line for over 30 minutes. Unexceptable.

So last week I went here because I ordered this watch online and when it got delivered it was totally a different watch. It’s pretty obvious because the color is so different! So went to this Macys location and explained them the situation the lady that was helping me was very helpful and I guess she told her supervisors all I remember one of their names were Jesse and another lady what happened and apologized. So they suggested to reorder the same watch and if it was wrong again to come back. That’s what I was afraid of, one not getting here in time before Christmas and dealing with the same problem.
They refunded my money and I had to re order the watch again but luckily it was on sale this time plus the 25% discount.
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The new watch got delivered 2 nights ago. I opened it excited that it would be the correct watch this time but NO! It was wrong again and the same watch they delivered me from the first delivery. I understand that it’s the holidays and it gets busy at the warehouse but don’t send me the same watch from the first shipment when it’s totally off. I ordered a watch with brown leather this had no leather at all and the front face of the watch is so different from the one I originally ordered!
So this pissed me off more because it happened again! The watch wasn’t available at any SAN DIEGO Macys store and if you’re going go say it’s available online live up to it rather sending me some crappy looking watch! I checked the invoice and it specifically says, «brown leather men’s guess watch» and that’s not what I recieved! Also there is nothing there stating that the specific watch I wanted wasn’t available!
Like come on, that’s two mistakes continously and same damn watch.
So, I went to Macys I was trying to look for the same people that helped me previously they weren’t working. I couldn’t find anyone where the watched were except a lady that was fixing jewelry which she said she’s just a vendor. Walked over the the perfume ladies and I asked if I was allowed to return a watch but they said it has to be the employees whose dealing watches/​jewelry because they have different policies. I told her well I can’t find anyone that works in that area. Apparently there were 2 people, another employee helped me and found one and she was serving a customer.
When she was done I told her I wanted to return a watch and explained to her I was just here a week ago and that whole explaination and she said maybe they ran out but me trying to keep my calm she checked and said it was odd because the watch I ordered originally has a diff barcode from the mistakening watch they sent me. Well obviously! This is my second time going there I triple checked everything.
She was an okay customer service but she saw me getting pissed and annoyed and didn’t even care about this situation. I hope I get refunded because I returned this item she didn’t explain or apologize for this mistake. She didn’t have that customer service I was looking for like last week when a different lady helped me. So I knocked down 2 stars!
Oh and btw that watch was suppose to be a Christmas gift it was a beautiful watch and could have been a great Christmas gift!
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Well went upstairs to buy cologne instead for my dad and the lady that helped me was really helpful. She kept checking me and other customers if we were doing fine and if we had any questions! She knows good customer service unlike downstairs they’re just standing there looking at you. Got a cologne bottle for my dad and no hassle or problems so kudos to the lady that helped me yesterday around noon! She had purple and black hair, wonderful customer service!
Oh and will never order online anymore especially around the Holidays if this mishaps will happen again!

While shopping on Black Friday I was trying to Activate the Macy’s Shop and Win App. On my IPhone. Eva and Jesse were amazing with the efforts they put forth trying to help me. They attempted several times to walk through the directions to make sure the Macy’s Shop and Win was activated on my phone. Will all the shoppers in «Black Friday mode «they definitely made me feel like a Valued Customer. They spent time making sure I was satisfied with the attempts they made to help me with the Macy’s Phone App
I will tell all my family and friends about their kindness and not making me feel rushed or stressed out during this holiday season. I will encourage others to shop at this Macy’s as they «really care about their customers.» Thank you
C. Lovejoy

Denise at the Benefit Brow Bar is amazing. She does eyebrows right every time. She takes her time and is extremely gentle. My 14yr old daughter will only go to Denise at the La Mesa Macy’s Benefit Brow Bar.

Pretty frustrating when you call a department to see if someone specialized will be there today and after answering they ask to put you on hold… For over five minutes. Then when you hear them chatting it up with co-​workers instead of answering your simple question. Then, you hang up and callback that same department and no one is available. Thank you lingerie department.

Umm… where to even begin… I’ve always loved Macy’s but in the last couple of years the Macy’s in San Diego have gone down in service. The stores are over filled with merchandise and lack enough staff to properly assist customers in a timely matter.
As for my review of this particular store please see the pictures below. I normally go to the fashion valley Macys however I had no luck there earlier in the day and decided to go to the Macy’s near my home (Grossmont). I was absolutely appalled with the condition of the fitting rooms. I was afraid to take my shoes off for fear of contracting hepatitis. The carpets are soiled with dirt and need replacing. The rooms clearly aren’t cleaned or monitored regularly. If you look closely in the photo w/​the bandaid there’s blood on the bandaid. I understand a store being short staffed but this just plain disgusting and unsanitary; Walmart is cleaner. Had I not been in a time crunch for a last minute dress for an event this morning, I would have left ASAP and found a more sanitary place to shop.

Usually go to fashion valley MAC store but you know how that goes so I decided to go to Macys Grossmont after reading good reviews. So I walk up to the counter where theres already two customers ahead of me and one lady waiting to get her makeup done, MAC worker turns to me and says «I’ll be with you in a minute». Yes people! Its true! A MAC worker gave me service!!! There was only one worker and she managed to help 4 customers. No bad attitude or anything like that. Im so relieved bc I’m no expert so I do go to MAC for help and now I know there are artist that don’t mind helping. I didn’t get her name unfortunately but I will never go anywhere else again.
Make sure to sign up for the «plenti» rewards card, you can earn points towards MAC!

For a department store that claims to be higher-​end you would expect exceptional customer service and an outstanding store experience. Instead, everything seems mediocre. The sales associates don’t look welcoming and almost begrudgingly give assistance when you request their help. On only a few occasions has an employee taken the time to explain the absurd coupons and specials they offer in the mail and newspaper. Damaged merchandise (i.e. stained and obviously worn then returned) should definitely NOT be on the selling floor. And perhaps what I find most intolerable: messy displays and disorganized sale racks.
I do like the new location for the Sunglass Hut they installed where men’s cologne used to be and the handbags department seems decently stocked. I just think the store desperately needs a remodel.
Still, this Macy’s trumps Parkway Plaza by a landslide for selection.

My wife loves Macy’s. So I guess I love Macy’s. Happy wife. Happy life. She usually leaves happy with two or three pairs of shoes and a outfit or two. The store itself is an older building and doesn’t have the eye appeal interior wise like other Macy’s like Horton Plaza or Fashion Valley. But what they lack in architecture, fixtures, etc. They make up in the clothes selection and employees.
My wife love the clothes here. She always finds something she likes. If it’s for work or a party or for vacation. She finds it here.
The employees are pretty helpful too. There is a young woman in the shoe department that is just great. She has helped my wife many times. My wife just praises the young woman’s help. I will ask my wife her name and post it here in the near future. Overall, great store.

I am an avid Macy’s customer/​shopper. I do not know what has been going on lately with the low rent employees they’ve been hiring. And I don’t mean this based on appearance alone– but the overall attitude. Some of the ghetto conversations that go on are unbelievable. I was one of 3 customers in the shoe department and completely ignored by 3 associates that were standing there laughing their asses off and telling crazy stories about their weekend they all looked at me several times making eye contact– and never once said hello or asked if i needed assistance– which I did need some help.
Not much better luck at the Lancôme counter either. Stood there playing with makeup for 15 minutes while he Lancôme employee was putting makeup on a customer at the Elizabeh Arden counter! She looked at me several times and never once said she’d be with me or called anyone else for assistance– so I went over to the MAC counter and spent $ 320!!! Unbelievable. I’m just disgusted with the lack of professionalism. It’s unacceptable.

Just bought a new purse yesterday was helped by Kara, amazing customer service. The product is great too. I like this location because it always seems to be organized and the staff is usually friendly and helpful. I’ve only had one bad encounter with a makeup lady. The product use resulted in an allergic reaction and I had a hard time getting my money back. Other than a possible bad encounter, you can find a lot of good deals here!

Terrible. I went there because they advertised that all XYZ products would be half off.
Upon closer review, they simply doubled the price of what is available everywhere else. Then they mark it down. But it’s still more than everywhere else.

So this Macy’s is not brand new, doesn’t have a restaurant but it’s still Macy’s. I love Macy’s and have never had a problem here with the employees or anything else. The employees I have had contact with are very friendly, helpful and some are even caring.
One time I found an iphone at the perfume counter and gave it to one of the employees who held it. But sure enough when the owner who was a young girl came looking for it they gave it back which is the right thing to do. One of the other employees told me that basically karma will come back to me, which was a nice thing to say.
Macy’s are forever having some type of sale and is one of the reasons why I shop here so much. The mens department is upstairs and is a little small compared to some other Macy’s but that’s okay. I can’t believe that you can get some great brands for not a lot of money. So overall this Macy’s is alright with me and I will be back.