FedEx Office Print & Ship Center

I’m from out of town so was worried when I saw the reviews. My experience was very good. The woman who helped me, Renee, was friendly and knowledgeable, and helped me move quickly through my project. The lost star is mostly about FedEx Office’s general layout and pricing structures, which seem fair for complex projects but steep for simpler or high volume ones. (I did notice that one of the other employees was a bit gruff with other customers, bit it didn’t affect my experience.)

Wow, my experience has been the exact opposite! Everytime I’ve had a printing questions or special requirement I come to this location. The manager is an experienced and trained printer. He’s educated me on how to get the best print quality, answered my questions, and been super helpful. This is a busy location and gets quite a bit of traffic. So that might be a factor in the negative reviews.

Lame. Unprofessional people working there. Won’t ever go here again. I think bums live in their parking lot. Lots of yucky trash, cigarette butts. On a very busy street. Not worth it. Never too busy and yet the line of 1 person ahead of you takes an hour, really?

Just came from this store, which I will NEVER again return to. An attendant by the name Darren was RUDE, totally unprofessional. Employees like that should not be attending clients. You should have him washing toilets in the back

Worst customer service ever. «you have to open this box & repack it to — I can’t ship this.» «but we didn’t even open it — it’s a return; this is how it was shipped. » «doesn’t matter — I won’t ship it.» the chick needs a new job and a new attitude. Do NOT come here for ANYTHING. EVER

I have mixed feelings about this place. On most of my visits the service has been bad. On my most recent visit there was an employee who was actually helpful, a rarity for this location. She took the time to assist me and explain how to order my documents from home rather than come into the store and waste time. I’m not sure why no one ever explained this to me before, but she was great. I’m sure if I had ever bothered to look at their website I would’ve known this, but I’m lazy, obviously.
I don’t keep a printer at home anymore, it just seemed like a waste of paper and ink when we had one. I just utilize a printer service when I need one. The trouble with this is that I’ve had bad experiences in here on multiple occasions. I’ve even had an employee yell at me about the broken equipment and how they were sick of helping people and I should figure it out myself. The manager just stood there and didn’t say a word. If I was a spiteful person I’d probably call corporate or do something else, but I’m a live and let live kind of gal. I can only assume the aging equipment gives everyone a headache or the employees there haven’t been trained well enough, who knows. I’m also too lazy to find another place for my occasional printing needs.
This location has plenty of parking, more than other Fedex locations. There are the usual computers for rent by the minute, copiers, a small amount of office supplies for sale, packaging supplies, and of course the ubiquitous FedEx shipping counter.

I made 300 copies for work that I needed cut. The 2 employees were just talking in the back. When I asked if they could cut them now they said no, they are busy. Then went back to chatting. Worst service I’ve seen in a long time. I waste too much money at this place. I need to find a new place to print.

They refused to accept a box for delivery, but another FedEx accepted it no problem. I was given some BS excuse. The staff was rude and not helpful.

When I have needed things done fast and late this location has come through. Some people I have encountered here are cranky, but who wouldn’t be dealing with the public. I am sure people have crazy questions and get upset very easily, hence the term causing one to go postal ;)
All I can say is try to have a bit of patience for the people that have to put up with idiotic questions all day long.
I had a good experience tonight, I came in panicked to get something off last minute to cancel a timeshare overnight delivery because I was a moron and signed up for it. I talked my troubles through to the helpful employees and came up with a sensible decision that probably saved me thousands of dollars. I was so panicked I almost walked out and sent my cancellation notice in a drop box — which probably would not be acceptable for what I wanted to accomplish. The level heads at FedEx kept me on track with a tracking number to prove I sent the notice tonight ;)
I also have had the experience where they would not reship boxes from other shippers if they weren’t in perfect condition. What people should understand is its probably a liability issue for FedEx, if the box arrives to someone else and its dinged — whose to blame — the previous shipper or FedEx. I can understand why they require repackaging — to avoid getting blame on their end for someone else’s mistreatment of packages.

If I could leave no stars I would. Came to this location on a Sunday and there was one employee that made everyone wait 20 minutes. I am consistently printing at this location for my corporate presentations. Never have I have been so disappointed. I think you should’ve spent more on staffing vs. remodeling your drop off center. Will be looking for an alternate moving forward…

Not very helpful to people who don’t know exactly what they’re doing. The employee who I was working with wasn’t very helpful.

Wow. If I could give negative stars I would. I’ve never been so frustrated or felt so taken advantage of. I went to return a package in its original package and box (which was fine) and they refused unless I bought a new box and filler from them. Talk about a scam. I’m seriously disappointed and will never go back or advise anyone to go there. Thanks for a waste of time!

I’ve been one other time to use one of their workstation computers. They offer a number of office supply and shipping products in addition to their print & copy services.
Customer service is ok, as long as there is enough staff available to keep the lines down. You never know how busy the place will be, but it’s usually a bit faster than the DMV and just about the same as the post office (except maybe during the holidays).
Convenient services at an easy to find location.

The staff wanted to charge me for EVERYTHING! First, $ 16 to help me package my xbox, which almost fit in the box I had brought. Then, $ 6 for foam fillers. After I got a bunch of papers from my car, and their recycle bin, I was able to ship my already pre-​paid shipment for $ 3. This took $ 3 and no help from their staff other than taping the $ 3 box I bought from them. Wish people could just want to help instead of feeding the beast.

So I walk in at 5 minutes to 6pm, with an envelope that needs to go out at 6pm, for a 10am delivery via FedEx. I let out a deep breath as there was no one in line and I said, «I got this.» The woman at the register immediately started typing in my stuff, while I stuffed my contents into a FedEx envelope. I had a gut feeling I should be filling out a manual slip, but I trusted the computer slip the woman named Renee was typing in… it was all going good, and then she asked for my credit card, and ZAP… The computer locked her out, and kicked back the order. The FedEx guy standing in wait for the last package, mine, could see the utter shock on my face, and the two other employees standing behind the counter decided to observe a moment of silence, probably because it was just wrong and rude of the computer!
One of the people behind the counter said, well this package isn’t going out today; the FedEx truck has to leave right now. (I’m thinking thanks for the reverse optimism, Martin Luther «no» Dream). Then the FedEx driver who’s name was Oscar looked me straight in the eyes, and gave me the «I got you bro» look… then called a loud «audible» play. He said, «GO Manual,» and the silent employees sprang into action… It all happened so fast, but apparently there is something they can do with a badge, my credit card, and a manual slip.
Oscar had me hurry over to the old school slips, quickly fill one out. He then did some kind of FedEx magic involving his badge, a handheld scanner, and a black pen magic wand-​looking thing. He called back to the lady at the counter, Renee to scan something and make a tag… and just like that, Oscar from FedEx saved the freakin’ day!
Whatever the case I was back in the game and my package was headed out. I can’t really speak on the store, but the current 6PM FedEx driver Oscar has a lion heart. This guy was all about helping the customer.

I see the general consensus of this place is not far from my experience…
I came in last night to drop off a package that needed to be shipped back to a company that accidentally sent me some products. The box that the company delivered was already damaged, but I was told by the customer service rep that I could simply bring it in with the shipping label and FedEx would send it back. Mind you, FedEx delivered the package in this condition!
When I got the box onto the counter, Renee said that I wouldn’t be able to ship it out due the tear in handle. Extremely frustrated and completely over my day, I asked if I could simply put tape over the tear, but I was told no. I will admit, I did have some attitude at this point because a male associate (Ryan?) had butted in to reiterate that I could not ship the package out and that they «wouldn’t accept the package for shipping and the delivery person wouldn’t be able to deliver it.» Instead of providing me with some kind of service by offering any suggestions to fix it, he was just rude and interjected himself into a transaction that was already being addressed by another associate.
Renee explained that I could purchase another box, smaller in size, so that the package could be returned. I requested the cheapest package and Renee reviewed the contents and helped me pick out a box. She finished the transaction and provided me with the receipt and tracking number. The additional star is thanks to Renee stepping in, otherwise I probably would’ve had a melt down and flipped out at the counter.

This review is for the printing!
I only come here for printing drafts – stuff that doesn’t need high quality ink.
I find that when I print stuff here, there are a lot of lines from the print head.
This place is great because they know their paper (unlike Office Depot and Staples) and they are friendly. Chardonnay is great and she goes out of her way to help you!
Nice and clean in here too

I seriously cannot believe this place is still open.
I used this place years ago, hated it due to the horrible customer service and f-​ing up my order several times in the same week (I won’t go into details as those don’t matter at this point). Sadly, nothing has changed. Everyone who works there appears miserable and their attitude seemingly reflects it.
I’ll only go here if I absolutely have to, otherwise I’ll drive out of my way to go some place else.

This is a very uncomfortable place to do work. The environment alone is a huge motivator to hurry up and finish your tasks so you can get out fast.
It’s absolutely freezing at all times, so make sure you bring an overcoat to avoid violently shivering. The machines are all loud, and there’s a constant influx of people. The wifi is very spotty, which is really frustrating. Occasionally it’s decent, but most of the time it can’t load a simple web page, pretty much forcing you to give in to paying $ 0.50 per minute to use their desktop computers in order to accomplish anything in a timely manner.
I’ve been to many other locations that are much better.
The only pros of this place: open late, and clean bathrooms.

I’m really not sure why this place gets an average 2.5 stars since I never have an issue here. It’s clean, I’ve been helped in a timely manner and parking has never been a problem. Maybe I just don’t do enough here to produce opportunities for complaints. Sometimes I pick stuff up, drop stuff off or am just «makin’ copies».
It’s close, it’s clean, it has mailing supplies, it has a copy/​fax machine, everybody seems friendly enough and that’s enough for me. It’s nothing special but it’s definitely nothing abysmal either.