Lincoln Military Housing

I lived here from 2012 to 2015 my unit very seldom had issues and when there were issues they were fixed immediately needless to say the maintenance crew had great customer service, and the two stars are just for them. Unfortunately I cannot say the same for the front office staff. We lived here so long attended all of the awesome events knew most of the staff, paid rent on time, were polite to our neighbors, but when we moved I felt like they were trying to wring us dry for as much money as they could. My husband got new orders and they did not allow us to leave sooner than they thought and went against SCRA which states a lease may be terminated early if the service member gets PCS’d for more than 90 days. I tried to put in the 30 days notice for moving but I was not allowed to even start the process bc I did not have a forwarding address. I asked If I could provide it once we go a final apartment number but they said no and we were forced to pay the two weeks out of the month which I did not spend at the unit that totaled $ 1100. Any time I had questions regarding my move I would call and was met with very snippy responses it seemed as though they did not want to deal with me (the wife) and when my husband would ask the same questions he was given direct answers with no attitude. We were also forced to pay $ 700 for carpet replacements which was sun bleached (that we considered normal wear and tear) there were no stains, holes or funky smells on the carpet the person who did the walkthrough just thought it didn’t look pretty. Unfortunately the military did not pay for our move this time because we moved an hour north and not across state lines so this was all out of pocket. I tried talking to them with hopes that we wouldn’t have to pay so much upon leaving but I was met with rude uncaring staff we ended up having to give them about more than ¾ of our BAH (the $ amounts were rounded to the least I recall). We were left with the moving truck bill, 1^st and last months rent at our new place, gas and miscellaneous moving expenses. Thanks Lincoln Mil. Housing! I will definitely NOT be using this housing again.

Gail Smith has THE worst customer service. She is not aware that children from housing are vandalizing cars. There have been three cars that have had shattered windshields and documented. When I called her with my concern, she refused to accept it even after the prior evidence has suggested it is vandalism coming from housing. She is rude and dishonest.