European Cobbler

I needed a professional to repair an expensive leather leash that my dog had bitten in two. The guy at the front desk seems to be babysitting the little shop while the owner goes on about his life. I returned twice to pick up the leash – which should have been repaired on the spot – only to find that the owner hadn’t come back to do any work in three or four days. When I finally picked up a repaired leather leash, I stood there in shock. He hadn’t used the matching brown color of thread, so the white thread looked tacky. Even worse, the wavy double and triple lines he sewed were unsightly. I shook my head and showed the babysitter the terrible job. He didn’t have any concern. I paid and left. And I will never go back.

I took 3 pairs of shoes here to get fixed and all 3 pairs look awesome! They were even able to clean and restore my husband’s dress shoes that two other shoe repair places told me they could not restore. His shoes look almost brand new!
I experienced great customer service during all my vists here. Honestly, I don’t know if their prices are high or low (I paid $ 8 for a heel to be put in my shoes from Target, and I paid $ 30 for my husband’s Kenneth Cole dress shoes), but the prices seem reasonable enough that I can afford to get even my cheap Target shoes fixed.

Not the friendliest in the neighborhood. Shoes sometimes are not ready on time and sometimes they do not have change — both issues seem to you the customers problem. I am not the business owner?! Your shoes usually look great once you are able to pick them up but customer service is not their top quality.